My train was delayed, how can I get a refund?

Yes indeed! As users, we can encounter many problems with our train. If it's not a cancellation, it's a delay. This is quite unfortunate when our journey is timed down to the second, when we have a business appointment or even worse: a connection booked at Tictactrip thanks to our amazing combined journeys.

Don't panic, once again customer service is there to help you obtain a refund.

Please note that we are subject to the refund policies of our partner train companies. You therefore cannot claim a refund if it is not listed in the conditions of the transport operators below.

An SNCF delay? A classic you would say… But in terms of refunds you may or may not be able to obtain advantageous refunds depending on the type of train.

For the delay of these transports, SNCF offers you the G30 Guarantee. This allows you to benefit from a refund in the form of a digital shopping voucher from 30 minutes of delay and a bank transfer from one hour onwards.
You have 90 days to make your request from the departure date. That's good news!

The conditions are as follows:

• between 30 min and 2 hours of delay: 25% of the ticket price,

• between 2 and 3 hours of delay: 50% of the ticket price

• beyond 3 hours of delay: 75% of the ticket price

The request must be made online by filling out this form, with your travel reference number consisting of 6 letters and your surname.

Please note that for 100% Intercités, the G30 guarantee applies from 1 hour of delay.

Contact our customer service who will handle the procedures for you. However, you will need to be patient. Indeed, the processing time for requests is very long. Of course, we will keep you informed of the progress of your case.

For Eurostar trains, you are entitled to a voucher called e-voucher to be used for a future journey.
Its amount varies depending on the extent of the delay. From 60 minutes of delay, the compensation is 25% of the ticket price. Between 2 and 3 hours, this rises to 50% of the ticket price, then 75% if the delay is over 3 hours.
You can claim your compensation by going to this page

Since the merger with Eurostar, Eurostar's compensation scale applies in case of delay, from 60 minutes onwards. You have a choice between an e-voucher (shopping voucher) or money refund:

• As e-voucher: 30% of the price of the journey concerned for a delay of 60 to 119 min, 60% from 120 to 179 min, 75% from 180 min.

• As cash: 25% for a delay of 60 to 119 min, 50% from 120 min onwards.

Wait 24 hours after your journey, then fill out the Eurostar compensation form within 3 months. The shopping voucher is valid for 12 months for a booking on eurostar.com.

The Deutsche Bahn train refund procedure is a bit more complicated… Just a bit, don't worry!
There is no online form to request a refund due to a delay. You will need to fill out a questionnaire to download or request directly at the station and then send it by mail.
For more information, feel free to follow this link

We hope we have helped you as best we can! What you need to remember is that for most companies these are forms to fill out. Otherwise, contact the customer service team who remain at your disposal for any assistance request. See you very soon!