Tictactrip support (FAQ)

You must be traveling very soon and for a reason that escapes you, you are not sure that your train is running?
Indeed, train strikes, lockdowns, curfews, or even simple failures of the railway network are many possibilities for disruptions in rail traffic and therefore cancellation of your train...
But don't worry! There are various solutions so that you know at all times if your train is running or if your train is cancelled!To get all information about your OuiGo train travel, we invite you to go directly HERE.
You will then only have to enter your Ouigo reservation number and your departure date.
All information concerning your trip status: in circulation and on time or train cancelled and train removed... will be available.
Finally, you can also find this type of information directly on the SNCF Assistant application.
You already have your TER ticket and are under the threat of your TER train being cancelled? Don't panic!
First of all, know that your TER tickets are valid all day long. This is already very good news because you won't lose money with this cancelled TER train...
To find out in real time the TER traffic in your region, go directly to the website that concerns you:
Alternatively, you can also find out by following the TER Twitter account for your region or directly on the SNCF Assistant - Traffic Info app!
For all of these train companies linked directly or indirectly to SNCF, the solutions are the same to find out if your train is running.
Indeed, to know the traffic of your TGV InOui, get information about a cancelled Eurostar train or a cancelled Intercités train, a cancelled Eurostar train (formerly Thalys) or to learn more about TGV Lyria traffic, you just need to:
go to this page.
Then enter your booking number (which you will find on your ticket) and your original departure date.
Alternatively, you can also use the journey search directly on Tictactrip or SNCF Connect. By searching for your journey, you will have the train status and its schedules.
Furthermore, you can find information about your train on the SNCF Assistant app.
Finally, the last solution, if you are a Twitter fan, is to follow the dedicated SNCF account and/or search for trends related to your journey.
Goodness, all trains are cancelled and you have an urgent need to travel... Fortunately, there are quality alternative solutions!
On your Tictactrip booking platform, you can easily compare and combine bus and carpooling offers to make up for train cancellations.
Discover our offers!
Tictactrip Team
Updated time: 16/07/2026.