Head to Belgium with trains without Izy!

Not so "Easy" at Izy: the train company ceased operations in July 2022, after 6 years in business.

Launched by Thalys, this service allowed traveling between Paris and Brussels at low prices, with tickets from €10.

Note: the last Izy trains ran on July 10, 2022, but Thalys continues to run the link between Paris and Brussels with its regular offers.

Although the Izy service is no longer available, it is still possible to travel with your pets aboard Thalys trains. Thalys allows the transport of animals under specific conditions for the comfort of all passengers.

Small animals, such as dogs and cats, can travel free of charge provided they are transported in a carrier no larger than 55 x 30 x 30 cm.

For dogs and other animals that cannot fit in a carrier, a ticket at the "Animals" fare is required. This ensures a spot for your pet while respecting safety rules.

For everyone's comfort, your pet must remain calm and not bother other travelers or staff. It is recommended that it stay on your lap or be leashed and muzzled if necessary.

Guide dogs for the blind always travel free of charge, regardless of size, to make travel easier for visually impaired passengers.

Thalys is committed to respecting its travelers in the event of a disruption due to a strike.

In the event of a strike causing the cancellation or significant delay of your Thalys train (60 minutes or more), you can receive compensation in the form of an electronic voucher usable on your next Thalys journey.

To obtain this voucher or learn more about your rights in case of cancellation or delay, visit the dedicated page Thalys Compensation and Delays.

To find out your Thalys train schedule, simply check your online booking or visit the official Thalys website.

On booking platforms like Tictactrip, Thalys train schedules are already shown when selecting your route. The search engine compares options to offer you the best matches based on your departure and arrival preferences.

The "smart sort" section lets you find the optimal routes based on price and schedule factors, so you can select the best options for your trip.

To stay informed in real time about schedules and any changes, visit the Thalys website.

Please note that since the Izy service has ended, tickets for this route are no longer available. Thalys, however, continues to run the link between Paris and Brussels with competitive fares. For regular Thalys tickets, it's important to check the booking and cancellation conditions when purchasing.

Thalys offers attractive prices on the Paris-Brussels route, but refund conditions can vary depending on the ticket class. For example, the most affordable tickets may be non-refundable or subject to cancellation fees.

Unlike the former Izy service, some Thalys tickets allow changes or cancellations under certain conditions, offering more flexibility depending on the traveler's needs. For detailed information on change or cancellation options, it is recommended to check the specific conditions of each ticket type.

For more information regarding Thalys's transport conditions, you can find them on this page.

Thalys applies the health measures in force for France, Belgium, and the other countries served, to ensure a safe journey.

Thalys ensures that health and safety standards are respected to offer passengers a safe environment, including enhanced cleaning protocols and distancing measures where required.

For all health information regarding your journey with Thalys, check directly the health measures on the Thalys website.

Delays happen, and they're never pleasant for travelers.

So, what should you do if your Thalys train is delayed?

If your Paris-Brussels Thalys train is delayed by 30 to 60 minutes, you can receive compensation in the form of an electronic voucher worth 20% of your ticket price for a future Thalys journey.

For a delay of 60 to 120 minutes, Thalys offers compensation equal to 50% of the ticket price. For a delay of more than 120 minutes, compensation is 100% of the full value of your ticket.

These conditions apply to delays for reasons other than force majeure. For more details on the steps to follow and to request your compensation, visit the Thalys Compensation and Delays page.

With Thalys, everything happens online!

To book your Thalys ticket for a Paris-Brussels journey, visit the official website or use the Thalys app available on your smartphone.

There are no physical sales points for Thalys tickets, which makes the process fast and easy, with no queuing at the counter!

Izy Thalys no longer offers a loyalty program because this service ceased operations in July 2022. However, if you are a member of the "Thalys The Card" loyalty program, you can benefit from perks on your journeys with regular Thalys trains between Paris and Brussels.

The Izy service offered low-cost tickets between Paris and Brussels, which explained the lack of loyalty perks. Today, Thalys continues to serve this route with accessible tickets and numerous promotions, ideal for an economical trip to Brussels, while enjoying Thalys loyalty benefits.

The services available on board Thalys trains depend on the ticket class you have chosen.

On board Thalys trains, passengers generally enjoy free WiFi in all classes, a nice perk for staying connected throughout the journey.

For meals, a catering service is available in Premium Class, where snacks and drinks are served at your seat. Passengers in other classes can bring their own food, or buy snacks on board depending on availability.

Power outlets are present at every seat, allowing you to easily recharge your electronic devices during the trip.

For luggage, Thalys provides various storage spaces, including platforms for bulky luggage and overhead compartments, to ensure a comfortable journey for everyone.

With Thalys, you have a choice of different classes for your journey between Paris and Brussels, letting you select the level of comfort and price that suits you best:

• Standard Class: An excellent balance between comfort and price, ideal for travelers looking for an affordable option without sacrificing quality.
• Comfort Class: For a bit more comfort, this class offers more spacious seats and additional services, perfect for a pleasant journey.
• Premium Class: Thalys's top-of-the-range class, with even wider seats and premium service including meals served at your seat.

