Contact Ouigo - Customer service and answers to your questions

🚨 A specific question about Ouigo?

Yes, you can contact Ouigo customer service directly, or ours at Tictactrip if needed (rumour has it we're cooler).

To do this, it's important to know how to reach Ouigo customer service, through which channels, and above all according to your needs!

At Tictactrip, our aim is to make travelling by Ouigo train easier. We're here for you!

Keep in mind: before booking a Ouigo ticket, it's crucial to check Ouigo timetables, fares and travel conditions.

Still have questions about travelling with Ouigo?

• Need to cancel or get a refund?
  Check out the page on Ouigo cancellations and refunds.
• Where can you go with Ouigo?
  Discover all the Ouigo train destinations!
• Which Ouigo luggage is accepted?
  Head to the page on Ouigo's luggage policy.
• Got a bike?
  Visit the page to find out everything about the acceptance conditions for a Ouigo bike.
• Looking to travel while saving money?
  Discover Ouigo promo codes on our dedicated page.
• What are Ouigo seats like?
  Head to the Ouigo seat selection page.
• Travelling with an animal?
  Find out more on the page dedicated to ”Ouigo animals.
• Can your children travel on a Ouigo train?
  Check the fares and conditions on the Ouigo unaccompanied minor travel page.
• Travelling with Ouigo often?
  You'll definitely be interested in the ”Ouigo subscription.
• Which stations does Ouigo serve?
  We've put together a map of Ouigo departure and arrival stations for you!

Ways to contact Ouigo

The Ouigo contact form

First of all, for any bugs on the Ouigo website or app, or simply for any requests about your tickets, your upcoming journey, or any other reason, you can use the Ouigo contact form.

The Ouigo Customer Service phone number

Unfortunately, Ouigo customer service doesn't have a phone number you can easily call...

But don't worry, you can contact them using the form above!

This way, you'll be able to exchange emails with Ouigo.

Ouigo's social media

Also, for a quick answer to your question, you can always reach Ouigo on their social media: X, Facebook, LinkedIn...

You're in control with Ouigo

Finally, it's worth noting that you can easily change, exchange or cancel your Ouigo tickets directly on the website or app.

And if you can't find the answer to your question, our customer service team at Tictactrip is available 7 days a week to help you with all your journeys!