TER Hauts de France

The Youth TER Pass, launched in 2020, allowed young people aged 12 to 25 to travel unlimited on all TER trains in France during July and August, for just €29 per month. Designed to boost regional train ridership after the COVID-19 health crisis, the scheme proved a real hit, with more than 70,000 passes sold in the very first year.

Despite this success, the Youth TER Pass was not renewed from summer 2022 onwards. The regions confirmed the end of the scheme, mainly due to a lack of financial support from the State, saturated trains during the summer period and coordination difficulties between the different regional authorities. This decision marked the end of an exceptional offer that was never intended to become permanent.

Since the Pass was discontinued, several alternatives continue to encourage young people to travel. SNCF's Carte Avantage Jeune, available for €49 a year, offers up to 30% discount on TGV, Intercités and TER tickets all year round. In addition, some regions have introduced their own summer or one-off offers, such as €2 weekend tickets in Hauts-de-France or discounted weekly and monthly passes in other territories.

So even though the €29/month Youth TER Pass no longer exists since 2022, the regions and SNCF continue their efforts to offer attractive, flexible and accessible solutions for young travellers. In 2025, these alternatives remain the main options for travelling at a reduced price on the French rail network.

"We decided to go all in, because we can no longer accept being in a monopoly position", said Franck Dhersin, vice-president of the Hauts-de-France region in charge of mobility. A statement that perfectly sums up the region's determination to accelerate the opening of the TER network to competition.

Originally planned for 2030, this opening was ultimately brought forward: it officially began in 2023 and is now entering its concrete phase in January 2025. The stated aim is clear: to durably improve service quality for TER Hauts-de-France users.

To allow new rail operators to enter the market, the network is now structured into several lots, each grouping a coherent set of lines:

• The Amiens Star: the central hub around Amiens, bringing together the lines that serve the whole of Picardy.
• The Paris Radial Lines: a strategic set including the Paris–Beauvais, Paris–Calais, Paris–Laon, Paris–Maubeuge links, as well as the future Roissy CDG–Picardy line.
• The Nord–Pas-de-Calais Lines: the entire former TER network in the northern part of the region, historically dense and heavily used.
• The High-Speed TER Lines (TERGV): the regional high-speed train network running on the North's TGV infrastructure.

Why accelerate the opening to competition?

The region made this decision after several major findings and events. SNCF, the historic operator, was called to order and sanctioned by the Transport Regulatory Authority (ART). According to Franck Dhersin, SNCF was no longer keeping to the famous "3 A's promise": being Assis (seated), À l'heure (on time) and Averti (informed).

Faced with these shortcomings and pressure from users, the region chose to speed up the process in order to introduce healthy competition, encourage all operators — including SNCF — to raise their quality standards, and guarantee travellers a more reliable, more transparent and more efficient service.

In 2025, this reform is one of the most significant changes ever made in the history of TER in France, and marks a new step towards a modernised network geared to the needs of the people of Hauts-de-France.

What does "authorized distributor of TER Hauts-de-France" mean?

To help you organize your trip simply and safely, Tictactrip gives you access to the full range of TER Hauts-de-France tickets.

As an authorized distributor for TER Hauts-de-France, Tictactrip gives you access to routes on the TER Picardie and TER Nord-Pas-de-Calais networks directly from our website.

Guaranteed peace of mind for your bookings!

And that's not all: combine and book several types of transport at the lowest prices for even more optimized trips.

Travel all over France, whether in

Want to discover Hauts-de-France without a season pass? Good news: the region offers several simple, flexible and low-priced ticket options, ideal for occasional trips or one-off getaways.

Here's an overview of the main TER Hauts-de-France ticket offers:

Low-price TER Hauts-de-France tickets

€2, €5 and €10 tickets
The network's most attractive fares: depending on the distance traveled, you can travel from as little as €2. These tickets, valid all day on the indicated route, make it easy to reach Lille, Amiens, Arras, Valenciennes, Calais and many other destinations. They are neither exchangeable nor refundable.

€1 TER ticket (children)
A fare reserved for children aged 4 to under 12, accompanied by an adult. Children under 4 travel free. A very economical solution for family trips.

TER High Speed option (Krono+ GV)
Enjoy TGV speed at TER prices! The Krono+ GV lines allow you to quickly reach Dunkirk, Arras, Lille, Calais or Valenciennes via high speed, with tickets from €2 depending on the route.

TER Coup de Pouce ticket
Aimed at jobseekers and recipients of welfare benefits, this ticket offers a discount of up to -75% on your TER Hauts-de-France trips. Valid for 6 months after activation on your Pass Pass card.

