TER Grand Est - Fluo

Do you have a disability or reduced mobility?

The TER Grand Est – Fluo network offers several specialised services to support you and make your travel simpler, more comfortable and safer. Thanks to a range of personalised assistance and adapted equipment, travelling becomes more accessible for everyone.

Accès TER Grand Est

Accès TER is a free service available by reservation, specifically designed for travellers with disabilities. It offers complete assistance in the station:

• help boarding and alighting;
• assistance during connections;
• escort from the meeting point to your seat on board.

This service is available to holders of a disability card, mobility inclusion card, or parking permit, as well as to elderly people, pregnant women or travellers with temporary mobility restrictions.

How to book Accès TER?

To benefit from this assistance, simply:

• Book at least 48 hours before your departure via the official TER Grand Est website, or by calling 09 69 32 26 26 (accessibility helpline, available 7 days a week).
• Specify your situation and specific needs (wheelchair, hearing assistance, visual guidance, etc.).
• Use the dedicated SMS service for hearing-impaired travellers if needed.

Accessible infrastructure

Most stations on the TER Fluo Grand Est network have adapted facilities:

• lifts, access ramps and accessible walkways;
• adapted toilets;
• reserved seats in stations and aboard trains;
• tactile and visual signage for visually impaired passengers;
• staff trained to assist passengers with reduced mobility.

If you encounter an obstacle at a station or during a journey, a specific form lets you report an accessibility issue so it can be addressed.

Additional services

Travellers with disabilities can also benefit from:

• specific discounts depending on their status and disability card;
• booking of adapted seats via SNCF Connect;
• detailed information on the accessibility of trains, stations and connections;
• dedicated assistance within the SNCF Connect app to plan their journeys.

This assistance service is also available in other regions, such as Auvergne-Rhône-Alpes or the PACA region.

TER Grand Est – Interpreting service

Are you deaf or hard of hearing?

A translation service in French Sign Language (LSF) or via live written transcription makes it easy to communicate with SNCF customer advisers. Ideal for any question about your tickets, connections or travel conditions.

Not too keen on travelling alone in the Grand Est region?

Good news: you can bring your pet on board TER Grand Est – Fluo trains! To ensure a pleasant trip for everyone, a few rules must be followed.

Pets under 6 kg

Small animals (under 6 kg) must travel in a closed bag or carrier, with a recommended maximum size of 45 × 30 × 25 cm.

A €7 pet ticket is required. You can bring up to two animals in suitable carriers.

Pets over 6 kg

Animals over 6 kg must:

• be kept on a lead,
• wear a muzzle throughout the journey,
• travel at your feet, without taking up a seat.

Their ticket costs 50% of the full second-class fare. Only one large animal is allowed per traveller.

Guide dogs and assistance dogs

Guide dogs for the blind and assistance dogs travel free of charge, without a ticket and without restriction. They are always allowed, including in stations and carriages where animals are usually not permitted.

Good practices on board

• Your pet must stay calm and not disturb other passengers.
• Its health record with up-to-date vaccinations must be available if requested during checks.
• Animals must never occupy a seat.

Specific rules for TER Grand Est coaches

On TER Fluo coaches in Grand Est, animals are not allowed, except for guide dogs and assistance dogs.

Remember to buy the pet ticket at the same time as your own, via SNCF Connect, at the station, or directly through Tictactrip, so you can travel with total peace of mind alongside your companion.

In addition to the Cartes Avantages offered by SNCF, which allow travel at minimal cost on the TER Bretagne network for example (for a flat rate of €49/year), the Grand Est network also offers a range of very advantageous discount cards for your regional travel.

Want to travel more cheaply across the whole Grand Est region? Here are the main cards and discounts offered by TER Fluo Grand Est:

Carte Fluo Grand Est: -50% every day

Card price: €20 per year / €1 per year for under-26s.

The Carte Fluo is the essential discount card for travelling cheaply across the whole TER and Fluo bus network in Grand Est. It's suited to both occasional travellers and regular commuters.

