Iryo premium high-speed train in Spain

Good news for travelers 🚄✈️ ! The rail company Iryo is partnering with Air Europa for a collaboration that will revolutionize your travels. From September, it will be possible to travel more simply with a single ticket combining train and plane. No more juggling multiple bookings or fearing missed connections: this single ticket offers you smoothness and guarantees throughout your journey. Specifically, Iryo lets you reach Madrid from 11 Spanish cities (including Barcelona, Valencia and Seville), then board with Air Europa to 33 destinations in Europe and 21 cities in the Americas. An impressive network that places Madrid at the heart of multimodal travel. And this is just the beginning: from 2025, Iryo trains should arrive directly at Adolfo Suárez Madrid-Barajas airport, making the connection even more convenient. Beyond simplicity, this alliance is part of a sustainable approach 🌍. By choosing the train for your domestic journeys before flying, you help reduce your carbon footprint while enjoying Air Europa's global connectivity. Traveling thus becomes simpler, faster and more responsible. So, ready to board this new era of mobility?

Iryo train tickets

Every journey starts with a ticket. At Iryo, there are two main formats to suit everyone's habits and preferences: the traditional paper ticket and the digital e-ticket.

The paper ticket evokes the charm of travel of days gone by. Available directly at station counters or from authorized agencies, it retains that tangible, classic feel still appreciated by many travelers. Just remember to validate it before boarding, to officially confirm your journey.

The e-ticket, meanwhile, embodies modernity and convenience. Bookable online, it can be downloaded to your smartphone or printed. No more risk of losing it: it's always within reach in your digital space, ready to be scanned when you board.

Iryo travel classes

Iryo offers several ticket classes, so every traveler can find the perfect balance between budget, comfort and services:

• Inicial: the most economical option, ideal for traveling comfortably at an affordable price.
• Singular: a perfect compromise between comfort and flexibility, with more space and options.
• Singular Only YOU: designed for business travelers, with more privacy and tailored services.
• Infinita Bistró: the ultimate premium experience, with spacious seats, meals included and personalized services.

Whether you're traveling alone, with family or with friends, there's an Iryo ticket to suit your needs. The class you choose directly affects your comfort, your options for changes or refunds, and the services you enjoy on board.

In short: paper or digital, economical or premium, the ticket you choose is the first step in a smooth and pleasant rail experience. With Iryo, every detail is designed to make travel as simple as it is memorable.

Traveling by train is often seen as a poetic experience, with landscapes unfolding like living paintings. But for people with disabilities, this magic can sometimes be overshadowed by practical constraints. Aware of these challenges, the Iryo company has put in place specific measures so that every traveler, regardless of mobility or disability, can fully enjoy their journey.

For people with reduced mobility, all Iryo trains have ramps adapted for wheelchairs as well as reserved seats located near the doors to make boarding and alighting easier. Comfort and convenience are considered right from boarding.

For visually impaired travelers, Iryo offers clear audio announcements at every stop and braille indications to locate carriages and seats. This way, everyone can find their way independently.

Deaf or hard-of-hearing passengers benefit from an SMS assistance service, allowing them to receive all travel-related information in real time. In addition, information screens installed in each carriage display the announcements usually made by the train manager.

Iryo has also thought of people with cognitive or mental disabilities. Onboard staff are trained to provide personalized assistance: help getting to your seat, simplified explanations of the journey... small gestures that make travel more reassuring.

All these services are free, but must be booked in advance, either online when purchasing your ticket or directly at the counter. This advance notice allows the team to arrange suitable assistance.

At Iryo, every traveler matters. Whether you use a wheelchair, are visually or hearing impaired, or simply need special assistance, everything is done to make your journey a pleasant experience. Because a journey is like a symphony: every note, every presence adds to its beauty. With Iryo, you can travel without worry, with confidence and the certainty of being welcomed with care.

