TER Centre-Val De Loire

There is very good news for 2025!

To the delight of travellers in the Centre-Val De Loire region, many trains have been fully renovated.

Made like new, from the carpeting to the lighting, including the technical equipment.

“It's an alternative solution to replacement”, explains Stéphane Coursier, regional director of SNCF Voyageurs in Centre-Val de Loire.

Good to know: “Buying an equivalent new set of equipment would cost more than three times as much.”

A total of 17 electric trainsets are getting a serious makeover!

Want to leave on time and travel with total peace of mind? Check the TER Centre-Val de Loire timetables directly on our platform!

Thanks to our intuitive booking tool, you can anticipate any delays or disruptions on the TER Centre-Val de Loire network, so you can plan your trip like a true expert.

To access your TER Centre-Val de Loire timetable, simply run a quick search on our website or mobile app.

In just a few clicks, you'll get a full view of the available timetables for your chosen date, along with up-to-date information about your route.

With Tictactrip, organizing your trip becomes simple, fast and convenient. Travel with peace of mind thanks to our services designed for your needs!

A question? A suggestion? We're here to help!

The TER Centre-Val de Loire network offers several ways to get in touch: social media, phone, contact form or postal mail.

Contact by phone

Phone number: 0 806 70 33 33

Our phone service is available Monday to Saturday, from 6am to 8pm, to answer your questions or assist you with your requests.

Contact by mail

For any request related to Rémi or Rémi Express trains, send your letter to:

Centre de Relations Usagers Rémi
BP 40625
37206 Tours Cedex 03

Contact via the online form

To file a complaint or ask a question, use our contact form available here.

Follow us on social media

Twitter: Stay informed in real time about TER Centre-Val de Loire traffic via our official account @RemiTrain. Our teams are available Monday to Friday, from 6am to 10am and from 4pm to 8pm.

Whichever channel you choose, our priority is to provide you with fast, effective assistance to make your journeys as pleasant as possible.

An unexpected delay or cancellation of your TER Centre-Val de Loire train? Don't worry, a delay certificate can easily be issued to you.

In the event of a delay, you can create or edit an SNCF TER delay certificate directly from the official TER network website.

To access your delay certificate, go to the "Services et Contacts" section, then select the "Bulletin de Retard" tab. There you can download or customize the certificate as needed.

Thanks to this simple, quick service, you can justify any delay to your employer, school or other institution, and get on with your day with peace of mind.

For easier access: click here.

Travel with peace of mind thanks to Tictactrip, authorized distributor of TER tickets in the Centre-Val de Loire region.

Book your tickets with ease for your journeys across this magnificent region of France, directly on our website or our mobile app.

Check all the routes available on the TER Centre-Val de Loire network, at the time that suits you, and plan your trip in just a few clicks.

And that's not all: take advantage of our services to combine different modes of transport at reduced prices, such as the TGV, Intercités trains, buses or carpooling.

Want to travel beyond the region's borders? Combine your interregional TER trips to easily explore destinations like Brittany or the Grand Est region.

So, ready to discover the TER Centre-Val de Loire network and much more with us? Book now and enjoy a convenient, flexible and affordable travel experience!

Refunds for TER Centre-Val de Loire tickets: the conditions

TER Centre-Val de Loire stands out with favorable conditions compared to other regional networks.

Tickets bought online: You can cancel your ticket free of charge up until the day before your departure.

Tickets bought at the station or from a machine: These tickets are refundable, with a 10% deduction from the total amount.

Important: Your tickets become non-exchangeable and non-refundable after your travel date. Make sure to make any changes before this deadline.

Filing a complaint after a TER Centre-Val de Loire delay or cancellation

In the event of a delay or cancellation of a TER Centre-Val de Loire train, you can file a complaint to request compensation.

To do so, you can fill out the online form available here.

If you prefer, you can also send your request by mail to the following address:

Centre de Relations Usagers Rémi
BP 40625
37206 Tours Cedex 03

We recommend providing as much detail as possible in your complaint, such as your ticket number, the train concerned and the date of travel, to help speed up the processing of your request.

