SNCF TER Auvergne-Rhône-Alpes

The opening of the TER Auvergne-Rhône-Alpes network to competition is part of a gradual schedule set by European regulations. While SNCF remains today the main operator of most regional lines, the first lots should welcome new operators from the 2029 annual timetable onwards. The region has already launched its first calls for tenders in 2024, marking a key step in this transition.

The TER AURA network will be gradually split into five geographic lots, including the Auvergne lot (planned for December 2028), as well as the Haute-Savoie and cross-border, Chambéry–Grenoble and Lyon star lots, whose opening is scheduled between 2033 and 2034. The designation of the first new operator is expected by end of 2026.

To prepare for this change, the region is investing in new trains and has created a dedicated local public rail company to manage rolling stock and maintenance. The goal is clear: improve service quality, boost competition and reduce costs while ensuring the continuity of public rail service for Auvergne-Rhône-Alpes residents.

During summer 2025, SNCF TER Auvergne-Rhône-Alpes is rolling out several special offers to encourage low-cost train travel. Many tickets are priced between €1 and €10 depending on the route, with fixed fares from €5 on certain regional lines. Children under 12 travel free every Saturday when accompanied by an adult, and groups of 2 to 5 people get a 40% discount thanks to the Illico Promo Vacances offer — ideal for a low-cost trip with family or friends!

What is the OùRA card used for in the Auvergne-Rhône-Alpes region?

The OùRA TER card is an essential tool for simplifying your journeys in the Auvergne-Rhône-Alpes region. It centralises your tickets, discounts and subscriptions for a wide range of transport modes in the region, making your trips more convenient and accessible.

With the OùRA card, you can manage not only your Léman Pass subscriptions and tickets, but also your combined TER and urban subscriptions (such as T-Libr), as well as get access to various mobility-related services, such as lockers, bike rental, park-and-ride facilities, and more.

How do I buy an OùRA card online?

To get your OùRA card for €5 and enjoy its many benefits, follow these simple steps:

1. Select the type of OùRA card that suits your needs,
2. Complete the online subscription form,
3. Include an ID photo, which you can upload or capture with your camera/webcam,
4. Receive your card directly at home within 10 days.

If you have reduced mobility, don't worry! You can easily travel on TER Sud Provence-Alpes-Côte d'Azur trains.

The SNCF "Accès TER" and "Accès Plus" services offer personalised assistance to make your journey easier.

In case of difficulty or an unexpected issue during your trip, you can contact the TER Accessibility Emergency Line:

• by phone on 0 890 640 650 (€0.12 incl. tax/min), then press 2,
• or by SMS to 0 610 640 650 (standard rate SMS).

Of course, guide dogs for blind or visually impaired people travel free of any extra charge.

What is the TER refund policy in the Sud Provence-Alpes-Côte d'Azur region?

That's an excellent question, and the answer is fairly simple.

In the Sud Provence-Alpes-Côte d'Azur region, most TER tickets bought online, whether on the TER website or via platforms such as Tictactrip, can be cancelled and refunded free of charge up to 24 hours before departure. To find out whether your ticket is refundable, check the information on it. If there is no "non-refundable" notice, your ticket is eligible for a refund.

For tickets bought at the station, unused tickets are generally exchangeable or refundable free of charge, although a 10% deduction from the original amount may apply.

For subscriptions, a refund can be requested as long as the subscription has not yet started.

How to get a TER Sud Provence-Alpes-Côte d'Azur refund online?

To start an online refund request, visit the TER Sud website and log in to your account via the "My orders" tab, entering the name and booking number used at the time of purchase.

Once logged in, you can proceed with the refund request for your TER Sud ticket. The amount will be credited to the bank card used for the purchase.

If your payment was made in full or in part with vouchers, you will need to contact TER Sud customer service to complete your refund request.

If your booking was made via platforms such as SNCF-Connect or Tictactrip, please contact that agency directly to get a refund.

Please note: Promotional TER tickets, such as TER ZOU! Été or TER ZOU! Promo tickets, are neither exchangeable nor refundable.

Good to know:

Your TER ticket is valid on all TER trains for the day on the selected route. You can therefore choose to travel on a different train than the one originally selected, as long as the journey remains the same.

Personal baggage policy - TER Sud Provence-Alpes-Côte d'Azur

On board regional TER trains, such as those in the Sud Provence-Alpes-Côte d'Azur region, you can bring as much luggage as you like, with no specific limit.

The main condition is that you must be able to handle and carry your luggage yourself on the train. Make sure your luggage does not inconvenience other passengers and you can travel with as many bags as you want.

Taking your bike - TER Sud Provence-Alpes-Côte d'Azur

You can safely park your bike near stations, in dedicated spaces thanks to the TER+Vélo initiative, offering numerous storage options in the region.

On TER Sud coaches, bikes are allowed in the luggage hold. Capacity is limited to 3 bikes, subject to space availability.