Iryo loyalty program: rewards with every trip

With Iryo, every journey becomes more than a simple trip: it turns into an opportunity to earn rewards. The loyalty program lets regular travelers earn points with every ticket purchased, giving access to exclusive rewards and services.

Joining the program is free and available as soon as you buy your first ticket. The more you travel, the more points you earn, and the more you enjoy benefits such as discounts, priority services or special offers reserved for members.

In short, it's a simple way to make your trips even more worthwhile, while enjoying an enhanced travel experience.

Iryo promo codes: travel at a reduced price

In addition to the loyalty program, Iryo regularly offers promo codes that provide discounts on your train tickets. These promotional offers are ideal for traveling at a lower cost while still enjoying the comfort and speed of Iryo trains.

These codes can be found through the company's official channels (website, newsletters, social media) or on specialized sites that list the best deals. They act as a key to more advantageous fares, perfect for savvy travelers.

In short, whether you use the loyalty program or a promo code, traveling with Iryo means combining speed, comfort and savings. A smart way to optimize your journeys while fully enjoying the rail experience.

Traveling alone on an Iryo train for children

A train journey can be a great adventure for a child, but also a source of worry for parents. That's why Iryo applies precise rules to guarantee the safety and comfort of minors traveling alone.

Children under 12: they cannot travel alone. They must be accompanied by a person at least 16 years old.

Children aged 12 to 15: they are allowed to travel alone provided a consent form signed by parents or guardians is attached to the ticket. For international journeys, the rule is stricter: the child must be accompanied by an adult at least 18 years old.

Teenagers aged 16 to 17: they can travel alone freely, without special authorization. This marks a step towards independence, similar to a first experience of traveling on their own.

Required documents

• International travel: a valid passport is required for all minors.
• Domestic travel: an official ID document may be requested.

Assistance service

For children aged 12 to 15, Iryo offers a dedicated assistance service. Staff take charge of the child at departure, ensure their safety and comfort during the journey, and then hand them over to the designated person on arrival. A reassuring option for both parents and children.

In short, Iryo does everything possible to ensure minors travel under safe conditions suited to their age. Each journey thus becomes a learning and independence experience, guided by clear rules and reliable assistance.

Baggage policy aboard Iryo trains

Packing your bags is an essential part of the journey. With Iryo, the baggage policy is simple and generous, allowing every passenger to travel comfortably without excessive constraints.

Each ticket includes 2 hand luggage items and 1 suitcase. Hand luggage must fit under the seat or in the overhead compartments, while the suitcase must not exceed the maximum dimensions of 75 x 53 x 30 cm. Enough to bring the essentials, whether for a short stay or a longer trip.

If you want to travel with extra baggage, this remains possible for an additional fee. A practical solution for those who need more space on their trips.

Special baggage with Iryo

Iryo also provides suitable solutions for your special equipment:

• Musical instruments: medium or large instruments (such as a guitar or a cello) are accepted on board, provided they can be properly stored in the designated spaces. They are counted as hand luggage.
• Sports equipment: skis, snowboards and similar equipment are allowed if carried in a protective cover, to ensure safety and cleanliness on board.

By following these simple rules, you ensure a smooth and pleasant journey for yourself and other passengers. With Iryo, traveling with your belongings, instruments or leisure equipment becomes easy and stress-free.

Iryo cancellation policy

A trip can sometimes hold surprises. That's why Iryo's cancellation policy was designed to offer travelers a degree of flexibility. The exact conditions depend on the type of ticket chosen, but as a general rule, you can cancel your ticket up to 24 hours before departure, with a refund that varies depending on the selected fare.

Some economy tickets do not offer refunds but allow you to change the time or date of your journey. More flexible fares, usually a bit more expensive, offer partial or full refunds.

1. Cancellation by the company

If your train is cancelled due to Iryo (notably within 48h before departure), you have two options:

• Option A: Iryo offers you an equivalent alternative means of transport.
• Option B: You can request a full refund of your ticket.

