How to get a refund on your BlaBlaCar tickets

🚨 Need information about BlaBlaCar refunds?

Looking to get a refund for a BlaBlaCar ticket? You're in the right place.

We've gathered all the essential information: refund conditions, steps to follow, and practical tips so your request is handled simply and quickly.

At Tictactrip, we know the unexpected can happen. Our goal: to support you every step of the way so your experience stays smooth, even in the event of a cancellation.

Before buying a Blablacar carpooling ticket, it's essential to know how to book a carpool, find out about Blablacar carpooling prices and potentially how to contact Blablacar.

Still have questions before travelling by carpool with BlaBlaCar? We've probably got the answers you need

• Not sure what luggage to bring on a Blablacar carpool?
  Here's the full Blablacar luggage policy.
• Have a bike?
  Visit the page for everything you need to know about Blablacar's bike policy.
• How do children travel with Blablacar?
  Find out the conditions for minors travelling with Blablacar.
• Need to cancel your Blablacar?
  Check out the page on Blablacar cancellations.
• Want to travel with your pet?
  Visit the page for everything you need to know about Blablacar's pet policy.

BlaBlaCar is a very popular carpooling platform, but there may be times when you need to request a refund for various reasons.

Blablacar Refund Conditions

Blablacar offers refunds in several specific cases. Here are the main situations and their conditions:

Cancellation by the Driver: If the driver cancels the journey, the passenger is fully refunded.

Cancellation by the Passenger: The refund amount depends on when the cancellation is made.

Problem with the Journey: If the journey is cancelled for reasons beyond your control (e.g. vehicle breakdown), a refund can be requested.

How to Request a Refund

To request a refund on Blablacar, follow these steps:

Log in to Your Account

Go to the Blablacar website or app. Log in with your credentials.

Access Your Booking History

Go to the "My trips" or "Booking history" section.

Select the Journey to Refund

Choose the journey concerned and click "Request a refund".

Reason for the Request

Select the reason for your request from the list provided. Add any extra details if needed.

Submit the Request

Confirm your request. You'll receive a confirmation email.

Refund Timelines and Tracking

Refund timelines vary depending on the payment method used and the specific refund conditions:

You can track the status of your refund request in the "My trips" section of your Blablacar account.

Resolving Refund Issues

If you run into problems with your refund, here are a few solutions:

Refund Refused

Check that you meet the refund conditions. Contact customer service for more information.

Delayed Refund

Make sure the processing time has elapsed. If the refund still hasn't arrived, contact customer service.

Mistake in the Request

If you made a mistake when requesting the refund, contact customer service immediately to correct the situation.

What to do if the BlaBlaCar journey didn't happen but wasn't cancelled?

Sometimes a journey doesn't take place without an official cancellation from either the driver or the passenger. For example: the driver doesn't show up at the meeting point, or the passenger misses the departure without notice. In this kind of situation, a refund isn't automatic but remains possible under certain conditions.

Here's what you can do:

• If you're the passenger and the driver didn't show up: report it in the app or via the BlaBlaCar help centre. You can request a refund by explaining the circumstances and providing evidence if possible (screenshots of messages, timetables, etc.).
• If you're the driver and the passenger didn't show up without notice: you're normally compensated by BlaBlaCar under the platform's conditions. Be sure to report it so you don't lose your compensation.

In any case, it's essential to act quickly, as refund or complaint requests generally need to be made within 24 to 48 hours of the scheduled journey.