SNCF refund request at the station, how to do it?

We know better than anyone that getting your train ticket refunded and obtaining an SNCF refund at the station can be very difficult and very long... We are fully aware of this and this is why we want to help you as best as possible by giving you all the necessary information for the smooth progress of your cancellation request and/or refund at the SNCF station. Thus, you will have all the cards in hand to avoid common refund errors and especially, you will know from now on where to get reimbursed! Let's get to the information. (The image below comes from the SNCF Connect website).

At SNCF, certain tickets are directly refundable at the station by going to the SNCF counter. Here are the tickets that can be refunded directly by an SNCF agent at the SNCF counter.

Please note that there are two types of SNCF cash vouchers, check which one you have among these:

• The Station Cash Voucher. It is only refundable at station counters. Contact the SNCF counter clerk directly to be refunded. When this SNCF cash voucher was issued until 06/12/2010, it is valid indefinitely. For cash vouchers issued from 07/12/2010 onwards, they are only valid for two months from the date of issue.

• The Agency Cash Voucher. For this one, a refund can only be requested from the agency that issued the original ticket.

If you were not aware, it is entirely possible to book your train ticket using holiday vouchers. These SNCF tickets can only be booked at your railway station. To get a refund for a journey purchased in whole or in part with holiday vouchers, you must file a complaint online via this website: www.sncf.com/fr/service-client/reclamations. Once your request is processed, you will only need to finalize your SNCF after-sales service by going to your station ticket office.

As you might expect, a ticket purchased at the SNCF counter at the station is refundable at that same SNCF counter.

Physical TER tickets and cardboard TER tickets are refundable and exchangeable free of charge during a strike period. Otherwise, most tickets are not refundable, see below.

In most regions of France, TER tickets purchased online or on the app are not refundable. However, tickets purchased at the station are refundable at the SNCF counter with a 10% deduction. It is the regions that set the refund policy for TER tickets. To obtain the potential refund on these trains, you must contact ONLY the counter.

Yes, even today there are non-refundable SNCF tickets at the station! But for most tickets, don't worry, you will be able to get your SNCF refund! In fact, only Agency tickets are not directly refundable by SNCF! But what are SNCF Agency tickets?

In fact, these are simply SNCF train tickets that you purchased on a SNCF partner site such as Tictactrip for example! For accounting and customer service reasons, it is up to the agencies to process direct refunds of SNCF tickets that can be refunded. For example, if you booked an SNCF Intercités train on the Tictactrip website, you will need to request a refund from Tictactrip! Plus, our customer service will pamper you, contact us!