The benefits of the Carte Fluo Grand Est:

• -50% on all journeys by TER Fluo trains and Fluo coaches, valid every day of the year.
• On weekends and public holidays, the discount also applies to one accompanying person on TER Fluo trains.
• Tickets bought with the Carte Fluo are exchangeable and refundable up to the day before departure (excluding very low-price special offers).
• Card valid on certain connections to neighbouring regions: Bourgogne-Franche-Comté, Île-de-France and Luxembourg.
• Card usable in digital form directly in the SNCF Connect app for extra convenience.
• Can be combined with certain school transport cards to optimise mobility for young people.

Carte Solidaire TER Grand Est: for eligible travellers

Card price: free, subject to eligibility.

The Carte Solidaire Grand Est is designed to make travel easier for people in precarious financial situations.

Its benefits:

• -80% on all journeys on the TER Fluo Grand Est network.
• Reserved for beneficiaries of the Complémentaire Santé Solidaire (CSS).

Please note: the former TER Grand Est Primo and TER Presto SNCF cards have no longer been sold since 28 February 2022. These names now exist only in the form of season passes for frequent travellers.

Whether in

Do you travel frequently on the TER Grand Est network?

The Fluo Grand Est network offers a complete range of passes tailored to travelers' daily needs: students, young professionals, employees, or regular TER users. These options let you travel unlimited on a chosen route, with some also including urban networks (bus, tram, coach).

Find below all the useful information about TER Grand Est Fluo passes:

Primo TER Grand Est pass

Pass price: Varies depending on the selected route.

Available in 3 options: Weekly, Monthly and Annual.

Eligible for: Young people under 26.

Benefits of the Primo pass:

• Unlimited travel on a defined Fluo TER route (between two stations), for all daily round trips.
• Possible access to the TER Grand Est network unlimited on weekends depending on the option.
• Up to 50% covered by the employer for home–work commutes.
• Pass available in digital form (QR code) or on a Simplicités card.

For even more complete mobility, there is also the Primo + Urban Network option (bus, tram, coach), ideal for combining TER + local transport in a single offer.

Presto TER Grand Est pass

Pass price: Varies depending on the selected route.

Available as a Weekly or Monthly option.

Eligible for: Everyone (from age 26).

Benefits of the Presto pass:

• Unlimited travel on the Fluo TER route of your choice.
• Version with access to urban networks available: Presto + Urban Network.
• Perfect for daily business travel.
• Compatible with employer subsidies for home–work commutes.

Attitudes pass (Kruth – Mulhouse zone)

Pass price: Between €69.20 and €93.90, depending on the zones covered.

Option: Monthly only.

Eligible for: Everyone.

Benefits of the Attitudes pass:

• Unlimited travel on TER, trams and TER coaches in the Kruth – Mulhouse area.
• Concentric zone system to choose the option that suits your journeys.

Fluo Grand Est 67 passes (Bas-Rhin)

These passes cover Fluo coach journeys in Bas-Rhin as well as access to the Ritmo urban network.

Prices:

• Monthly: from €31.50 (regular rate) or €36.50 (under 26).
• Annual: tiered rates depending on age and zone.

These options are ideal for students, employees or regular travelers on Bas-Rhin's Fluo coach lines.

Note: all these passes can be purchased on SNCF Connect, on the Fluo Grand Est website, at the station or via authorized resellers such as Tictactrip.

To help you organize your trip with complete peace of mind and simplicity, our booking platform is an authorized reseller of SNCF TER Grand Est train tickets.

In one click, access all TER Alsace, TER Champagne-Ardenne and TER Lorraine trains, directly available on our website.

And that's not all: compare, combine and book several types of transport at unbeatable prices! Trains, buses or carpooling, everything is here to make your travels easier.

Traveling in the Grand Est region, and far beyond, has never been easier with Tictactrip.

Located at the heart of Europe and bordered by Belgium, Luxembourg, Germany and Switzerland, the Grand Est region offers a wide choice of cross-border Fluo TER tickets. These deals make international travel affordable, whether for work, study or leisure.

Here are the main options available for your cross-border journeys:

Tri-Régio ticket: A ticket valid for one day, allowing free travel between the Grand Est region and the Swiss region of Basel. Ideal for daily commutes as well as day trips.

