Ouigo Spain, Ouigo trains for Spain

A train journey should always be a pleasant, smooth experience accessible to everyone, don't you think? At Ouigo Spain, this commitment is very real: the company makes it a point of honour to welcome every traveller in the best conditions, including people with disabilities or reduced mobility.

Imagine boarding in a wheelchair without any difficulty, thanks to convenient access ramps at the station, and finding a dedicated space on board, designed for your comfort. This isn't a luxury, it's the norm at Ouigo Spain. Staff assistance also guarantees a stress-free experience, from the platform to your seat.

For visually impaired travellers, clear audio announcements accompany the journey, like a trusted guide indicating every stage of the trip. And if you're travelling with a guide dog, know that it is welcome on board at no extra charge.

For deaf or hard-of-hearing passengers, information is relayed visually via clearly visible screens in the carriages. Timetables, upcoming stations, safety instructions... everything is designed so you're always informed, at every moment.

And if you have a mental or cognitive disability, the Ouigo team is trained and aware, ready to assist you with patience and attention, so your journey remains pleasant, reassuring and hassle-free.

Of course, to guarantee optimal assistance, it's always advisable to mention your specific needs when booking. That way, everything can be anticipated, and all you have to do is enjoy the ride.

At Ouigo Spain, travelling is for everyone. No exceptions.

Boarding a Ouigo Spain train is like opening a great adventure book, each bend in the track bringing its share of enchanting landscapes and stories to tell. But before setting off on this poetic journey, it's essential to understand Ouigo Spain's baggage policy, so you can travel with total peace of mind.

Indeed, every Ouigo Spain ticket includes the right to one handbag and one cabin bag. The handbag must not exceed 36x27x15 cm, a perfect size for your favourite book, tablet or headphones. As for the cabin bag, its dimensions must not exceed 55x35x25 cm, enough space to carry clothes for a few days away.

Now, if you're like me and tend to bring your whole house with you when travelling, Ouigo Spain offers the option to add extra baggage to your ticket for a small fee. Each additional bag, not exceeding 55x35x25 cm, is charged at €5 at the time of booking. Isn't that great news for those of us who struggle to travel light?

Ouigo Spain's baggage policy is even more flexible when it comes to special items. Are you a musician wanting to bring your precious oversized instrument? Or perhaps a winter sports enthusiast ready to hit the slopes with your skis or snowboard? You'll be pleased to know that Ouigo Spain allows the transport of these items provided their combined dimensions (width + length + depth) do not exceed 2 metres and they do not weigh more than 30 kg.

However, it's important to note that these special items will be considered as extra baggage and will therefore incur a €5 fee. Either way, it's a small price to pay for the peace of mind of travelling with your valuables or sports equipment.

Ultimately, Ouigo Spain's baggage policy strikes the right balance between flexibility and clarity. It lets travellers set off with a light mind, while ensuring everyone a comfortable, well-organised journey. All you need to do now is pack your suitcase, slip the essentials into your cabin bag, and let the journey carry you along. The train is waiting, the adventure can begin.

Like a well-choreographed dance on a tightrope, Ouigo Spain's cancellation policy offers a certain flexibility, provided you know how to keep your balance. Yes, you can cancel your ticket, but you need to act in time: cancellation must be made at least 48 hours before the train's scheduled departure. This gives you a little leeway to adjust your plans without turning everything upside down.

That said, don't expect to be able to change your mind at the last minute for free. Cancellation isn't free. A flat fee will be charged for each cancelled ticket. It's a bit like ordering a dish at a restaurant: if you change your mind, the bill may still be waiting for you.

There are, however, a few exceptions. In cases of force majeure — an unforeseeable situation that would make the journey impossible — Ouigo Spain can show flexibility. Imagine a sudden storm sweeping across the peninsula: in such cases, the company will be understanding and adapt its policy.

And if you're wondering what happens to your money after a cancellation, don't worry. Once your ticket has been cancelled according to the rules, you can request a refund. This will be issued as a voucher, equivalent to the price of your ticket minus the cancellation fee. It's a bit like being offered credit to use on your next getaway.

The time to receive this voucher can vary, but generally count on about 14 days. Like a parcel in transit, it takes a little patience before it arrives safely. A reasonable wait for a second chance to discover Spain by rail.

In short, Ouigo Spain's cancellation policy gives you a certain amount of flexibility, but also requires a careful read of the terms. Before changing your plans, take the time to inform yourself properly. It's always better to plan ahead to travel with peace of mind.

Planning an adventure with your faithful four-legged companion? Good news: Ouigo Spain trains open their doors to you and your pet. Yes, they too deserve to travel comfortably at high speed!

Like any passenger, your pet needs a ticket to board. The fare is around €30 — a small investment to let your furry friend enjoy a lovely getaway by your side. And for the journey to go as smoothly as possible, they'll need to travel in a suitable carrier or crate, a bit like their own private cabin. Comfort guaranteed.

The maximum dimensions allowed for the carrier are 45 x 30 x 25 cm. This ensures your pet's comfort, as well as that of other travellers. If your companion is large, they'll need to wear a muzzle during the journey. This isn't a punishment, just a precaution so everyone feels safe on board.

Wondering which animals are accepted on Ouigo Spain trains? The list is broader than you might think:

• Dogs, small or large, provided they are well-behaved and muzzled if necessary.
• Cats, carried in a crate or bag meeting the allowed dimensions.
• Birds, provided they are in a cage suitable for transport.
• Small animals such as hamsters, rabbits or guinea pigs, also caged.

Travelling with a pet is sharing a precious moment. Ouigo Spain lets you do so with complete peace of mind, provided you follow a few simple rules. So, ready to board with your favourite travel companion?

