Buy your train tickets in Italy with Italo Treno

Types of Italo Treno tickets

Travelling with Italo Treno means enjoying a flexible ticketing system designed to suit every kind of traveller: tight budgets, the need for flexibility, business trips or a taste for premium comfort. Here's a clear overview of the different options to help you plan your journey with peace of mind.

🎫 Available ticket formats

Italo offers two ticket formats:

• E-tickets: fully paperless, they can be purchased online or via the app and displayed directly on your smartphone. Ideal for avoiding queues.
• Paper tickets: available at ticket counters, partner agencies or the automatic machines found in stations.

💶 Fare categories

Every Italo ticket can be booked at one of three flexibility levels:

• Low Cost: the most economical option. Non-refundable and non-changeable — perfect for those with fixed travel dates.
• Economy: a good compromise. Changes are possible before departure, for an extra fee. The ticket generally remains non-refundable.
• Flex: the most flexible option. Changes or refundable cancellation up to 3 minutes before departure. Ideal for business travellers or uncertain schedules.

Each category lets you choose your seating class according to your preferences.

Italo Treno travel classes

Italo offers four classes, each suited to a different level of comfort. All include leather seats, free Wi-Fi, power sockets and reclining seatbacks with footrests.

• Smart: the economical option. Essential comfort, leather seats, Wi-Fi and sockets. Excellent value for money.
• Comfort: more legroom and wider seats. Ideal for a relaxing journey without upgrading to a higher class.
• Prima: the equivalent of business class. Even more comfortable seats, priority boarding, welcome drinks/snacks and at-seat service.
• Club Executive: Italo's premium experience. Extra-wide seats, full meal service, an ultra-quiet atmosphere and access to Italo Club lounges in certain stations.

Depending on the fare category chosen (Low Cost, Economy or Flex), you may also benefit from additional options such as Fast Track or lounge access for premium classes.

In short, choosing your Italo Treno ticket is a bit like choosing your favourite ice cream: between price, comfort and flexibility, you'll always find the option that perfectly suits your journey.

Cancelling and changing Italo Treno tickets: what you need to know

Unexpected events are part of travelling, and knowing how cancellations and refunds work with Italo Treno helps you avoid a lot of unpleasant surprises. Here are the rules applicable in 2025 depending on the type of ticket you choose.

🎟️ Low Cost and promotional tickets

Low Cost tickets and promotional offers are the most economical, but also the least flexible. They are:

• non-cancellable;
• non-refundable;
• non-changeable.

They suit travellers who are certain of their dates, but allow no changes.

🎟️ Economy tickets

Economy tickets offer a bit more freedom:

• Cancellation possible before departure, with cancellation fees equal to 40% of the ticket price.
• One change allowed at least 3 days before departure, for an additional fee.
• No full refund, except in the event of a major disruption.

🎟️ Flex tickets

For travellers who need maximum flexibility, Flex tickets are the best option. They allow:

• free cancellation or changes up to 3 minutes before departure;
• a full refund if cancellation is made within the deadline;
• unlimited changes before departure.

This is the ideal option for uncertain schedules or business travellers.

🎟️ Same-day return tickets

Special same-day return tickets are often good value, but:

• they are not cancellable;
• nor refundable.

Refund conditions at Italo Treno

The refund depends strictly on the type of ticket chosen:

• Flex: full refund if the cancellation is made within the deadline.
• Economy: partial refund possible (amount reduced by 40%).
• Low Cost / Promotional: no refund is possible.

In the event of a delay or cancellation attributable to the company (for example, a delay of more than 60 minutes), Italo may offer:

• a full or partial refund;
• the rescheduling of the journey;
• the option to return to the point of departure on the next available train.

How to cancel an Italo Treno ticket?

Cancellation is done directly from:

• your Italo personal account on the website or app;
• your Tictactrip traveller account if you booked through the platform.

Simply find your booking, then select the "Cancel" or "Change" option. The rules applied will depend automatically on the type of ticket.

In short, Italo Treno's cancellation and refund conditions are transparent but vary greatly depending on the fare chosen. It's therefore essential to select the ticket best suited to your flexibility needs before confirming your purchase.

Ultimately, Italo Treno places accessibility at the heart of its commitment. The company doesn't just offer speed, modernity and comfort: it also ensures that every traveller, including people with disabilities or reduced mobility, can enjoy a calm and well-suited journey. Dedicated wheelchair spaces, accessible toilets, priority seating, station assistance via RFI staff, inclusive signage and the "Pronto Italo" support line available every day from 7am to 11pm: everything is designed to guarantee a simple, dignified and pleasant journey. An approach that shows Italo Treno is not just a high-performing operator, but a company deeply attentive to people.

