My SNCF train was cancelled, what should I do?

Like all means of transport, certain disruptions, sometimes external, can impact your train. For economic or health reasons, some companies directly cancel planned trains. To anticipate as much as possible, you have the ability to check rail traffic directly.

SNCF provides you with an online assistant on SNCF Connect. This virtual agent will guide and assist you through your process.

To do this, you will indicate the subject of your request, here a cancelled train. Then, you will need to enter the departure date as well as the purchase channel (agency, telephone, website, etc.).

If you have an SNCF account, have your login credentials ready. Otherwise, you will need to create an account to continue your request. Once logged in, you can then enter the necessary information and complete your complaint.

If you encounter a problem with your TER bus or train, you will need to go to your TER website. Be careful, complaint procedures are different depending on the region of your TER.

For more information, we invite you to visit the SNCF website directly by clicking here" <="" a="">

In case of cancellation by Ouigo, you will receive an email indicating the cancellation of your trip. You will then need to log in to Ouigo.fr with your login credentials, that is to say your email address and your booking number.

The company exceptionally allows either a free exchange for a new trip or a refund in the form of a reloadable voucher. It will be up to you to choose what suits you best.

If you have booked directly on our platform, we will take care of all the procedures. Of course, we will need your help.

You will need to submit a request via support by adding all necessary information:

• Tictactrip booking number

• Company cancellation email

• Your tickets

Once you have followed the entire process, you will need to be patient. Don't worry, we take care of all the procedures directly with SNCF. When we receive all the necessary documents, a file is created and submitted to the SNCF company.

Processing times are relatively long, so don't panic if you don't get a response from us. A response will be automatically sent to you when we receive feedback.

Before refunding, SNCF must first analyze the file and authorize the refund. If the file is eligible, you will receive a full refund of the amount paid.

Please note that in some cases, if the company offered you a substitute transport and you declined this option, you will not be able to claim a refund.

Similarly, SNCF may refuse the refund in case of maintenance work, delays or bad weather according to their conditions. Remember that we are subject to their refund policies and we cannot refund you if it has not been validated beforehand.

We will always be there to assist you with your procedures. Our customer service remains available to help you.