I cancelled my ticket and haven't received my refund yet. Is that normal?

Recently, you received from our Tictactrip customer service a cancellation and refund of your trip. That's great news, we're happy we could help you!

However, the refund we processed has not yet arrived in your bank account? Don't worry, here are the different scenarios!

Know that from the moment one of our Tictactrip customer service advisors processes the refund of your trip, you must allow a maximum of 3 business days to receive your refund in your bank account.

So don't panic if your refund, processed on Friday, only arrives the following Wednesday!

But be careful though, another type of issue can occur. Check below to make sure this isn't your case.

For your Ouigo trip, reserved on Tictactrip, there is a slight subtlety not to miss to obtain your refund.

In fact, Tictactrip offers you the possibility to book your Ouigo TGV train by making the reservation on your behalf following your request. If you decide to cancel your trip directly with Ouigo without informing us, we will receive the refund from Ouigo on your behalf (in the name of Mr Robain).

So remember to inform us so we can transfer the funds to you quickly.

There, that was the only slightly contentious case. Unfortunately we cannot resolve this issue (our technical team is looking for a solution!).