Voyages SNCF / OUI.sncf becomes SNCF Connect!

SNCF ticket cancellation and change conditions vary depending on the ticket you have chosen:

• TGV Inoui tickets
• INTERCITÉS tickets
• TER tickets
• Kéolis Shuttle tickets

If allowed, you can cancel or change your booking online or via the mobile app.

However, cancelling an SNCF trip is not possible if you hold an Avantage Week-end or Family card and wish to cancel the outbound or return journey for all passengers or for one of the passengers.

A refund request for the return journey is not possible if the outbound journey has already been used.

If you need more information about SNCF's terms of transport, you can find them in this table.

The "Programme Voyageur" loyalty program as it currently exists will run for the last time in September 2021.

With the creation of the new Avantage card, SNCF has decided to remove all its old advantage cards / loyalty programs in order to have a simplified system.

To enjoy a discount on your SNCF trip through an SNCF loyalty program, you will now only be able to rely on the Avantage card...

In general, you should arrive 20 minutes before the train departs. If you don't want to be stressed, running through the station and arriving sweaty on the train, give yourself a bit of a margin!

However, you need to arrive 30 minutes beforehand for certain trains such as OuiGo and Eurostar, so check carefully before you leave... It would be a shame to miss your train anyway!

Oh yes, also don't forget your ID, your health pass and your mask (mandatory in the station and on the train) in case you are checked on the train!

For a delayed Voyages SNCF train, SNCF lets you benefit from the G30 Guarantee.

This allows you to get a refund in the form of a digital voucher from 30 minutes of delay, and a bank transfer from one hour onward.

You have 60 days to submit your request from the departure date.

The conditions are as follows:

• between 30 min and 2h delay: 25% of the ticket price
• between 2h and 3h delay: 50% of the ticket price
• beyond 3h delay: 70% of the ticket price

The request must be made by mail or online by filling out this form with your travel file reference made up of 6 letters and your last name.

However, note that for INTERCITÉS 100% trains, the G30 Guarantee applies from 1 hour of delay.

To make it easier to identify your luggage, SNCF offers you the option to print personalized labels for free for your SNCF suitcases and other items travelling with you by train.

This service, E-Tiquette, is accessible online and can be used from home!

You just need to print your personalized SNCF luggage label on adhesive paper or on regular paper.

Unfortunately, at the moment, the labelling service has been temporarily suspended in 2021.

Legally, there is no age requirement for travelling on SNCF alone. A simple ID and a valid ticket are enough.

On the other hand, keep in mind that an unaccompanied minor travelling by train remains the responsibility of their legal guardians.

If you're not comfortable with the idea of letting your child travel alone, SNCF offers an escort service called: JUNIOR & Cie.

This service is of course paid, but it ensures that everything goes smoothly during your trip. You can find out more about these services by visiting the JUNIOR & Cie page.

And to learn more, read our FAQ dedicated to this topic: Click here.

Are you afraid of leaving your kitten or puppy with your neighbor during your holidays?

No worries, you can bring it with you on SNCF trains!

For a dog train ticket / cat train ticket, the price is €7 if it weighs less than 6kg and half the price of a second class ticket if it weighs more than 6kg.

Warning: animals are not allowed on Eurostar trains. So plan to have it looked after during your stay, there's no other alternative!

Want to know if there are any Voyages SNCF promo codes for cheap train travel?

Today, SNCF does not offer any promo code, whether for an SNCF TGV / INTERCITÉS or TER trip.

However, SNCF's subscription cards: Carte Jeune, Carte Week-end, Carte Enfant+, Carte Senior+, Fréquence, Fréquence 30 all work under a single name: La Carte Avantage.

Also, you can request the Carte Voyageur of the SNCF loyalty program for free, for even more perks and promos on Voyages SNCF.

You can subscribe to all these cards by following this link.

Finally, if you are between 16 and 27 years old and take a lot of InOui trains, the Max Jeune offer (formerly TGV Max) might also suit you.

So, for €79 a month, you can take the TGV and therefore TGV inOui trains as much as you like!

To enjoy this offer, go to the dedicated TGV max page.

Today, after booking your SNCF trip on Tictactrip or on the Oui.SNCF website, validating your ticket has become much simpler than before!

Before you can validate your ticket, you need to:

• Print your ticket showing the QR Code (Yes, you know, the square barcode!)
• Or you can save your ticket directly on your mobile phone and keep your Voyages SNCF e-ticket close to hand!

Then, to make your journey easier, you are exempt from ticket stamping.

Head straight to the platform of your SNCF train.

Checking of your TGV/TER/INTERCITÉS tickets/e-tickets will be carried out during boarding or on board the train.

Tired of carrying your luggage around? Understandable!

Want to enjoy your train journey with peace of mind? Absolutely!

Recently, in partnership with LaPoste, Oui.SNCF (formerly VoyagesSNCF) now handles your luggage at home or at pick-up points and delivers it within 24h/48h to the address of your choice!

You can travel light, send your luggage wherever you want with the SNCF luggage service: My SNCF Luggage section!

But how does it work?