Luggage with Italo Treno: everything you need to know

Travelling with Italo Treno means enjoying a comfortable, stress-free journey — but it always starts with good luggage preparation. The company offers a simple, flexible policy designed to suit every traveller, with no hidden fees or last-minute surprises.

Each passenger can bring free of charge:

• Two hand luggage items with maximum dimensions of 55 × 35 × 25 cm.
• One larger bag up to 75 × 53 × 30 cm, depending on travel class (Smart, Comfort, Prima or Club Executive).

There is no strict weight limit: you simply need to be able to handle your suitcases on your own and store them properly in the available spaces.

For extra, very bulky or unusual luggage, a surcharge may apply. It's best to check the exact conditions directly with Italo before departure.

🧳 Storage spaces on board

Every Italo train has dedicated racks for bulky suitcases as well as spaces above or under the seats for small bags. External storage solutions are also available in some major cities through partners such as Radical Storage.

Transporting special luggage with Italo Treno

Whether you're a musician, an athlete or a globetrotter, Italo Treno also makes it easy to transport special luggage.

• Musical instruments: accepted on board if protected in a suitable case. Large instruments must fit within the space available in the dedicated areas.
• Skis and snowboards: allowed if stored in a cover. Ideal for reaching Italian ski resorts.
• Bulky items: accepted under specific conditions. It's best to check the allowed dimensions or any applicable fees beforehand.

In most cases, this equipment can be transported at no extra cost, as long as it is properly protected and stored in the appropriate spaces. However, to avoid any inconvenience, it's recommended to check the exact transport conditions for your route.

🔎 Practical tips for an even smoother trip

• Arrive a little early if you're travelling with bulky luggage.
• Clearly label your suitcases with a tag.
• Favour light luggage if you need to walk through Italy's often cobbled historic centres.

In short, Italo Treno's luggage policy is one of the most flexible and advantageous in Europe: you can travel light-heartedly, whether you're off for a city weekend, a cultural trip or a sporting adventure.

Where and how to book your Italo Treno tickets?

To prepare your train journey with complete peace of mind, Italo Treno offers several booking options suited to every type of traveller, whether you prefer human contact or the simplicity of digital tools.

🎟️ Booking at the station

Italo Treno tickets can be purchased directly at major Italian stations:

• At the ticket counters, with staff available to answer your questions and help you choose your route.
• At the automatic kiosks, accessible 7 days a week, letting you book your ticket quickly in a few simple steps.

This is a practical solution if you're already on site or prefer personalised assistance.

💻 Booking online (official website & app)

You can also buy your tickets directly on:

• the official Italo Treno website;
• the Italo mobile app (iOS / Android).

Online booking lets you choose:

• your destination, date and time;
• your preferred class (Smart, Comfort, Prima, Club Executive);
• your seat, subject to availability;
• your fare (Low Cost, Economy, Flex).

Italo tickets are generally available up to 6 months in advance, and changes/cancellations depend on the fare type chosen.

🌍 Booking on Tictactrip: compare, combine and save

For an even more flexible experience, you can book your Italo tickets via Tictactrip, a multimodal platform that lets you not only buy an Italo Treno ticket, but also:

• compare prices between several rail companies;
• combine an Italo journey with other trains, buses or carpooling;
• create a complete, optimised itinerary in just a few clicks;
• easily manage all your bookings from a single space;
• find the best options based on your budget or schedule.

This option is ideal if you're planning a multi-leg, international trip, or if you simply want to quickly compare the best transport alternatives.

Why book via Tictactrip?

• Exclusive train + bus + carpooling combinations
• Centralised search on a single site
• Instant price and duration comparison
• Quick, intuitive booking
• Available online and on the mobile app

Whether you choose the simplicity of digital booking or direct contact at the station, you have every solution to easily book an Italo Treno journey and prepare your trip under the best conditions.

Italo Più loyalty programme

For regular travellers, Italo Treno offers a particularly attractive benefit: the Italo Più loyalty programme. Completely free and simple to activate, all you need to do is sign up online to start earning points with every booking. An ideal way to travel more while spending less.

🎁 How does Italo Più work?