Your bike can also travel with you on board TER SNCF Sud Provence-Alpes-Côte d'Azur trains, placed in specially designed spaces, depending on availability.

What's more, as a TER customer you're entitled to help buying an electric bike, with a 25% discount on the purchase price.

How can I travel on TER Sud Provence-Alpes-Côte d'Azur with my pet?

To travel with your pet on TER SNCF Sud, you will need to buy a specific ticket for your four-legged companion. This ticket costs 50% of the full-fare 2nd class ticket price, even if you are travelling in 1st class.

During your trip, your pet must follow certain rules to ensure everyone's safety and comfort:

• Dogs must be muzzled,
• Small animals must be transported in a suitable carrier,
• You must supervise your pet at all times to prevent it from disturbing other passengers.

On all TER Auvergne-Rhône-Alpes trains and TER trains across France, seat reservation and seat selection on board are not available.

Wherever you go, whether in Brittany or the Pays-de-la-Loire region, the golden rule is: first come, first served.

So if you arrive at the last minute before your TER Auvergne-Rhône-Alpes train departs, there is no guarantee you'll find a seat on the TER AURA train.

It's official, Tictactrip is an official distributor of TER Sud Provence-Alpes-Côte d'Azur train tickets!

But what does this mean for you?

Only good news! You can now find all TER Sud trains on our site, and compare TER Sud Provence-Alpes-Côte d'Azur train offers with each other or with other modes of transport.

But that's not all! You can also combine TER Sud trains with other regional TER trains, Flixbus buses, or Ouigo TGVs. Enjoy total flexibility and build your own custom itinerary with Tictactrip.

Feeling like travelling on TER Sud Provence-Alpes-Côte d'Azur for your next train journey?

It's very easy to find TER Sud routes that suit your needs. Soon, TER Sud timetables will hold no more secrets for you!

But where can you find these TER Sud timetables, traffic information or details on any disruptions, such as TER Sud strikes?

You can easily compare travel offers on Tictactrip by selecting your desired route.

As a bonus, you'll also be able to combine TER Sud offers with other TER trains or other modes of transport. This lets you travel easily and without hassle, wherever you go!

If your TER Sud Provence-Alpes-Côte d'Azur train arrives with a delay of at least 5 minutes, you can get a delay certificate for your personal or professional needs.

Getting this certificate is quick and easy: simply go to the TER Sud website within 5 days of your journey. Click the "Se déplacer" tab, then select "Bulletin de retard" to download and print your certificate.

Beyond the TER cards you can subscribe to for easy, lower-cost travel with TER Sud Provence-Alpes-Côte d'Azur, there are also several types of tickets offering economic or practical benefits.

Here are the different types of TER Sud tickets:

• The ZOU! 50% ticket: this ticket offers a 50% discount on the normal fare for TER journeys in the Sud region. It's available to everyone, with no card or specific subscription required.
• The ZOU! Études ticket: aimed at people under 26 enrolled in a school or university, this ticket lets them travel at a very attractive fare for home-to-school/university journeys.

• The ZOU! Famille tickets: designed for family travel, these tickets offer attractive discounts. For example, for two paying adults, children under 12 travel free.

• The ZOU! Autocars ticket: if you choose to travel by regional coach, this ticket gives you 30% off the normal fare. This offer applies to all TER or regional coach journeys.
• The TER ZOU! ticket booklet: this booklet of 10 tickets lets you save up to 20% compared to buying tickets individually. The tickets are valid for a year, offering maximum flexibility.
• The TER Entreprises ticket booklet: designed for professionals, this booklet offers 20 tickets at a reduced price, with a 25% saving. These tickets can be used by anyone in the company and remain valid for a year.

• Finally, the ZOU! International tickets: these let you travel between France and neighbouring countries, such as Italy or Switzerland, while enjoying specific discounts. These tickets also include options for partner public transport networks.

  Here are a few examples of ZOU! International offers:

  1. ZOU! Pass Journée (day pass),
  2. ZOU! Pass Multizones (90 min),
  3. ZOU! Pass Vélo/Animaux (bike/pets),
  4. and ZOU! Pass Complémentaire.

  To find out more about these offers and their terms, go directly to the TER Sud Provence-Alpes-Côte d'Azur website.

In the event of cancellation or delay of TER Sud Provence-Alpes-Côte d'Azur trains for transport-related reasons, in accordance with the general terms and conditions of sale, no refund, compensation or indemnity for the ticket is provided.

Need to contact TER Sud Provence-Alpes-Côte d'Azur about your trip or about a future TER Sud journey?

TER Sud Provence-Alpes-Côte d'Azur phone number

To reach TER Sud Provence-Alpes-Côte d'Azur customer service by phone, call the Allô TER service on: 09 69 32 21 41, to get information or buy tickets.

If you need assistance at the station, you can contact the Allô Accès TER service on: 08 01 01 02 02 (freephone number).

TER AURA social media

To contact TER AURA on Twitter, visit the TER AURA Twitter account. They're available every day between 6am and 8pm to answer your questions.

