I booked but didn't receive my ticket, what should I do?

After simply booking in 3 clicks on Tictactrip you are now faced with a problem… You have not received your ticket! Panicked, you wonder if you will be able to visit your great aunt in Ardèche or join your significant other on the Côte d'Azur.

In any case you need a quick solution to receive your ticket and thus be able to travel in the best possible conditions and without stress.
You're in the right section!

That's a good question! It can be unfortunate when everything doesn't go as planned, especially since on Tictactrip everything has been designed to make your life easier.
So you will discover the different reasons why you have not received your ticket.

Your ticket may not have been booked simply because your payment was refused by your bank. A message will then appear asking you to retry the payment.
If the problem persists, do not hesitate to contact your bank.

Indeed, this could be a limit issue, insufficient funds or you simply made a mistake when entering your banking information. You can also, if you have the option, try again with another bank card.

An error message can also appear on the confirmation page and you do not receive one or all of your reservation tickets. In this case, simply contact us by clicking the button click here to contact support. Our customer service team will get back to you as soon as possible.

This type of error is often due to a ticket retrieval problem between us and the carrier. Don't worry, it's very easy for us to retrieve them and send them to you upon request.

In the excitement and rush of your booking you type .com instead of fr. A common mistake but one that can be unfortunate. But we thought of everything! You can download your ticket directly from the confirmation page.
Certainly you won't receive it by email because it's not possible to change your reservation information but you can retrieve it directly and enjoy your trip with complete peace of mind.

Do not hesitate to check your junk mail or spam before contacting us. It turns out that in some cases you do not receive your ticket in your inbox. Always check before making a request to support for a missing ticket.
Likewise, if it is multiple tickets, they are attached to the same PDF document that you receive so make sure to look at the entire document in full.

Sometimes you think you have booked on Tictactrip but that's not the case… Which explains why we cannot help you. Indeed, we have no trace of bookings external to ours on our system. The simplest thing is to contact the customer service of the website in question.
To help you, know that if you book with Tictactrip, your booking number is a sequence of numbers and letters made up of 16 characters.

If you have booked an OUIGO ticket. It is possible that you do not receive it in your mailbox. In some cases this is quite normal: OUIGO tickets are sent 4 days before the departure of your train.
On the other hand, if your reservation was made less than 4 days before departure, do not hesitate to contact us via support so we can resend your ticket.

This situation is the least funny. Indeed, between the moment when you put your ticket in the cart and when you go to payment, the last seat has already been sold. This often happens during school holiday periods when there are more bookings and on last-minute reservations.
In this case, contact us via support and we will refund you the price of the ticket.

Do not hesitate to tell us about any problems that have not been mentioned above. We will be happy to answer you and guide you as best we can. We wish you an excellent trip!