Whether you're traveling by bus, train or public transport, you're required to have a valid ticket.

TER Centre-Val de Loire trains are no exception: traveling with a valid ticket is mandatory for all passengers.

If you're checked and found without a valid ticket and receive a fine, you can pay it quickly and easily online on the official SNCF website.

This online service lets you pay your fine with complete ease, without having to travel anywhere. Make sure to meet the deadlines shown on your fine notice to avoid any additional fees.

On TER trains, unfortunately, you cannot choose your seat.

Whether on the Grand Est, PACA or Pays-De-La-Loire network, there are no assigned seats on TER trains.

The only rule when it comes to choosing your seat on board: first come, first served!

Pets are allowed on the TER Centre-Val de Loire network, subject to certain specific conditions to ensure the comfort and safety of all passengers.

Special pricing has been set up so your companions can travel at a lower cost.

Pets under 6 kg

Price: €7 per journey.

Pets must travel in a closed bag or carrier suited to their size.

Pets over 6 kg

Price: 50% of a 2^nd class ticket price.

Animals in this category must be kept on a leash and muzzled for the entire journey.

Guide dogs

If you travel occasionally across the whole Rémi Centre-Val de Loire network, buying a discount card is a smart way to save on your journeys!

Offered at attractive prices, the Centre-Val de Loire region's TER cards offer many benefits, including significant discounts on your train tickets.

Discover the different TER Centre-Val de Loire discount card offers below and choose the one that best suits your needs:

Carte Rémi Liberté: the digital card for traveling at reduced prices

Price: From €20/year

3 formulas available: General public, Senior, and Young

Benefits:

• Discounts of up to 50% on all journeys within the Centre-Val de Loire region.
• Discounts also valid for journeys to or from Île-de-France, Nouvelle-Aquitaine, Pays de la Loire, Auvergne-Rhône-Alpes, and Bourgogne-Franche-Comté.

Good to know: This card can be free for young people aged 4 to 14 and for 15-25 year olds after registering on YEPS.fr (subject to eligibility).

Carte Rémi Liberté Plus: even more benefits!

Price: From €200/year

Formula: General public

Benefits:

• Up to 66% off all your journeys throughout the year.
• Discounts applicable in the Centre-Val de Loire region and to or from Nouvelle-Aquitaine, Île-de-France, Auvergne-Rhône-Alpes, Bourgogne-Franche-Comté, and Pays de la Loire.

Pass Rémi Découverte: travel in a group at a mini price

Price: €45 for 2 days / €60 for 3 days

Formulas available: Découverte and Découverte Plus

Benefits:

• Unlimited travel for up to 5 people for 2 or 3 days within the Centre-Val de Loire region.
• Access to special discounts for local activities in the region.

Bonus: The Pass Rémi Découverte Plus formula lets you, for a slightly higher price, enjoy unlimited travel to or from Île-de-France.

Carte Avantage SNCF: travel at a mini price across the whole network

Price: €49/year

With this card, enjoy discounts across the entire French TER network, as well as on TGV InOui and Intercités trains.

Click here to find out more or get one!

Whether you travel alone or in a group, these discount cards offer flexible, economical solutions for your journeys in the Centre-Val de Loire region and beyond.

The TER network offers a wide range of assistance services to guarantee a smooth journey for all its users.

Accès Rémi: Assistance for people with disabilities

With the Accès Rémi service, TER Centre-Val de Loire offers free, personalized assistance to all people with disabilities across its entire network.

This service, available by reservation, allows you to travel with complete peace of mind thanks to tailored support. Travelling becomes simpler and more accessible for everyone.

Good to know: The Accès Plus service, similar to Accès Rémi, is available for TGV journeys, offering the same support services.

Translation platform: Accessible communication

To facilitate exchanges, SNCF and TER Centre-Val de Loire offer a translation service accessible to hard-of-hearing and deaf people. This service allows them to communicate with call center advisors in sign language or via text transcription.

A practical and innovative solution to guarantee smooth, tailored communication.

TER emergency number: Fast assistance in case of the unexpected

In case of an incident or u