You can also follow and contact TER SNCF Auvergne-Rhône-Alpes via their Facebook page.

What's more, for any requests, comments or complaints, you can fill in this TER Auvergne-Rhône-Alpes contact form.

Finally, for deaf and hard-of-hearing people, TER AURA service is accessible via this platform: https://rogeraccess.rogervoice.com/website/Js7Ccp4zfs.

Travelling with TER Sud Provence-Alpes-Côte d'Azur has never been more rewarding! Thanks to several dedicated cards, you can enjoy preferential rates and a host of benefits for your regular journeys.

Discover the different TER Sud Provence-Alpes-Côte d'Azur cards and their features to find the one that best suits your needs:

• Carte ZOU! Mobilité: specially designed for recipients of the Allocation Adulte Handicapé (disabled adult allowance) or people receiving a disability pension (subject to income conditions).

  This card offers a 90% discount on normal-fare tickets throughout the Sud Provence-Alpes-Côte d'Azur region. It's free and valid for one year.

  To get it, follow these simple steps:

  1. Check that you meet the eligibility criteria,
  2. Apply online or by post, attaching the required supporting documents,
  3. Receive your card within 8 days.

• Carte ZOU! Liberté: for just €30/year, this card gives you 25% off your tickets on weekdays and 50% off on weekends and public holidays. As a bonus, up to 3 people travelling with you can enjoy the same discounts.
• Carte ZOU! Étudiants: aimed at people under 26, this card offers a 50% discount on all your journeys, all year round, for €15/year. In addition, up to 3 companions can also benefit from the same discounts. It also offers benefits for journeys to neighbouring regions.

• Carte ZOU! Solidaire: dedicated to people looking for work, in professional integration schemes or on subsidised contracts.

  This card lets you enjoy a 75% discount on normal-fare TER tickets. It's free and valid for a year, subject to eligibility conditions.

  The steps to get it are the same as for the Carte ZOU! Mobilité. For more information, check the TER Sud website.

• Carte ZOU! Sécurité: reserved exclusively for national and municipal police officers, gendarmes, customs officers and prison officers to make their home-to-work commute easier.

  This card offers a free monthly TER pass for home-to-work journeys and free tickets for occasional trips within the region. It's valid for a year.

• SNCF national discount cards: you can also use your SNCF Avantages cards to travel on board TER Sud Provence-Alpes-Côte d'Azur trains. For more information, check our dedicated FAQ.

Was your ticket invalid for your journey, and did you have to pay a fine as a result?

To pay this TER fine, simply go to the TER AURA fine payment page.

This page also works for fines issued in other regions, such as Centre-Val de Loire, for example.

What's great about the TER Sud Provence-Alpes-Côte d'Azur is that there's a whole range of discounts, benefits and options available to you.

There are indeed several types of TER Sud passes:

• The TER ZOU! Annual pass: lets you travel as much as you like on a TER route in Provence-Alpes-Côte d'Azur for 1 year.

  Note that this pass requires no top-ups and becomes worthwhile from 5 round trips / month. Over the year, it lets you make great savings compared to buying individual tickets.

• The TER ZOU! Monthly pass: this pass lets you travel as much as you like on a given route for a full month.

  Note that this pass becomes worthwhile from 5 round trips / month. You can also get discounts on other routes or partner activities.

• The TER ZOU! Youth pass: reserved for people under 26, this pass offers the same benefits as the monthly pass at a reduced rate.

  It also becomes worthwhile from 5 round trips / month and offers additional discounts on your other TER trips.

• The TER ZOU! Weekly pass: perfect for intensive travel over a short period, this pass lets you travel unlimited for 7 days on a TER route of your choice in the region.
• The TER ZOU! Weekly Youth pass: reserved for those under 26, it offers the same benefits as the classic weekly pass, but at a reduced rate.
• The TER ZOU! Business pass: this pass is designed for companies and public bodies in the Sud Provence-Alpes-Côte d'Azur region.

  It lets each employee of the company or administration enjoy unlimited TER travel for a period of 6 months or 1 year. Worthwhile from 4 round trips a month, it helps boost employee mobility.

• The TER ZOU! Student pass: designed for young people under 26, this pass reduces the cost of home-to-school or home-to-university trips.
• TER passes to a neighboring region: to reach other regions from Provence-Alpes-Côte d'Azur, specific passes are available, including:
  1. ZOU! Interregional Annual,
  2. ZOU! Interregional Monthly,
  3. ZOU! Interregional Youth,
  4. ZOU! Interregional Weekly
  5. and ZOU! Interregional Weekly Youth.

• TER & Urban Network passes: these passes combine TER trips with local urban transport networks, offering a practical solution for first- or last-mile travel.

  They are available with partners such as:

  • Lignes d'Azur,
  • RTM,
  • Régie d'Avignon,
  • Cartreize,
  • Envibus
  • and many others.

  This list is not exhaustive. To find out more, go directly to the website of