Travelling by train across Spain is already a lovely adventure. And with Ouigo, that adventure becomes even more accessible. But then a question arises: where can you book your Ouigo Spain tickets? Rest assured, several options are available, depending on your preferences and how you like to travel.

If you like direct contact, head to Spanish train stations. There you'll find ticket counters or automatic kiosks, ready to issue your ticket like a fresh spring in the middle of your journey. A simple, intuitive solution that lets you leave with a ticket in hand and a destination in mind. You can also turn to a local travel agency, where advisors can guide you through booking and organising your trip.

But if you prefer digital flexibility, then nothing could be simpler than booking your tickets on the official Ouigo Spain website. From home, at work, or on the go, it only takes a few clicks to plan your trip. It's like following a perfectly mapped route, with no detours or surprises, at any hour of the day or night.

And if you're looking to go further, explore several routes or combine different modes of transport, that's where Tictactrip comes in. Imagine a platform where you can compare train, bus and carpooling offers at a glance… and put together your own journey, like a puzzle perfectly suited to your wishes. Tictactrip is the tool that lets you build a tailor-made trip, with complete simplicity.

So, whether you prefer buying at the station, at an agency or online, you have all the keys in hand to book your Ouigo Spain ticket however you like. And if you feel like going off the beaten track, Tictactrip is there to broaden your horizons. Ready to create your ideal itinerary and hop aboard?

If you love travelling often, Ouigo Spain has thought of you. Through a simple, accessible loyalty programme, the company rewards your regularity with well-deserved perks. Whether you're a weekend traveller or a regular explorer of the high-speed lines, you can join for free and start earning points from your very first trip. Every ticket becomes a small seed planted, which, over time, will bring you discounts, or even free trips. A nice reward system, with no complicated conditions.

Signing up takes just a few clicks on the Ouigo Spain website. Then all you have to do is keep travelling, again and again, and watch your points counter climb. It's a bit like turning the kilometres you've covered into little personal victories. The cost of joining this programme? Nothing but your loyalty. And that's priceless.

And speaking of savings, let's cover a topic that often crosses travellers' minds: the famous promo codes. Who hasn't dreamed of a little boost to bring down the price of their ticket? That's the cherry on top, isn't it?

For now, Ouigo Spain doesn't offer an active promotional code. But don't worry. The company regularly runs flash sales and special offers, with very attractive, sometimes even unbeatable prices. Just keep an eye out, sign up for alerts, and above all, remember your loyalty programme to maximise your savings.

In short, even without an immediate promo code, Ouigo Spain remains an excellent choice for travelling across the country: affordable fares, a modern experience and a loyalty programme that rewards your journeys. Plenty to look forward to for your next trip… with a few extra points in your pocket.

Travelling across Spain aboard a Ouigo train is a bit like savouring a well-stocked paella: every ingredient has its place, every option its own charm. And to suit everyone's preferences, Ouigo Spain offers different ticket types, designed to fit every kind of traveller.

For those who like to keep a physical record of their adventure, the paper ticket remains a reassuring option. It's that little piece of card you slip into a pocket or notebook, like a bookmark of a lovely memory in the making. It's booked online and can be collected at a station kiosk. Just be careful not to lose it along the way.

For those who value practicality, the e-ticket is the ideal solution. With just a few clicks, it lands directly in your inbox or mobile app. Always within reach, it saves you queues and forgetfulness. A discreet but remarkably efficient companion.

And beyond the format, there's the travel experience itself. Like a walk by the sea or a meal on a terrace, each ticket class offers its own level of comfort.

The Standard class is perfect for those who want to keep it simple. A light fare, well-thought-out comfort, and a pleasant journey without frills. The perfect balance between accessibility and efficiency.

The Standard XL class offers a bit more room to breathe. A wider seat, more legroom, and the option to choose your seat in advance. It's a moment of comfort, like a well-chosen glass of wine after a busy day.

And for those who like to turn every trip into an exceptional moment, there's the Premium class. Here, everything is designed for pleasure: a spacious seat, a power socket within reach, Wi-Fi included, and even at-seat service. A touch of luxury that makes the journey as enjoyable as the destination.

In short, choosing your Ouigo Spain ticket is like choosing à la carte at a good restaurant. Everyone finds what suits them, depending on their wishes, budget, or simply the mood of the day.

Like a summer breeze crossing the Andalusian plains, travelling with Ouigo Spain has a lightness and reassurance all its own. But if you're planning a trip for an unaccompanied child or teenager, there are a few important rules to know before boarding.

First things first: children under 14 cannot travel alone on Ouigo Spain trains. Imagine a small child lost in the bustle of a station or the hushed calm of a carriage... Not the ideal setting for a solo adventure. To ensure their safety, an accompanying adult is therefore required up to that age.

On the other hand, from the age of 14, teenagers are allowed to travel alone. Of course, they must carry a valid ID document: passport, ID card or residence permit. It's a bit like their pass to independence and freely discovering the country.

It's also worth knowing that Ouigo Spain does not offer a specific escort service for minors. No staff supervision or dedicated support is provided. The young traveller must therefore be able to find their way, follow instructions and manage their journey independently.

If your child has to travel alone, take the time to prepare them well. Show them how to read a ticket, find the train number, locate their seat, and manage a connection. A bit like a mission to complete, step by step, with the pride of successfully completing their very first solo trip.

In short, children under 14 must always be accompanied, but from age 14, a wonderful train adventure can begin for younger travellers... provided they are well prepared and equipped. And with Ouigo Spain, independence has never been so accessible.