TER
🚨 Need information about TER train delays?
We have gathered all the information you need about TER train delays.
Here you will find the conditions in the event of a delay, the steps to follow to obtain compensation, as well as tips to minimise inconvenience and ensure an enjoyable journey for all passengers.
Our aim is to make your travel experience with TER trains as comfortable and enjoyable as possible, even in the event of a delay.
Before buying a TER train ticket, it is essential to know how to book a TER ticket and to check the TER train ticket prices.
If you still have questions before setting off on your TER train journey, we've certainly got the answers:
Train delays can disrupt your travel plans and cause major inconvenience. It is essential to know how to track delays in real time, anticipate potential issues and understand your rights as a passenger.
To track train delays in real time, several apps and websites can be used. These tools offer features such as real-time alerts, timetable updates and delay forecasts.
| App/Website | Features | Availability |
|---|---|---|
| SNCF App | Real-time tracking, delay alerts, journey planning | iOS, Android |
| Trainline | Delay alerts, booking, real-time tracking | iOS, Android, Web |
| Google Maps | Train timetables, delay forecasts, route planning | iOS, Android, Web |
To minimise the impact of train delays, it is crucial to prepare your journey carefully and anticipate potential issues. Here are some practical tips:
In the event of a delay, it is important to know your rights and the options available for obtaining compensation. Here is an overview of the procedures for obtaining refunds or compensation in the event of a delay:
| Length of delay | Compensation |
|---|---|
| 30 to 59 minutes | 25% of the ticket price |
| 60 to 119 minutes | 50% of the ticket price |
| 120 minutes and over | 100% of the ticket price |
To request compensation, you must contact SNCF customer service and provide the necessary information, such as your ticket and proof of the delay.