Intercités train refund policy

🚆 Want to know everything about Intercités ticket refunds?

We've gathered all the essential information: refund conditions, steps to follow and practical tips for getting a quick, fee-free refund whenever possible.

Before buying your ticket, remember to check the Intercités ticket prices and the associated fare conditions.

If you're planning a trip, these guides may also be useful to you:

• Travelling with a bike on Intercités
• Choosing your seat on board
• Travel conditions for children
• Travelling with a pet
• Baggage allowed on Intercités
• Delays and compensation
• Intercités Wifi access

Intercités ticket refund conditions

Refunds depend on the type of ticket and the circumstances:

• Train cancelled by SNCF (strike, technical issue, bad weather): full refund at no cost.
• Departure delay of over 1 hour: option to cancel the journey and get a 100% refund, including the return ticket in a return trip.
• Delay between 30 min and 1 hour: 25% compensation in the form of a voucher.
• Delay of 1 to 2 hours: refund of between 25% and 50% of the ticket price.
• Delay of more than 2 hours: up to 100% refund.
• Flexible/refundable tickets: cancellation possible at no cost, subject to fare conditions.
• Non-refundable tickets (e.g. Prem's, promo): no refund except in the event of cancellation or a significant train delay.

Refund request procedure

To request a refund for your Intercités ticket:

1. Log in to your account on SNCF Connect or via the mobile app.
2. Go to the "My orders" section and select the ticket in question.
3. Fill in the form with your details: ticket number, name, bank details.
4. Provide the necessary supporting documents: ticket (electronic or paper), proof of purchase, proof of delay/cancellation.
5. Submit the request online, at the station or by phone (36 35).

Refund timeframes and fees

Refunds are generally processed within 3 to 5 working days. In some cases (significant delays, specific cases), it can take up to 1 month.

Special cases

SNCF strike

All unused Intercités tickets are refunded in full, at no cost. The request can be made online, by phone or at the station.

Tickets bought via a third-party platform

If you bought your ticket on a platform such as Tictactrip, the request must be made via the site or app used at the time of purchase.

Promotional tickets

These are generally not refundable unless the train is cancelled or experiences a significant delay.

FAQ

How do I get a refund for an Intercités ticket?

Via SNCF Connect, at the station, by phone on 36 35, or on the platform where you originally bought it.

How long does it take to get a refund?

On average 3 to 5 working days, up to 1 month in some cases.

What documents do I need to provide?

Electronic or paper ticket, proof of purchase, proof of delay or cancellation if needed.

Are unused tickets refunded?

Yes, if they're refundable or if the train was cancelled by SNCF.

Are there any refund fees?

No, unless the ticket purchased is subject to specific fare conditions (e.g. non-refundable promos).