Europass ticket: From €9.60, this ticket is valid for 24 hours and lets you travel easily between France and Germany, for example on the Strasbourg–Kehl or Strasbourg–Offenburg routes. Two options exist:

• 24H Ticket: Perfect for an individual trip within the day.
• Family Ticket: Suited to families or groups wanting to travel together.

Specific cross-border journeys: Several dedicated tickets also exist depending on your travel area:

• Alsace – Rhine-Neckar,
• Lorraine – Luxembourg,
• Saar – Lorraine – Luxembourg,
• Lorraine – Saar,
• Saar – Rhineland-Palatinate.

These tickets let you use Fluo TER trains, some regional coaches and foreign regional trains (RB, RE, IRE, S-Bahn), making your journeys easier at no extra cost. However, they are not valid on long-distance trains (TGV, ICE, IC) or on urban networks.

For your cross-border journeys, you can buy these tickets directly on SNCF Connect, the Fluo Grand Est website, or via Tictactrip, which compares and combines the best options available.

Traveling between France and neighboring countries can quickly become expensive. To simplify and make daily or regular travel more accessible, the Grand Est region offers several very advantageous cross-border passes.

Find below the main options available for traveling between Grand Est and Germany, Switzerland or Luxembourg:

Grand Est Grenzenlos Youth Pass

Pass price: €29 per month.

Eligible for: Young people under 28.

Benefits of the Youth Pass:

• Unlimited travel across the entire Fluo Grand Est network.
• Unlimited access to regional trains in the neighboring German states: Baden-Württemberg, Rhineland-Palatinate and Saarland.
• Ideal for studies, work, or cross-border leisure.
• Extended mobility across a vast Franco-German territory, at a reduced price.

Fluo TER cross-border passes

Price: Varies depending on distance and route chosen.

Options available: Weekly or Monthly.

Eligible for: Everyone.

Benefits of the cross-border passes:

• Attractive rates for journeys between major Grand Est cities and border areas of Germany, Luxembourg and Switzerland.
• Possible access to foreign regional trains (RB, RE, IRE, S-Bahn) depending on the route.
• Ideal for cross-border workers or regular travelers.

Flexfahrt Grand Est pass

Pass price: Varies depending on distance.

Options available: Monthly or Weekly.

Eligible for: Everyone.

Benefits of the Flexfahrt:

• -60% on a set route between Lorraine and Saarland.
• Modular option: possibility to add up to 4 urban networks (Forbach, Metz, Saint-Avold, Saarbrücken).

Europass Grand Est pass

Pass price: Between €61.50 and €78.00 depending on the option.

Option available: Monthly only.

Eligible for: Everyone.

Benefits of the Europass:

• Unlimited travel by bus, tram and train between the Eurométropole de Strasbourg and Germany (Kehl, Offenburg, Ortenau).
• Pass usable with a dated monthly coupon and a personal card.

Fluo Card – Cross-border discounts

Price: €20 per year (€1 for under-26s).

While not strictly a pass, the Fluo Card gives you -50% off many Fluo TER routes, including some cross-border connections.

It offers an economical solution for occasional travelers who regularly cross the border.

To buy or find out more, go to SNCF Connect, the Fluo Grand Est website, or directly via Tictactrip, which automatically compares and combines the best options for cross-border journeys.

Was your TER Fluo Grand Est train delayed?

If your train was delayed or cancelled, you can obtain a delay certificate. This official document allows you to justify your late arrival to your employer, school or administration.

Here is the procedure for issuing your certificate:

• The delay certificate is only available if the delay is 5 minutes or more.
• The request must be made from the day after the delay and up to 3 days after the incident.
• Go to the official dedicated website: bulletinsretard.transilien.com.
• Enter your departure station, arrival station, the date of the journey and the scheduled time of the train.
• You can then download your certificate in PDF format.

The certificate can also be obtained from the SNCF Connect app, in the dedicated “Delay certificate” section.

If you have any difficulty or the certificate is not generated, you can contact TER Grand Est customer service for help.

Remember to keep a copy of the document for your administrative procedures.

The Grand Est region offers a wide range of Fluo TER tickets suited to every type of traveler and every budget!

To help you choose the best deal, here is a complete overview of the TER Grand Est tickets available:

TER Grand Est regional-rate tickets

P'tits Prix Fluo TER: Tickets available from €4 depending on the line, with common rates at €3, €5, €10 or €20. These attractive tickets are available in limited quantities, non-exchangeable and non-refundable. They are valid on Fluo TER trains and coaches, including for some journeys to or from Paris-Est.

