Payment completed and tickets not received, why?

So a problem occurred in the sending of your tickets? Don't panic, your tickets are in our possession! Discover the different scenarios in case of tickets not received and the solutions to remedy it quickly!

Sometimes, an error occurs during your reservation. This error will then be indicated on the Tictactrip website page where you are (as shown in the image below). In this case, it is recommended to contact the Tictactrip customer service directly to remedy your problem. The error may come from one of our partners, or from your bank which refuses the reservation... In any case, contact us!

If you booked a Flixbus bus trip, you may unfortunately not receive your bus ticket...

Indeed, Flixbus is the only partner company of Tictactrip with which such a problem has already occurred even though it remains very rare! 😣

If you do not receive your Flixbus ticket, do not hesitate to contact Tictactrip support. We will be happy to recover your ticket and send it to you by email very quickly.

At Tictactrip, we have noticed that 5% of the time, emails end up in spam. So remember to check that your transport ticket is not in your "Undesirable" or Spam mail box.

Sometimes, the email address you entered when placing your order for receipt of your tickets is incorrect. In this case, if you have any doubt, do not hesitate to contact our customer support by adding all possible information concerning your journey. This way, we will be able to handle your request as quickly as possible. It will be a time saver for you as well as for us! Thank you.