TER refund and cancellation policy
How can you get a 100% refund and under what conditions?
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TER
🚨 Need information about TER ticket refunds and cancellations?
We have gathered all the information you need about TER ticket refunds and cancellations.
Here you will find the refund and cancellation conditions, the steps to follow to make a request, as well as tips to ensure a smooth and quick process.
Our aim is to make your travel experience with TER trains as comfortable and enjoyable as possible, even in the event of a refund or cancellation.
Before buying a TER train ticket, it is essential to know how to book a TER ticket and to check the TER train ticket prices.
If you still have questions before setting off on your TER train journey, we've certainly got the answers:
- Want to travel with your pet?
Visit the page to find out everything about the conditions for taking pets on TER trains. - How do children travel on TER trains?
Find out the conditions for minors travelling on TER. - Want to travel with your bike on TER?
Visit the page to find out everything about the conditions for bikes on TER trains. - A delayed TER train?
See the page on TER train delays and refunds. - Not sure what luggage to bring on a TER train?
Here's the full TER luggage policy. - Looking to get Wifi on TER trains?
Here's all the information about TER Wifi access. - Not sure where to find TER train timetables?
Here are the TER timetables.
TER (Transport Express RĂ©gional) journeys are often a practical and economical option for travelling between towns and regions.
However, sometimes the unexpected happens and you may need to cancel or request a refund for your TER ticket.
1. General conditions
TER ticket refund and cancellation policies may vary depending on the type of ticket purchased and the specific conditions mentioned at the time of purchase.
| Ticket type | Cancellation Conditions | Refund Conditions |
|---|---|---|
| Refundable tickets | Cancellable free of charge or for a small fee, often up to the day before departure | Refundable subject to conditions |
| Non-refundable tickets | Not cancellable except in special cases (strike, train cancellation by SNCF) | Not refundable except in exceptional cases |
| Flexible tickets | Cancellable up to a few hours before departure free of charge | Refundable free of charge |
2. Cancellation procedures
TER tickets can be cancelled in different ways, depending on your preferences and the type of ticket.
Cancelling online
To cancel a ticket online:
- Log in to your SNCF account on the website or app.
- Go to the "My orders" or "My tickets" section.
- Select the ticket to cancel and follow the instructions to complete the cancellation.
Cancelling at the station
To cancel a ticket at the station:
- Go to the nearest station.
- Show your ticket to an agent at the counter.
- Ask for the ticket to be cancelled and follow the instructions given by the agent.
Cancelling by phone
To cancel a ticket by phone:
- Contact TER customer service at the number shown on your ticket or on the SNCF website.
- Provide the necessary information (ticket number, name, etc.) and request the cancellation.
3. TER refund procedures
TER ticket refunds can also be requested through several channels depending on your situation and preferences.
Refund online
After cancelling your ticket online, you can request a refund from the same interface. Follow the steps to fill in the refund request form.
Refund at a TER station
After cancelling at the station, request a refund directly at the counter. An agent will process your request and inform you of the refund timeframes.
Refund by phone
Contact TER customer service after cancelling. Provide the necessary information so the agent can process your refund request.
4. Fees and Timeframes
Refund fees and timeframes may vary depending on the ticket conditions and the cancellation method used.
| Ticket Type | Cancellation Fees | Refund Timeframes |
|---|---|---|
| Refundable tickets | Free of charge or a small fee (5-10% of the ticket price) | 3 to 7 working days for online requests, up to 10 days at the station |
| Non-refundable tickets | Not applicable except in exceptional cases | Not applicable except in exceptional cases |
| Flexible tickets | Free of charge | 3 to 7 working days for online requests, up to 10 days at the station |
5. Frequently Asked Questions (FAQ)
Can I cancel a TER ticket on the day of travel?
Yes, but conditions vary depending on the type of ticket. Flexible tickets often allow cancellation up to a few hours before departure.
What should I do if my TER ticket is non-refundable?
You can check whether any exceptions apply (train cancellation, strike, etc.) or consider changing the ticket if that option is available.
How long does a TER ticket refund take?
On average, refunds take between 3 and 7 working days for online requests, and up to 10 days for refunds at the station.
Is it possible to change a TER ticket after purchase?
Yes, some tickets allow changes, usually for a fee. Check the specific conditions of your ticket.
What are the contact numbers for TER customer service?
Contact numbers are available on your ticket or on the SNCF website. You can also find contact information specific to your region.