For families, Thalys also offers discounts for children. For example, children up to 12 years old benefit from reduced fares, making it an affordable option for traveling with the whole family.

Thalys thus lets you choose from several comfort and price options to tailor your journey to your needs, with quality service between Paris and Brussels.

How do you report a lost or found item?

If you have left something behind or lost an item on the train, you can contact the destination station:

• Brussels-Midi / Brussel-Zuid: +32 2 224 88 62
• For France: 3635#22 (+33 892 35 35 35 from abroad) Monday to Saturday from 8am to 8pm.

Thalys recommends arriving well before the train's departure for a stress-free boarding.

Boarding generally starts 30 minutes before the departure time and ends at the latest 10 minutes before the time shown on your ticket. Make sure you're on time to avoid any last-minute stress.

At the station, you may pass through security gates, and your luggage may be scanned for safety reasons. This can sometimes take a bit of time, so allow enough margin to get through these checks without rushing.

Don't forget to bring a valid ID, your train ticket, and any other document or accessory needed for your trip.

Do you have questions about your travel options between Paris and Brussels? Or would you like information about Thalys offers?

For any question or assistance, you can contact Thalys customer service by filling out this contact form.

Thalys customer service is committed to getting back to you as soon as possible.

It is possible to choose your seat on board Thalys trains for Paris-Brussels journeys or any other route, depending on the class selected. You can make this choice when purchasing your ticket.

Note that seat selection options may vary depending on the class in which you book. In Standard, Comfort, and Premium Class, you can choose your seat at the time of booking to ensure a comfortable journey suited to your preferences.

For the most accurate information, it is recommended to check the specific details when purchasing your Thalys ticket.

Although Izy no longer operates, some information regarding baggage specifics may apply to regular Thalys services for a pleasant journey between Paris and Brussels.

• Cabin luggage: On Thalys trains, passengers can bring one piece of cabin luggage, which must not exceed 32 kg, with maximum dimensions of 35 cm wide, 55 cm high, and 25 cm deep.
• Hand luggage: Travelers are also allowed to carry one piece of hand luggage, not exceeding 10 kg, with dimensions of 27 cm wide, 36 cm high, and 15 cm deep.

Important: Foldable strollers measuring less than 55 x 30 x 30 cm can be included as hand luggage, a practical option for family trips.

It is possible to add extra luggage for an additional cost, for items exceeding the two pieces of luggage included in the standard ticket.

Items such as musical instruments, ski equipment, or other bulky items can be carried as cabin luggage provided they respect the size and weight limits.

For extra luggage, Thalys offers a purchase option depending on when you book:

• €10 when booking online initially,
• €15 when adding it online later,
• €30 if purchased on the platform on the day of departure.

Note: Baggage rates and conditions may vary; it is recommended to check the available options at the time of booking to ensure a worry-free trip.

If you'd like to bring your bike on your Thalys train journey, you can transport it under certain conditions.

Your bike must be disassembled (front wheel removed) and placed in a cover no more than 2 meters long and 32 kg. This format allows the bike to be carried as checked luggage.

If the dimensions of your packaged bike are less than 135 x 85 x 30 cm, it can be considered cabin luggage, provided it does not exceed the allowed weight limits.

For more details or to check the bike transport policy, check Thalys's conditions when booking.

Thalys offers fares and services adapted for people with reduced mobility, ensuring a comfortable and accessible journey between Paris, Brussels, and other destinations served.

Specific spaces are set up to accommodate wheelchair users, with a dedicated spot in a designated carriage to facilitate access and comfort. The toilets are also adapted to offer better access for people with reduced mobility.

Companions of wheelchair passengers can benefit from a special fare called "Companion," upon presentation of proof of the need for assistance.

Assistance for boarding the train can be requested by informing Thalys when booking your ticket or by contacting the relevant station directly. To arrange this assistance, please call at least 48 hours before your trip:

• For Belgium: +32 (0)2 528 28 28
• For France: +33 (0)8 90 64 06 50

These services ensure that Thalys offers a suitable and comfortable journey for all passengers, including those requiring special assistance.

Currently, there is no specific loyalty program for discounted tickets on Thalys.

Journeys between Paris and Brussels are regularly offered at competitive fares, providing an economical option for your trips between these two capitals.

To stay informed about possible promotions, promo codes, or vouchers for your Thalys journeys, feel free to follow Thalys on their official Facebook and Twitter pages, where special offers are sometimes published.

Thalys offers fares and services adapted for people with reduced mobility, ensuring a comfortable and accessible journey between Paris, Brussels, and other destinations served.

Specific spaces are set up to accommodate wheelchair users, with a dedicated spot in a designated carriage to facilitate access and comfort. The toilets are also adapted to offer better access for people with reduced mobility.

Companions of wheelchair passengers can benefit from a special fare called "Companion," upon presentation of proof of the need for assistance.

Assistance for boarding the train can be requested by informing Thalys when booking your ticket or by contacting the relevant station directly. To arrange this assistance, please call at least 48 hours before your trip:

• For Belgium: +32 (0)2 528 28 28
• For France: +33 (0)8 90 64 06 50

These services ensure that Thalys offers a suitable and comfortable journey for all passengers, including those requiring special assistance.