TER Job Training ticket: An exceptional -80% discount reserved for jobseekers or people supported by a local employment agency (mission locale). A valid supporting document is required.

TER Strasbourg – Entzheim Airport ticket: For your journeys between Strasbourg station and the airport, this combined TER + Tram/Bus ticket is offered at a flat rate of €4.70. It is valid for 1h30 after validation.

Attitude Grand Est ticket: A deal dedicated to the Kruth – Mulhouse TER line. It allows unlimited travel on the TER, trams and coaches in the area through options such as: One-way, Round-trip or Book of 10 journeys.

Alsa+ ticket: Perfect for your trips in Alsace! This ticket gives unlimited access to public transport (TER, bus, tram) throughout Alsace. Available in Solo or Group (2 to 5 people) versions. Ideal for family outings or trips with friends.

TER Grand Est low fares

TER Jardin du Michel: During the Jardin du Michel festival, enjoy a ticket at €1 one way and €1 return. An affordable way to reach the event safely.

TER Printemps de la Forêt: A special event pass at €5, allowing unlimited travel between Strasbourg and Saint-Dié-des-Vosges to enjoy the Printemps de la Forêt.

Fluo TER luggage: limits and conditions

On the SNCF TER Grand Est – Fluo network, luggage transport is free, as long as it stays within reasonable limits and can be easily handled by the traveler.

Each passenger can carry for free:

• Two labeled bags (suitcase, sports bag, backpack) – standard dimensions up to 70 × 90 × 50 cm;
• One hand bag (handbag, satchel) – about 40 × 30 × 15 cm;
• One special item (folded stroller, folded scooter, musical instrument, skis in a bag) in addition.

All luggage must be:

• carriable in one go, without outside help;
• labeled with your contact details;
• stored in the designated areas (luggage racks, end compartments, luggage space).

Please avoid blocking aisles or emergency exits to ensure the comfort and safety of all passengers.

Bikes on TER Grand Est: can I travel with my bike?

Whether you're a cycling tourist, a fan of nature routes or simply commuting, TER Fluo Grand Est trains accept bikes under certain rules.

Here's what you need to know before boarding with your bike:

• Folding bikes and folding scooters: Accepted free of charge. They are considered hand luggage when fully folded and stored (recommended maximum dimensions: 130 × 90 cm).
• Standard bikes: Accepted free of charge, subject to available space. No extra fee is charged, but access may be refused during busy periods.
• Limited spaces: Some trains have limited bike spaces. It's advisable to arrive early to secure a spot, especially at peak times.
• Bulky bikes not allowed: Tricycles, tandems, cargo tricycles, trailers or cargo bikes are not permitted aboard TER Fluo trains.

At Grand Est network stations, you will also find secure parking areas to leave your bike before traveling.

Please note: on Grand Est Fluo coaches, the rules are stricter. Bikes are generally not allowed, except for specific exceptions depending on the line. Be sure to check the conditions before departure.

Did you travel without a valid ticket on the TER Grand Est network?

If you are checked without a valid ticket, you are considered a fare dodger and are liable for a flat-rate fine. The amount varies depending on the situation: no ticket at all, invalid ticket, unauthorized upgrade or other irregularity.

Here are the different ways to pay your fine:

• At the station: Go to an SNCF ticket counter with your payment notice to pay the fine by card, check or cash.
• By phone: Contact the dedicated service at 04 26 211 600 (Monday to Friday, 8:15am to 6:30pm) for information on payment or settlement.
• By mail: Send a check payable to SNCF Voyageurs, along with your payment form, to the address shown on the notice.

Important deadlines: if the fine is not paid within 3 months, it is increased and can reach up to €375. Beyond that, the case may be forwarded to the French Public Treasury for collection.

In case of an error or disagreement (unrecognized ticket, disputed check, technical issue…), you can challenge the fine with customer service or the SNCF Ombudsman, whose contact details are on your payment notice.

To avoid any inconvenience, always remember to travel with a valid ticket. You can buy your tickets in advance online, at the station, on SNCF Connect or via the TER Fluo app.