Other TER Hauts-de-France ticket offers

Hauts-de-France → Belgium ticket
A dedicated ticket for easily traveling to several Belgian cities at reduced fares. It is refundable up until the day before departure, ideal for cross-border travelers.

TER Group ticket
For traveling as a group, the group ticket offers up to -60% discount, including trips to Paris from the Hauts-de-France region. Perfect for school outings, associations or family trips.

Need help, information about your trips or assistance? TER Hauts-de-France customer service offers several simple and quick ways to get in touch.

📞 By phone

Call the toll-free number: 0 805 50 60 70

Customer service hours:

• Monday to Friday: 7am to 8pm
• Saturday: 9am to 6pm
• Sunday: 9am to 1pm

💬 Via the official website

Visit the TER Hauts-de-France website to manage your tickets, check timetables, report an issue or ask a question:

TER Hauts-de-France website

📱 Via the SNCF Connect app

The app also gives you access to assistance, traffic information and online customer services.

📝 Via the contact form

For any written request, you can fill out the dedicated form:

TER Hauts-de-France contact form

📬 By mail

Send your letter to:
Service Relations Client SNCF
62973 ARRAS Cedex 9

🌐 On social media

• Twitter: Follow live traffic updates on @TERHDF.
• Facebook: Ask your questions on the TER Hauts-de-France Facebook page.
• Instagram: Find news, behind-the-scenes content and deals on TER Hauts-de-France Instagram.

Refund conditions for TER Hauts-de-France

Refunds for TER Hauts-de-France tickets don't work like in other regions: here, compensation mainly depends on the TER Hauts-de-France Guarantee, a scheme reserved for regular subscribers (monthly or annual).

Since January 1, 2020, subscribers can be compensated up to 20% of their subscription amount (rail portion only) if network punctuality is deemed insufficient, meaning below 87% including cancelled trains and significant delays.

To be eligible, the subscriber must:

• have used their subscription at least 16 days in each of the two months concerned;
• hold a monthly or annual subscription (weekly subscriptions are no longer compensated as of October 1, 2025);
• be registered on the dedicated platform and have regularly declared the trains taken.

Compensation takes the form of a digital voucher usable for a future TER ticket or subscription, or a bank transfer for annual subscribers. Only the rail portion is refundable in the case of a multimodal subscription.

This scheme does not apply to TER coach trips, TGV, Intercités, or to regulated Île-de-France, low-income or student fare schemes.

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Complaints for TER Hauts-de-France: how to get compensated?

Alongside the TER Guarantee, you can file an individual complaint if you experience a significant delay, a cancelled train, or a problem at the station or on board.

It's easy to do:

• Via the online complaint form: click here
• Or by calling customer service at 0 805 50 60 70 (free call)

Remember to keep your ticket, delay certificate or any other useful proof to help process your request.

Sacré bleu! Was your TER Hauts-de-France train late? No need to panic.

In the event of a delay or cancellation of your train, you can obtain a delay certificate, an official document issued by TER Hauts-de-France or SNCF Connect. This document can be used with your employer, school, or any other body requiring proof of the delay.

To get your certificate, go to the official TER Hauts-de-France website or to SNCF Connect, then access the section dedicated to delay certificates. Simply enter your trip details (date, train number, departure time) to download your document in electronic format.

The delay certificate is generally available shortly after the train's arrival. If you have any difficulty, TER Hauts-de-France customer service can also help you with the process.

The Hauts-de-France region offers several TER subscription plans suited to regular travel. Whether you travel every day or just a few times a month, you'll find a flexible and economical option.

Discover the "general public" TER Hauts-de-France subscriptions:

Mon Abo+ TER Hauts-de-France (weekly / monthly / annual)

Subscription price: it varies depending on your route. To estimate your personalized rate, click here.

Available plans: weekly, monthly and annual.

Available options: High Speed Option (TERGV) and Urban Transport (on partner networks).

The benefits of the subscription:

• Unlimited travel on your defined route within Hauts-de-France.
• Your employer covers 50% of the subscription amount.
• An extra 12.5% savings with the annual plan.
• Named subscription, no monthly commitment, compatible with TERGV (from €12).
• Free transport of your bike subject to available space.

Note: Mon Abo+ is available to all regular travelers, with no age limit, and is valid only on the most direct route between your origin and destination stations.

TER Hauts-de-France 10-Trip Subscription

Subscription price: variable depending on the distance traveled. For a personalized estimate, click here.

Available plan: monthly.

Available option: High Speed Option to use TERGV (surcharge from €12).

The benefits of this subscription:

• Up to -67% off on 10 trips compared to the standard fare.
• Your employer covers 50% of the cost.
• Perfect for remote workers or those who travel occasionally.
• Compatible with the TER High Speed Option depending on your line.

