Eurostar train cancelled, what to do?

You wanted to travel between France, England and/or Belgium aboard an Eurostar train but your train was cancelled? We are truly sorry about this cancellation of your Eurostar train... But we can help you find a solution! Discover how below.

Indeed, if and only if, the cancelled Eurostar train is due to the company, you can simply request to be reimbursed for the price of your Eurostar ticket. If it is a Eurostar round-trip ticket, you can also request full reimbursement of your Eurostar round-trip train journey.

Your second solution in case of an Eurostar train cancellation lies in your ability to exchange your Eurostar train ticket. Indeed, it will be possible for you to make a free exchange while keeping of course the same departure and arrival stations, as well as the class in which you were to travel.

Whatever option you decide to take regarding your cancelled journey and your Eurostar ticket, we invite you to contact our customer service directly and/or go directly to this page on the Eurostar website.