Tictactrip support (FAQ)
You managed to find a great travel offer from our partner OUIGO. It is true that this company offers journeys at low prices to a good number of destinations in France. We are happy to offer it to you.
However, like all low-cost companies many onboard services are reduced or paid. But what about your OUIGO baggage? Could you travel with your entire wardrobe or should you take the bare minimum?

On board an OUIGO you have the possibility of traveling with:
2 Hand baggage not exceeding 36 x 27 x 15 cm
1 Hand baggage not exceeding 36 x 27 x 15 cm + 1 Cabin baggage not exceeding 55 x 35 x 25 cm
If for you it is impossible to choose and you need to take all your wardrobe in your suitcase, we have the solution!
Subscribe to the Baggage
option for 5€ so you can add up to 2 additional bulky or non-bulky items. Among these items you are entitled to:
A travel bag or suitcase,
A bike with cover 120 x 90 cm,
A scooter,
A musical instrument in its case,
A surfboard or a pair of skis in a cover and not exceeding 2 meters.
Baggageoption it's simple. Just go to the My OUIGO Reservations page.
the email address used when making the reservation
your reservation number consisting of 6 characters
Go to the section: Modify your trip / Add options
, then you will be able to add your baggage. Good news! You can subscribe to this option up to 1 hour 30 minutes before your train departs.
You now know how to add an extra piece of baggage to your reservation and especially what baggage you can travel with on board an OUIGO. For any further questions, please do not hesitate to contact our customer service!
Tictactrip Team
Updated time: 21/12/2020.