When traveling on the TER Hauts-de-France network, you are required to have a valid ticket that matches your journey. If you are checked and issued a fine, several options exist to pay it quickly and avoid any surcharge.

You can pay your fine directly online via the official SNCF fine payment platform. Payment is made securely using SSL/TLS and 3D-Secure technology. Simply enter the infringement notice number, your name and your banking details.

You can access the payment service here: Pay an SNCF fine

You can also pay:

• By phone at 09 48 220 000 (local call), Monday to Friday from 8:15am to 6:30pm;
• At the station, at a ticket counter, by card, cash or cheque;
• Directly with the ticket inspector, if immediate payment is accepted.

The legal deadline for paying a fine is 3 months. After this period, the fine may be increased, up to €375 depending on the situation. You can also dispute the fine during this period by submitting a written or online complaint, using the address or instructions shown on your infringement notice.

With the TER Hauts-de-France discount card, travel at reduced prices all year round and enjoy offers suited to every type of traveller, whether you travel alone, with family or with friends.

Offered by the Hauts-de-France region, this card is ideal for significantly cutting the cost of your daily or occasional journeys across the entire regional network.

Discover the full offer:

My TER Hauts-de-France Card: -50% for you… and up to 3 companions

Price: €30/year (or €15/year for under-26s).

Card benefits:

• -50% on all your TER journeys in Hauts-de-France, but also towards Paris, Normandy and neighbouring regions (Ardennes, Aube, Marne, Haute-Marne).
• Up to 3 companions can benefit from the same discount when travelling with you.
• Children's tickets: only €1 for ages 4-12; free for under-4s.
• High-Speed TER (TERGV) option available for just €2 extra.
• Free bike transport on board (subject to availability).
• Access to TER Guarantee benefits in the event of major disruption.

Good to know: the card is personal, is often loaded onto a Pass Pass card, and can be used immediately after purchase.

For even more flexibility, you can also choose the SNCF Advantage Card, valid across the whole French TER network.

For €49/year, enjoy discounts on TER Hauts-de-France as well as on the PACA, Nouvelle-Aquitaine, Grand Est, Brittany networks and many more.

Hauts-de-France offers privileged access to Belgium thanks to a cross-border subscription designed specifically for regular travellers. Ideal for working, studying or simply enjoying the proximity between the two regions.

To make these journeys easier, the TER Hauts-de-France network offers a Cross-border Belgium TER subscription, allowing you to travel freely between several towns in Hauts-de-France and Belgian destinations such as Brussels, Charleroi, Kortrijk or Tournai.

Subscription features:

• Available plans: monthly or annual subscription via the Pass Pass card.
• Price: varies depending on your departure station and your destination in Belgium, with a favourable rate negotiated for cross-border journeys.
• Eligibility: the subscription is open to all travellers (workers, students, cross-border commuters, etc.).
• Unlimited travel: unlimited journeys between your home station in Hauts-de-France and the chosen Belgian city.
• Regional discounts: benefits from the same advantages as regional TER subscriptions, up to -75% depending on your profile and usage.
• TER Guarantee included: cross-border journeys are covered by the Hauts-de-France TER Guarantee, providing compensation in case of poor punctuality.

Thanks to this subscription, travelling between France and Belgium becomes simple, affordable and suited to both daily commuting and regular getaways.

Are you a student looking to travel at reduced prices in Hauts-de-France? The region offers very advantageous TER subscriptions to make your daily journeys between home and your place of study easier.

Discover the subscription suited to your situation:

My Student TER Subscription (grant holders and non-grant holders)

Price: Calculated based on the shortest route between your departure station and your arrival station.

3 formats to choose from: weekly, monthly or annual.

2 versions available: Grant-holding student and Non-grant-holding student.

Subscription benefits:

• Grant-holding students: free home ↔ place of study journeys (under specific conditions).
• Non-grant-holding students: up to -88% discount for unlimited travel on one or two favourite routes.
• Extra 12.5% discount by choosing the annual subscription rather than the monthly one.
• Option to add a High-Speed Option to use TER GV on certain routes (surcharge).

Eligibility conditions:

• Be under 26 at the time of subscription.
• Live in Hauts-de-France.
• Be a student, apprentice or on an internship of more than 4 weeks in the regions: Hauts-de-France, Île-de-France, Grand Est or Normandy.
• Have an activated Pass Pass card with student rights (after your application is validated).

Each journey must be validated via your Pass Pass card and student proof must be presented in case of inspection.

Good to know: A specific subscription exists for students who receive no financial support from a local authority.

And good news: If your home ↔ study journey takes more than 3 hours by TER, the region can fund a TGV student subscription (up to 9 journeys per month).

Planning to travel on TER Hauts-de-France with your pet? Good news: the rules are simple and designed to ensure a comfortable journey for you, your companion and other passengers.

