SNCF Connect: the SNCF comparison platform!

A controversial launch

With its launch in January 2022, SNCF Connect - formerly OUI.sncf - wanted to enter the era of simplicity and "all-in-one".

Today, the app is under heavy criticism for its repeated bugs, its “dull” design including its heavily criticized dark mode, and its overloaded search engine.

Criticism mainly focuses on:

• Lost traveler bookings,
• issues reading train ticket QR codes,
• random route suggestions,
• the inability to make more than two connections or choose a stopover,
• the disappearance of the price comparison feature,
• the inability to use SNCF Connect Wallet and store your ticket on your iPhone,
• difficulties accessing a ticket to cancel it.

SNCF Connect bugs: Further improvements to come

Following issues linked to the launch of the new booking platform, SNCF CEO Jean-Pierre Farandou has promised numerous changes.

Some of the expected new features aren't yet available, but more than 100 additional improvements are planned, including:

If you'd like to submit feature suggestions or report a bug, feel free to share it at vous.sncf-connect.com.

SNCF Connect features very close to Oui.SNCF

In practice, the SNCF Connect website and app are very similar to its predecessor, Oui.SNCF.

That means you can still:

• Book your TGV, TER or INTERCITÉS train ticket,
• take advantage of the many SNCF Connect services and options when booking,
and benefit from SNCF Connect discount cards on your bookings.

SNCF Connect new features: How it works

New features have however appeared as part of the SNCF Connect platform's "all-in-one" strategy, including notably:

Do you have ideas, feature suggestions or want to report a bug on the SNCF Connect app?

Feel free to share your suggestions at vous.sncf-connect.com.

When you travel, your luggage is entirely your responsibility and must be tagged.

Tagging is necessary to allow identification of your luggage before your SNCF trip.

To do this, you must go to the SNCF Connect website after booking your trip.

Then you can create your tag, which must show:

• Your first and last name,
• a phone number,
• your postal address,
• and your email address.

After that, you can print your tag and attach it to your luggage.

Good to know: When booking, you can choose the number of bags you want to bring (a limit applies depending on the selected carrier) with you on your SNCF Connect trip.

If your luggage is lost or left behind in a station or on an SNCF Connect train, it may be destroyed if it is not identified.

With the complete overhaul of the OUI.sncf website, it's easy to assume that SNCF Connect brings new train, bus and carpooling offers.

However, the SNCF train offers presented remain the same, namely:

• All SNCF routes: TGV, OUIGO, TER, INTERCITÉS...
• All train routes in Europe: Thalys, Lyria...
• And bus and carpooling routes: BlablaCar Bus and BlablaCar.

The bonus?

The addition of Transilien trains and public transport in Île-de-France to integrate everyday routes into SNCF offers.

However, the SNCF Connect app does not include other well-known carriers such as Flixbus or Altibus.

Want to get an SNCF Connect discount card to enjoy low-price SNCF Connect trips?

No worries, to do so you need to:

• Go to the SNCF Connect app or website,
• go to the Offers tab,
• choose the type of SNCF Connect subscription or discount card you want,
• and finally order it!

Reminder: the SNCF discount card is valid for 1 year at a price of €49.

There are several discount cards: Youth, Senior or Adult.

Depending on the type of discount card, you'll benefit from discounts and perks on your SNCF Connect trips.

To find out more, feel free to check out our FAQ dedicated to SNCF discount cards.

Do you have a disability, reduced mobility, or is your child traveling alone?

To travel more easily and comfortably, many services are available to you on the SNCF Connect platform.

Each assistance request differs depending on the situation.

Here are the different procedures to follow on the SNCF Connect website to get assistance.

I have reduced mobility/a disability SNCF Connect

To benefit from SNCF Connect assistance services, you must go to the SNCF Connect website.

Then, go to the SNCF Connect services section to fill out a form with the information needed to book your assistance services.

After that, the Accès Plus / Accès TER or Accès Transilien services will respond as soon as possible (depending on the type of journey).

These 3 assistance services are free with your SNCF Connect booking.

Child traveling alone SNCF Connect: How can a child travel alone by train?

Take advantage of the Junior & Cie escort service so your child is accompanied by a professional.

To book a child's SNCF Connect journey, you must go to the SNCF Connect platform, in the Junior & Cie section.

Then, simply book your child's Junior & Cie SNCF Connect trip.

To find out more about Junior & Cie, please see our FAQ page dedicated to a minor child traveling alone on a train.

The SNCF Connect travel comparator covers most major French and European cities.

Of course, the routes offered depart from and arrive at railway stations for train journeys, or a bus station for bus journeys.

Enjoy SNCF Connect Bordeaux, SNCF Connect Marseille or even SNCF Connect Paris routes.

Bus offers depend solely on the BlablaCar transport service, as does carpooling, which is also managed by that same company.

Unfortunately, you won't be able to access the entire land transport network in France and Europe.

What's more, access to ski resorts is very limited with SNCF Connect.

The service does not currently offer shuttle routes to reach your favorite ski resorts.

Do you have specific questions about your SNCF Connect trip?

Several channels are available to contact SNCF Connect:

• Via the app chat or on the SNCF Connect website;
• via WhatsApp: by adding the following number to your contacts - 07 50 65 10 25;
• by SNCF phone: 36 35;
• by SNCF email: suggestions@serviceclient.oui.sncf;
• at SNCF sales points and SNCF stations;
• on social media: Facebook, Twitter...

Do you need to exchange, cancel or modify your train ticket with SNCF Connect?

There's always a solution to exchange, cancel or modify your SNCF Connect ticket.

Exchange, Modification or Cancellation of an SNCF Connect ticket on the website

To exchange, modify or cancel your SNCF Connect ticket, you must:

• Go to the sncf-connect.com website,
• Access the My SNCF Connect Tickets section,
• Enter the booking reference and the name associated with your trip,
• Start an SNCF Connect modification, cancellation or exchange procedure.

Cancel, modify or request an exchange on the SNCF Connect app

Using the SNCF Connect app? No worries, here are the steps to follow:

The Exchange or Cancel SNCF Connect ticket button doesn't appear?

In some cases, these features don't appear.

Please check your ticket's terms directly from your SNCF Connect personal space to see if your ticket is exchangeable or cancellable.

If you notice an issue, contact SNCF Connect customer service directly.

Given the current health context, many measures have been put in place to allow you to travel in the best possible conditions.

To travel, you must have:

• a mask for the entire duration of your trip and in stations: failure to wear a mask can result in a fine of €135.
• Your vaccine pass: without it, you will be subject to a fine of €135.
• Your travel ticket, subscription or SNCF discount card, and your ID.

To find out more about the health situation, find all regularly updated information on our dedicated FAQ page.

Check the French government's provisions regarding travel from and to France here.