• First, you need to indicate the type and number of items of luggage to transport.
• Then, you need to choose the delivery method, the desired pickup and delivery dates and time slots (you can even get delivery in the evening and on weekends!)

In terms of price, the SNCF luggage service offers this:

• €34 per item of luggage / €30 for a wheelchair / €119 for a bike

And thanks to your Avantage card, you get a 15% discount!

Looking for a timetable for your SNCF trip?

What we recommend is going through Tictactrip to simulate your future journey!

Otherwise, you can go directly to the Oui.Sncf website (formerly Voyages-SNCF) to find a specific train timetable.

To find out more, click here.

And if you want to keep your timetable handy with a personalized sheet, build your route + timetable by clicking here.

Want to book your SNCF seat next to your sweetheart?

It's important to know your travel conditions beforehand and therefore whether you can choose your seat on board a Voyages SNCF train:

• Intercités Seating

For INTERCITÉS trains, your seating depends exclusively on the train. Sometimes you'll be seated automatically, and sometimes you'll be able to choose your seat. No worries, you'll be with the people travelling with you!

• TER Seating

Here, seating is free. You can choose any seat / carriage / floor: first come, first served!

• TGV InOui Seating

On TGV InOui SNCF trains, there are two types of class:

• 1st InOui class with isolated single seats, seats in pairs or fours
• 2nd InOui class with seats side by side or facing each other

Depending on the class chosen, the price of your ticket may change.

TGV InOui seats can easily recline and include a folding tray table, and have power outlets in both 1st and 2nd class (unlike Ouigo trains, which don't have power outlets).

To find your Voyage SNCF ticket, it all depends on whether you booked your ticket directly on our platform or on the Oui.SNCF platform.

If you are in the first case:

• Your train ticket is available right after purchase directly on your purchase confirmation screen
• The Voyage SNCF TER / TGV / INTERCITÉS ticket is then available at the email address you entered when purchasing
• And in case you didn't receive this email containing your train ticket, or a small mistake happened on our side, contact our customer service!

You are in the second case:

• Head to the Oui.SNCF website
• My Orders section
• Enter your booking reference number + the name used for your train ticket order
• And that's it!

Still, we've heard that Voyages SNCF train ticket prices can be cheaper on Tictactrip... Curious, isn't it!

Want to change your Voyage SNCF ticket?

It all depends of course on the platform where you bought your ticket!

If you first booked a Voyages SNCF train ticket on our Tictactrip platform, don't hesitate to contact us directly via our customer service!

Our team will be happy to change your Voyages SNCF ticket as quickly as possible!

Otherwise, to change your SNCF ticket, you need to:

• Go to "My Trips" on SNCF via the Oui.SNCF app
• Select the trip you want to change
• And choose whether you want to "cancel" your SNCF trip or "exchange" it if possible via the button provided.

Know that if you have any concerns, we recommend going through our platform rather than the www.voyages-SNCF.com website, it will be simpler for you!

Today, to travel by TGV / INTERCITÉS / TER, the Health Pass is mandatory for your trips on TGV INOUI, OUIGO, INTERCITÉS with mandatory reservation, and long-distance international trains departing from France (except Eurostar).

The health pass must prove:

Full vaccination
• Or a COVID-19 recovery certificate more than 11 days and less than 6 months old.
• Or a negative PCR or antigen test less than 72 hours old.

Verification of your Health Pass during a train journey can take place at any time:

On the boarding platform

On board or when getting off the train

By SNCF staff (station agents, conductors, security teams)

Or by law enforcement

Verification of the validity of the health pass is done by scanning the QR code via the TousAntiCovid app.

Verification of a paper document is visual + scanning of a QR Code if present on the document.

Before boarding the train, you must:

• Have a valid health pass. Then, enjoy peace of mind during your SNCF trip
• If your health pass is not valid, you won't be able to board the train and you will have the option to exchange your ticket or get a refund at no charge.

SNCF's luggage policy can change depending on which train you take, so you should check the OUI.sncf website to find out what you can bring with you.

Check carefully beforehand so you don't end up having to leave a suitcase on the station platform!

For example, SNCF's Ouigo trains do not allow you to bring a large suitcase. You will need to check in extra luggage when booking!

To learn more in detail, see our dedicated FAQ: Click here.

Of course!

It is possible to bring your bike on the train. However, you'll need to follow certain rules when travelling with your bike on TGV / INTERCITÉS / TER with Voyages-SNCF.

• On board TGV INOUI and INTERCITÉS trains, you must reserve your bike spot for just €10 when ordering your ticket. These spots are subject to availability.
• On board TER trains, your bike travels for free. It must be hung up or placed in a dedicated area. These spots are subject to availability and cannot be reserved.
• Your folding bike or your disassembled and stored bike must be carried in a transport bag (120x90cm). It is accepted free of charge on board TER, INTERCITÉS and TGV INOUI trains.

To make your life easier, SNCF offers you many ways to book your train ticket!

However, we recommend going through Tictactrip: nicer, more eco-friendly and more useful!

That said, you can also do it:

• in store
• at the station
• at a travel agency
• online
• via the Oui.SNCF website
• by phone at 36 35

New points of sale are also currently being tested: tobacco shops, which will be able to sell TER tickets.