Animals under 6 kg

Small pets (under 6 kg) travel free of charge, provided they are carried in a closed container (bag or carrier) with dimensions not exceeding 45 x 30 x 25 cm. The container must be placed on your lap or at your feet without blocking the aisle.

Animals over 6 kg

Large dogs are allowed on board. They must be kept on a lead, muzzled, and require a specific ticket sold at a minimum price of around €7 depending on the region. You can buy this ticket online on SNCF Connect, at the station or from the train manager.

Maximum number per passenger

Each passenger can travel with up to two animals.

Guide dogs and assistance dogs

Guide dogs for the blind or assistance dogs travel free of charge, without a ticket and without a muzzle, in accordance with national regulations.

Prohibited animals

Dogs considered dangerous (categories 1 and 2) are prohibited on board TER trains.

Whatever the size of your animal, you remain responsible for it throughout the journey. Please ensure its safety and respect the comfort of other passengers for a pleasant trip for everyone.

On your next journey on the TER Hauts-de-France network, several assistance services are available to make travel easier if you have a disability or reduced mobility. These services are designed to guarantee a safer, more comfortable and more independent journey.

Accès TER Hauts-de-France

The Accès TER service offers free assistance to passengers with disabilities across the entire TER Hauts-de-France network. With prior booking, you benefit from personalised support when boarding and alighting, coordinated with station staff. Simply arrive at the meeting point 30 minutes before your scheduled departure.

Accès Plus

Accès Plus is SNCF's national assistance service for people with disabilities. Free and available with a booking made at least 24 hours in advance, it offers full support at the station, right up to your seat on the train or on a replacement mode of transport if needed. This service is intended for travellers with supporting documentation (disability card, inclusion mobility card, etc.).

Additional services for disabled travellers

• Reserved wheelchair spaces on board TER trains.
• Reduced fares, or even free travel for companions, depending on discount or disability cards.
• Accessibility emergency line to report an unexpected issue or change a scheduled assistance booking.

Translation platform for hard-of-hearing or deaf travellers

TER Hauts-de-France provides a dedicated platform for communicating with SNCF customer advisors via:

• French Sign Language (LSF),
• Real-time written transcription.

This service makes it easier to prepare your trip and organise assistance.

TER Alert Number

In the event of a dangerous situation, if you witness or are the victim of an incident on board or in a station, contact the TER Alert Number at 31 17 (or by SMS to 31 17 7), available 24/7.

TER Hauts-de-France luggage: the rules to know

On the TER Hauts-de-France network, luggage is accepted free of charge provided the permitted dimensions are respected and other passengers are not inconvenienced. Each passenger can carry up to 2 suitcases and 1 piece of hand luggage.

• Suitcases: maximum dimensions 70 × 90 × 50 cm
• Hand luggage: maximum dimensions 40 × 30 × 15 cm
• Special luggage: folded pushchairs, folded scooters, skis in a bag, musical instruments... (max. 90 × 130 × 50 cm)

No maximum weight is set, but you must be able to carry and handle your belongings yourself. Luggage must be stored at your feet, under your seat, in the luggage racks or in dedicated spaces, without blocking the aisles.

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Travelling with a bike on board TER Hauts-de-France

Would you like to explore the region by bike? This is possible, but only under certain conditions. TER Hauts-de-France only accepts folded or dismantled bikes in a bag.

• Folded or dismantled bikes: accepted free of charge if carried in a bag with maximum dimensions of 130 × 90 cm.
• Booking required: you must book a bike space when purchasing your ticket. If the option does not appear, it means no availability remains.
• Unfolded bikes: not allowed on board TER trains and not accepted on TER coaches.
• Devices not permitted: tandems, cargo bikes, trailers, carts or tricycles.

For a stress-free journey, remember to book your bike space in advance and prepare your bag before boarding.

Looking for TER Hauts-de-France train timetables? You're in the right place.

TER Hauts-de-France timetables change regularly, particularly during school holidays, season changes or regional events. To travel with peace of mind, it's essential to check reliable, up-to-date information.

Thanks to our booking platform, you can easily access all TER Hauts-de-France timetables, track delays, anticipate disruptions and find the route that suits you in seconds.

Whether you use our website or our app, planning your trip becomes simple, fast and intuitive.

On TER Hauts-de-France trains, seating is unassigned: no specific seat is allocated when you book. You simply choose your seat once on board, within the class corresponding to your ticket.

Even on High-Speed TER services (TERGV), seats are not guaranteed and also operate on an open-seating basis, unless there is an exceptional requirement for mandatory reservation.

To travel comfortably and find a seat that suits you, it's recommended to arrive a few minutes early on the platform, especially during busy periods.