Planning a trip in the Grand Est region?

Whether it's for a daily commute, a business trip or a weekend getaway, it's essential to check up-to-date TER Grand Est Fluo timetables. Services can change due to engineering works, weather, incidents or disruptions such as strikes.

With Tictactrip, you get real-time access to TER Grand Est train timetables across the whole network: TER Alsace, TER Lorraine and TER Champagne-Ardenne. In seconds, you can compare several routes, check connections and find the fastest or cheapest journey.

For official and complete information, timetables can also be checked on:

• SNCF Connect: real-time timetables, traffic info and ticket purchase;
• Fluo Grand Est: PDF timetable sheets for TER lines and Fluo coaches, searchable by line or train number.

On Tictactrip, you can search directly for the next TER Grand Est departures, including cross-border journeys or multimodal connections. Our app and website also let you combine train, bus and carpooling to offer you the most convenient route.

Need to check a specific time? Simply search on our platform: you'll instantly see the next trains departing from your station, any delays and the best available alternatives.

TER Grand Est refunds: the conditions

Did you encounter a problem during your trip (cancelled train, major delay, unable to travel…)? Rest assured: TER Grand Est tickets can be refunded according to the fare conditions shown at the time of purchase.

Here are the rules to know when requesting a refund:

• Refundable ticket: Most TER Grand Est tickets are refundable up until the day before departure (D-1) at no charge. Promotional or very low-cost tickets may be non-refundable.
• Cancelled train or major delay: In case of cancellation or a delay of more than 60 minutes, you can request a full refund, even if your ticket was non-refundable.
• Ticket bought at the station: Go to the ticket counter with your original ticket to make the request.
• Ticket bought on the TER Grand Est Fluo website or SNCF Connect: Log in to your “My orders” area to request a refund online.
• Digital ticket (e-ticket): The refund is processed via the SNCF Connect app or from your customer account.
• Ticket bought via Tictactrip: Contact our customer service directly by email or phone: we'll help you with the refund process.

Refunds are usually processed within 3 to 7 business days, depending on the payment method and platform used.

TER Grand Est complaints: the conditions

If you experienced a delay, cancellation or incident during your trip, you can file a complaint and receive compensation when conditions are met.

To file a complaint:

• Go to the “Complaints” section on the official TER Grand Est website.
• Fill in the dedicated form with: the travel date, train number, your ticket and any supporting documents (delay, cancellation, etc.).
• Submit your request within 60 days of your trip.

For personalized assistance, you can contact the customer relations center via the official form here or by phone at 0 805 415 515. Your case will then be reviewed and you'll receive a response with the compensation terms.

To contact TER Grand Est, several official channels are available to you. Whether you prefer social media, a phone call, the mobile app or an online form, here are all the reliable ways to quickly reach the TER Fluo Grand Est network.

TER Grand Est Phone

By phone: Call 0805 415 415 (free number). Customer service will inform you about schedules, disruptions, tickets, subscriptions or any assistance related to your trip.

TER Grand Est – Social Media

Social media is a great way to get real-time information, especially on traffic, alerts and disruptions.

• Facebook TER Grand Est: news, videos, traveller information.
• Twitter / X @TERGrandEst: live traffic info. Customer service replies Monday to Friday from 6:15am to 8:15pm.

Online contact form

For a specific request (complaint, refund, lost item, question about a ticket, etc.), use the official form:

Access the TER Grand Est form

This form lets you detail your request, attach supporting documents and receive a secure reply from customer service.

Official TER Fluo Grand Est website

The website fluo.grandest.fr offers:

• schedules and upcoming departures;
• fares and subscriptions;
• PDF timetables for TER lines and Fluo coaches;
• real-time traffic news;
• access to support via the form.

TER Fluo mobile app

The TER Fluo app lets you:

• check schedules in real time;
• access your digital tickets;
• receive personalised traffic alerts;
• report an issue or contact support.

TER Grand Est Social Media (reminder)

To chat live with the TER Grand Est team, head to the account: @TERGrandEst (replies Monday to Friday from 6:15am to 8:15pm).

If you prefer Facebook, you can also send a message via the official TER Grand Est page and get a quick reply.