Payment issues: how can I be sure I wasn't charged?

We know it very well, seeing that there has been an error in the payment of your train, bus or carpooling ticket reservation can be disturbing and scary. In such cases, we often wonder if it's not an online scam and if the payment was indeed debited from our bank account or if there was really an error... This is why we want to reassure you about your payment issues on the Tictactrip platform.

There can be several reasons for a payment problem and therefore an error on your reservation. This error will result in your reservation not being validated and you will therefore receive no tickets for your journey. What could these reasons be?

Here are the different possible payment error reasons:

• Your bank refused the online payment by bank card. This can be due to a reached ceiling limit on your bank account, lack of funds or other reasons. To remedy this, you will need to contact your bank or go to your mobile application.

• 3D Secure is not displayed because of your bank.

• The 3D Secure code is expired (too long delay).

• Your bank card details are incorrect (wrong security code, wrong expiration date...).

• And many other technical reasons...

Once again, it's very simple to find the reason for the error related to your reservation and fix it. To do this, you just need to click on the button "an error occurred, contact support". This will allow you to send us an assistance request and our transport customer service specialists will give you the answer as soon as possible with, of course, the assurance that you have not been charged on your bank account. To find out how to contact support, we invite you to discover our other dedicated FAQ: How to contact us.

Also, you will simply need to check your bank statements to verify that no transaction to us has been made. This is actually the best way to monitor this potential debit (although very unlikely).

You now have all the information you need to know what happened and whether you have reason to worry if your tickets have not arrived and if you have been charged for no reason. For any other questions, we invite you to discover our answers to your questions in our other FAQs or to contact us directly.