Delayed train: refund, conditions and procedures

🚨 Need information about train delays?

We've gathered all the information you need about train delays.

You'll find the conditions for compensation in the event of a delay, the steps to take to manage your journey, as well as tips to limit inconvenience and travel in the best conditions, even in the event of the unexpected.

Our goal is to make your train travel experience as smooth and enjoyable as possible, whatever the circumstances.

Before buying a train ticket, it's essential to know how to book a train ticket, to know the train timetables, the price of train tickets, as well as the departure and arrival railway stations.

If you still have questions before setting off on your train journey, we certainly have the answers:

• Not sure what luggage to bring on the train?
  Here's the full train luggage policy.
• What train ticket refunds are you entitled to?
  Check out the train ticket refund page.
• Need to cancel your train ticket?
  Check out the page on train ticket cancellations.
• Want to pay less for your train tickets?
  Discover train loyalty programmes and subscriptions.
• How does travelling with children on trains work?
  Check the fares and conditions on our dedicated page for children's train tickets.
• Do you have a bike?
  Visit the page to find out everything about the conditions for transporting bikes on trains.
• Want to travel with your pet?
  Visit the page to find out everything about the conditions for transporting pets on trains.

Train delays can cause a lot of frustration for travellers. Whether it's a daily journey, a holiday or an important event, a delay can disrupt your plans. Fortunately, solutions exist to get you a refund or find an alternative.