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Tictactrip support (FAQ)

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Having trouble searching for a route? Here's the simple and quick solution!

You have decided to go on vacation or a trip and you had the good idea of using the Tictactrip website to find the cheapest tickets on the market but there DISASTER, there is a problem with your route search?! Don't panic, here are the solutions for you!

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Potential sources of problems with your route search and their solutions

For every problem, there is necessarily a solution. Discover right away the different problems you may encounter that prevent you from performing your search and of course, their solutions!

Search delay issue

What do we mean by "time delay problem in your search"? Well, to answer quite simply, you just need to study the image above. The problem actually occurs when you have indeed performed a search and are now comparing the prices of offers. Except that these can fluctuate depending on the transport companies that change their prices... We then update these prices and this window appears on your screen. You just need to refresh your web page to find the updated prices. Some may then have changed a lot, or not at all. In any case, we apologize for this inconvenience... But at least, you will have no nasty surprises at the time of payment!

Your destination or departure city is not served

It is indeed possible that the departure city or arrival city that you have selected is not yet managed in the Tictactrip database. However, if it is present in our search engine, it will be soon! You will then just have to repeat your route search a little later.

Maintenance issue on the Tictactrip website

Like any good website or mobile application, the Tictactrip site is constantly evolving to serve you better. This is why we may sometimes perform updates on it. The site will then be unusable for a short period. This can be translated by a blank page, a page that doesn't load or even a search that loads indefinitely. Don't panic however, you just need to refresh the page a little later in your day and our site should work again! It should be noted that this type of "temporary outage" is very infrequent. We do everything to provide you with the best experience and the best possible service.

No partner transport company currently offers this route

Yes, unfortunately this situation can exist... Tictactrip was moreover founded for this purpose of opening up isolated territories. This is why we work and wish to integrate into our comparator, the maximum number of transport companies possible, so that you can tomorrow find all kinds of routes from home, even in an isolated place. However, we are still at the beginning of the Tictactrip adventure, we will soon come to you, that's a promise!

No results because your travel date is too far away

Indeed, be careful dear traveler, you will not be able to book your routes a year in advance or more. Why? Well quite simply because our partner transport companies have not yet planned or communicated, as such, the schedules and prices of these future routes. This is very certainly why our search engine finds no transport offers for your selected route. You will then have to wait a little while to find your tickets at the best prices. Also, you can always take a vacation a little closer to home, that's a nice option too!😄

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We hope we've resolved your problem regarding your route search. If none of our solutions proved effective, you can always contact us. We will be delighted to help you as soon as possible!

Tictactrip Team

Updated time: 10/04/2020.

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