2. Journey interruption

If your journey is unexpectedly interrupted, Iryo arranges alternative transport. When the interruption exceeds one hour, the company also covers accommodation and meals for the affected travelers.

3. Delays

In case of a delay attributable to the company, the following compensation applies:

• Delay over 60 minutes: 50% refund of the ticket.
• Delay over 90 minutes: 100% refund of the ticket.
• Iryo may, in some cases, offer more favorable compensation.

Refunds may be issued as vouchers, but a cash refund is always possible upon request.

⚠️ For group travel or special tickets, specific conditions may apply. It is therefore advisable to check the conditions specific to your ticket at the time of booking.

Iryo refund policy

The amount refunded depends on the ticket class chosen and when you submit your cancellation request:

Inicial ticket (economy)

• Train change possible on the same day with 15% fee + fare difference (request must be made 24h in advance).
• Cancellation ≥ 7 days before departure: 80% refund.
• Cancellation < 7 days: 70% refund.
• No refund if the train has already departed.

Singular ticket

• Same-day train change: free.
• Day change: no extra fee (excluding fare difference), if requested at least 24h in advance.
• Cancellation ≥ 7 days before departure: 85% refund.
• Cancellation < 7 days: 75% refund.
• In case of a missed train: flat compensation of €30 if the request is made within 2h of departure.

Infinita Bistró ticket (premium)

• Same-day train change: free.
• Day change: no extra fee (excluding fare difference), if requested at least 24h in advance.
• Cancellation ≥ 7 days before departure: 95% refund.
• Cancellation < 7 days: 90% refund.

In short, the more premium the fare, the more advantageous the flexibility and refund conditions. Before booking, consider your need for flexibility to choose the option best suited to your journey.

Where and how to book your Iryo tickets

To travel by train with Iryo, several booking options are available depending on your preferences and habits. The goal: to make buying tickets as simple and convenient as possible.

1. At the station: you can buy your tickets directly at the counters or automatic kiosks available in major stations. This is an ideal solution if you want human contact or prefer to handle your purchase on site independently.

2. At a travel agency: partner agencies offer personalized assistance. They can not only book your Iryo tickets but also help you organize your entire trip. A convenient option if you like being guided in planning your travels.

3. Online: for greater simplicity, you can book your tickets directly from home. Platforms such as Tictactrip let you compare fares, schedules and services. You can even combine Iryo trains with other operators (bus, carpooling, regional trains) to create a custom itinerary. A flexible and quick solution to organize your trip in just a few clicks.

In short, whether you prefer booking at the station, trusting a travel agency, or the convenience of online platforms, you'll always find an option suited to booking your Iryo tickets. What matters most is choosing the solution that suits you, so you can travel with peace of mind.

Traveling with your pet aboard Iryo trains

Taking the train is already a wonderful adventure, but when it comes to traveling with your four-legged companion, the experience can seem more complicated. With Iryo, bringing your pet along remains simple and accessible, thanks to a clear and suitable policy.

A supplement of €15 to €30 is generally required, depending on the size of the animal. A small cost for the pleasure of sharing your journey with your loyal friend!

To ensure the comfort and safety of all passengers, certain rules must be respected: animals must be kept on a leash or carried in a suitable carrier. This avoids any inconvenience and ensures harmonious cohabitation on board.

Animals generally accepted

• Dogs (all breeds and sizes)
• Cats
• Rabbits
• Small rodents (hamsters, guinea pigs...)
• Caged birds

Other animals may be admitted upon specific request to the company. However, for obvious reasons of safety and comfort, reptiles, snakes and exotic animals are prohibited. No one wants to run into a python in a carriage!

By following these few rules, your journey with Iryo will remain a pleasant moment, both for you, your pet and all other travelers. Traveling with Iryo therefore guarantees you can enjoy the train with total peace of mind... without leaving your companion behind.