SNCF sells train tickets to let you travel comfortably to the destination of your choice.

However, Voyages SNCF, and more precisely Oui.SNCF today, is a ticket comparison site.

On it, you'll have the chance to choose among thousands of offers for bus, train, carpooling, plane, and even book your accommodation!

Pretty comprehensive offer, isn't it?

And you have plenty of choice when it comes to the ticket itself: you can print it comfortably at home, print it at the station before leaving, or even download it to your phone.

Your eco-conscious side will probably prefer the e-ticket.

Still have questions? Want to contact an SNCF advisor directly via SNCF chat?

You can contact SNCF:

• via chat on the app or their website
• via WhatsApp
• by phone at 36 35
• by email
• at SNCF sales points
• on Facebook
• on Twitter

Otherwise, our customer service will be happy to help!

With SNCF and thanks to Oui.SNCF, you'll travel in total comfort (promise, much better than by bus)!

As for the services available on board, they may vary depending on the train.

For example, on an Inoui train, you'll discover:

• Cosy communal spaces
• The bar car
• Beautiful adjustable seats
• Power outlets
• Folding tray tables
• Some TGVs even have WiFi, like the Paris-Lyon TGV and the ultra-connected inOui trains!

We recommend checking out our other pages dedicated to the different types of SNCF trains!

The best way to save money and get a cheap train ticket at the best price is to take advantage of SNCF subscriptions and discount cards.

For the Carte Avantage Jeune / Senior SNCF:

• The Carte Avantage Jeune / Senior costs a flat €49 per year
• Valid for: ages 12-27
• It entitles you to a 30% discount on TGV INOUI and INTERCITÉS trains and a 60% discount for accompanying children aged 4 to 11 (up to three children maximum).
• For example, if your Paris–Nice TGV INOUI second class ticket costs €100 at the time of your search, with a Carte Avantage Voyages-SNCF/Oui.Sncf, you'll pay €70: 30% of €100 = €30, so 100-30 = €70.
• You can also enjoy a 30% discount on Prem's tickets, last-minute offers and capped prices.

For the Carte Avantage Adulte SNCF:

The Carte Avantage Adulte costs a flat €49 per year

Valid for ages 28-59 on trips: round trip with at least one weekend day or night on site, one-way on Saturday or Sunday, or one-way with a child

Who can benefit: the cardholder + 1 companion + up to 3 children aged 4-11

Same SNCF discounts as the Carte Avantage Jeune / Senior

Prices capped at €39 max for short trips of 1h30 or less / €59 max for intermediate trips, i.e. between 1h30 and 3h / €79 for the longest trips = over 3h

For the Carte Liberté SNCF:

• It costs €399 per year.
• Ticket prices are fixed, all year round.
• For example, if you book a Voyages-SNCF Paris-Marseille trip, your ticket price will be the same whether you book 2 months in advance or a few minutes before your train departs.

For the TGVmax subscription:

It costs €79 per month.

You can travel on a selection of TGV Inoui and INTERCITÉS trains requiring mandatory reservation as often as you like, of course outside peak periods (e.g. summer period, July-August)

For the SNCF Annual Pass:

• Handy for people who regularly travel by TGV InOui and INTERCITÉS
• You can get up to 450 free bookings or bookings at €1.50 per trip on INTERCITÉS and TGV Inoui trains
• The maximum amount for this pass is €1340 per month

Discover now the steps to follow if you've lost or forgotten something during your SNCF trip!

• 1: Report the loss of your item on an SNCF train by filling out an online declaration. "Lost Property" offices have also been set up in some SNCF stations. To help find your lost item, be as precise as possible in your description.
• 2: After opening your file, SNCF compares in real time the items registered as lost by customers. SNCF's file processing time is one month maximum.
• 3 - A: If your item is found, you will be notified by phone or email. You can then collect your item from the station where it was handed in (ID required + a return fee of €5 to €10). If you want it delivered to your home, shipping fees will apply.
• 3 - B: If you do not claim your item within 1 month of notification, it will be destroyed or donated to a charity.

You've booked your train trip on Oui.SNCF, the new identity of Voyages-SNCF, but don't know how to cancel it?

No panic, it's very simple, here's how to proceed!

1. First of all, we, Tictactrip, have no rights regarding the cancellation and refund of your SNCF tickets. However, if you booked an SNCF trip through our platform, please contact our customer service
2. Otherwise, to obtain your cancellation and/or refund from SNCF, you'll need to contact them directly through their website, or by calling/emailing them using the contact details found on that same page.
3. Also, you can discover the company's answers to this question by clicking just here.

SNCF offers you plenty of resources!

Today, SNCF provides several assistance services:

Accès Plus: This is a free service allowing people with reduced mobility to receive assistance boarding and getting off the train.

This personal assistance service includes carrying a single piece of luggage weighing up to 15 kg maximum and is valid on national trains as well as TER trains.

Accès TER: Do you hold a disability card and want to travel around the region with peace of mind?

Take advantage of the free Accès TER service, which lets you book your tickets and your station assistance service.

For more information, see our FAQ dedicated to travellers with disabilities or reduced mobility by clicking here.