As soon as you sign up, you receive a welcome bonus of 500 points. After that, every euro spent on an Italo ticket or service earns you:

• 1 point per euro spent
• 2 points per euro for any flexible ticket (Flex fare)

Points can be converted into free tickets or attractive discounts. For example:

• A free ticket after 5 trips in Prima or Club Executive
• A free ticket after 7 trips in Smart or Comfort

🌟 Programme tiers

Italo Più includes several statuses, including the Privilege tier, accessible from 6,000 points. Privilege members enjoy exclusive benefits:

• Access to Italo Club lounges in certain stations
• Free upgrades subject to availability
• Fast Track access for quicker boarding
• Personalised promotions and offers

In addition, many Italo partners also let you earn extra points: American Express, Hertz, Booking.com, taxi platforms… Plenty of ways to boost your balance quickly.

Note: your points expire after 12 months of inactivity. So just one trip a year is enough to keep your balance active.

In short, Italo Più is a generous and accessible programme, perfect for saving money and enjoying premium services on your trips in Italy.

Italo Treno promo code

Italo Treno promo codes always grab attention — and for good reason, who doesn't love a discounted ticket? However, there is currently no permanent official promo code at Italo.

The good news: one-off promotions are regularly offered, particularly during seasonal events, company anniversaries or special offers visible directly on the Italo website. It's therefore advisable to check the company's news regularly.

In addition, Italo Più members sometimes receive exclusive offers, especially those who have reached Privilege status.

In short: even without a promo code, there's always a way to get a good price on your Italo Treno journeys – whether through current offers, fare flexibility or Italo Più rewards.

Travelling with a pet on board Italo Treno

Bringing your pet along on a trip should be simple and reassuring. With Italo Treno, it is possible: the company happily welcomes pets, provided a few essential rules are followed for the comfort and safety of all passengers.

🐾 Small animals (under 10 kg)

Small animals — dogs, cats, rabbits, birds — can travel free of charge on board Italo Treno, provided they are carried in a suitable carrier or bag. This must be kept at your feet or on your lap for the entire journey.

🐕 Dogs over 10 kg

Larger dogs are also accepted on board. They must:

• be kept on a leash;
• wear a muzzle for the entire journey;
• travel in the designated areas;
• pay a surcharge of around 50% of the standard ticket fare.

The price varies by route: for example, a ticket for a dog on a Milan → Rome journey generally costs around €30.

🧳 General conditions to respect

• The animal must be under the owner's supervision at all times.
• Larger animals cannot occupy a seat.
• Transporting animals must be done with respect for other passengers, particularly in case of allergies or limited space.

Animals accepted on board Italo Treno trains

Italo allows the following animals:

• Dogs of all sizes (small ones in a carrier bag, larger ones muzzled and on a leash)
• Cats (in a suitable bag or crate)
• Rabbits (in a carrier)
• Birds (in a secure cage)

Policies may change, particularly depending on national regulations or updates to the transport contract. It's therefore recommended to check the terms directly on the Italo website before departure.

Thanks to these simple, transparent rules, travelling with your four-legged companion becomes a pleasant and worry-free experience, whether you're heading off on a short city trip or a big adventure across Italy.

Travelling with children on board Italo Treno

For families and young travellers alike, Italo Treno has put simple, secure rules in place to guarantee a smooth journey for all minors. Here's what you need to know before booking.

👶 Children under 3

Toddlers under 3 travel free of charge on board Italo Treno, provided they sit on the lap of a responsible adult for the entire journey.

🧒 Children under 14

Children under 14 must always be accompanied by an adult to travel. Unaccompanied travel is not permitted for this age group, to ensure safety and assistance at all times.

🧑 Teenagers aged 14 to 17

Young people aged 14 to 17 may travel alone, but must present a signed parental travel authorisation from their parents or legal guardians. This document is essential for their journey to be accepted on board.

🛟 No dedicated escort service

Italo Treno does not offer a dedicated escort service for minors travelling alone. Parents are therefore advised to properly prepare their child by explaining the steps of the journey, any connecting stations, and the rules to follow on board.

👨‍👩‍👧 Special family offers

Italo offers several attractive deals for family travel, including:

• Italo Family: children under 14 travel free of charge when accompanied by an adult.
• Reduced fares for parents or accompanying adults on certain routes.

These offers are ideal for travelling at lower cost while enjoying a comfortable, secure journey.

In short, Italo Treno guarantees a safe, supervised journey suited to families, while also giving more independent teenagers the chance to travel alone within a clearly defined framework.