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TER train delay

Get a refund and stay informed about traffic

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TER

🚨 Need information about TER train delays?

We have gathered all the information you need about TER train delays.

Here you will find the conditions in the event of a delay, the steps to follow to obtain compensation, as well as tips to minimise inconvenience and ensure an enjoyable journey for all passengers.

Our aim is to make your travel experience with TER trains as comfortable and enjoyable as possible, even in the event of a delay.

Before buying a TER train ticket, it is essential to know how to book a TER ticket and to check the TER train ticket prices.

If you still have questions before setting off on your TER train journey, we've certainly got the answers:

Train delays can disrupt your travel plans and cause major inconvenience. It is essential to know how to track delays in real time, anticipate potential issues and understand your rights as a passenger.

Real-Time Delay Tracking

To track train delays in real time, several apps and websites can be used. These tools offer features such as real-time alerts, timetable updates and delay forecasts.

App/WebsiteFeaturesAvailability
SNCF AppReal-time tracking, delay alerts, journey planningiOS, Android
TrainlineDelay alerts, booking, real-time trackingiOS, Android, Web
Google MapsTrain timetables, delay forecasts, route planningiOS, Android, Web

Preparation and Anticipation

To minimise the impact of train delays, it is crucial to prepare your journey carefully and anticipate potential issues. Here are some practical tips:

  • Regularly check train timetables before you leave.
  • Use tracking apps to receive real-time alerts.
  • Always have a plan B, such as an alternative mode of transport or enough time margin for your connections.

Managing Delays

In the event of a delay, it is important to know your rights and the options available for obtaining compensation. Here is an overview of the procedures for obtaining refunds or compensation in the event of a delay:

Length of delayCompensation
30 to 59 minutes25% of the ticket price
60 to 119 minutes50% of the ticket price
120 minutes and over100% of the ticket price

To request compensation, you must contact SNCF customer service and provide the necessary information, such as your ticket and proof of the delay.