Terms and Conditions of Sale
1. Who are we?
The website www.tictactrip.eu is published and managed by Tictactrip, a private company under the legal form of SAS (Simplified Joint Stock Company) for commercial purposes, registered with the Paris Trade and Companies Registry under number 822 961 652 (hereinafter referred to as "Tictactrip" or "we," "our," or "us"). You also agree that information related to the conclusion or implementation of the contract with Tictactrip will be sent to you by email.
2. The Operators
2.1. Reservation with Tictactrip
The journeys compared and booked on the Tictactrip website are offered by several train, bus, and carpooling companies (referred to as "operators"). Tictactrip sells their train, bus, and carpooling tickets through our ticket comparison and reservation service (also called "transport tickets"). Tictactrip only offers reservations for transport tickets sold by partner operators. Therefore, transport tickets sold by other companies will not be displayed when you search. The tickets or transport tickets obtained through the comparison and reservation service are subject to conditions set by the chosen operator during your order. Thus, you can familiarize yourself with these sales conditions when placing the order, before proceeding with payment.
2.2. Reservation via Non-Partner Companies
When searching for a journey using the Tictactrip comparator, we may display a link redirecting you to the websites of non-partner companies with Tictactrip, sites that will allow you to purchase the ticket corresponding to your journey and make the desired reservations. All contracts concerning transport tickets purchased on the websites of partner companies are handled between you and the partner companies, and only the general conditions of these companies will prevail. Therefore, for any claim, please contact these third-party providers directly.
3. The Booking Service and Its Operation
The service aims to provide you with the desired information regarding the transport tickets sold by the companies and also gives you the opportunity to make reservations to purchase these transport tickets.
3.1. The Customer
You have the option (at your discretion) to register on the site using a personal account (or "the Account") to use the service for booking your transport tickets, but it is also possible to use the service without being registered. Tictactrip reserves the right to oppose the creation of an account, but also to restrict access to the reservation service for any valid reason. When you register your personal information when creating your account, it is essential to ensure that the mandatory data requested is accurate and complete. It is also your responsibility to regularly update this information. When creating your account, you must set a password and will be solely responsible for your password and its use. Moreover, you commit not to disclose it and to keep it secret. Consequently, if your password is lost or stolen, in the event of harmful consequences, you will be held solely responsible for the loss or theft and commit to contacting Tictactrip as soon as possible. The use of scripts, robots (or any automated use) on the Tictactrip site is strictly prohibited and may lead to the suspension of your account. You must also ensure the accuracy of the email address provided by you and that emails sent by Tictactrip are authorized by your internet service provider and ensure that they are not automatically redirected to the spam folder.
3.2. Passengers
You can also purchase tickets for several people (or "passengers", individually "passenger"). In this way, you can add the desired number of passengers directly to your account. From the moment you add a passenger, you must ensure that the passenger agrees to our use of his or her data. You are also entirely responsible for the personal information you provide. This information is essential for the operator to be able to issue tickets. Tictactrip cannot be held responsible if a ticket is issued containing one or more items of incorrect information provided by you. Tictactrip reminds you that all loyalty and/or discount cards are strictly personal. Consequently, they must be used for passengers corresponding to the information provided. You will find all these rules in the section of the general conditions of sale relating to Operators.
3.3. Transport Tickets and Selection
Tictactrip makes every effort to present and describe the results of your search in the most informative way possible. Unfortunately, in spite of our efforts and given that the prices indicated at the time of a search are provided by the companies, it is impossible for us to guarantee the accuracy of all the information contained in our comparison and booking service. This also applies to timetables, fares and real-time information provided by operators. As each operator has a different pricing process, it is possible that prices may change at any time, especially between the time the prices are displayed to you and their selection prior to payment. Tictactrip offers for sale the tickets proposed and authorized for sale by the Operators. It is therefore possible that other products may be presented, however, they will be displayed as "unavailable".
3.4. Payment Terms
Whether or not you have a Tictactrip account, you will be required to pay the full amount corresponding to the price of the Transport Tickets added to your Cart at the end of your order. However, you have the option to freely remove a Transport Ticket from the shopping cart. The authorized payment methods on our site are as follows: Credit Card (Carte Bleue, Visa, Mastercard, or American Express); PayPal; All payments made on the Tictactrip site will be in Euros, including VAT. Before proceeding with the payment, you are obligated to approve the general terms and conditions of sale. The same applies to the general terms and conditions related to the Operators who market the Transport Tickets you wish to purchase. The payment tunnel will be entirely secure using the following protocols: TLS 1.0 / 1.1 / 1.2 (SSL). This technology will vary depending on the browser used. The order will be considered final at the time Tictactrip sends the Customer a confirmation stating that Tictactrip has accepted the order. This confirmation will be sent by email after receiving the full amount due in the order. Tictactrip reserves the right to refuse or cancel any order from a member who presents a dispute arising from a payment related to a previous order. In the event that you choose to pay for your transport tickets using a foreign credit or debit card, the exchange fees will be at your expense. Changes and/or refunds for these transport tickets may also subsequently incur additional exchange fees. After making a payment, you can choose, by checking a box, whether you want your credit card to be securely stored in your account to facilitate your next purchase or not. You will also be able to view your list of registered credit cards and easily delete them in the settings and preferences of your account.
3.5. Transport Tickets and Pickup
Following your payment and the confirmation of your placed order, Tictactrip provides you with the complete set of information necessary for the retrieval of your transport tickets. These will be provided to you promptly and at the latest within 72 hours. In the event that the transport tickets have not been issued within a period of 72 hours following the order confirmation, for a reason other than force majeure or the customer's own action, the sale may be concluded upon the written request of the customer. The amounts committed by us will be refunded to you within a maximum period of 14 days from the date of receipt of the written request notifying us of this resolution. During the order, you will be informed of the issuance format of your transport ticket. Following this order, you will receive detailed instructions by email regarding the printing and use of the transport ticket. These instructions may also be found in the cart during the purchase. Please follow these instructions carefully. Among the formats offered on the Tictactrip website, we can find: The E-ticket: This is a transport ticket to be printed on an A4-sized sheet. This transport ticket is contained in a PDF file provided to you by Tictactrip by email, or by the operators, in case they send you the transport tickets directly. Unless otherwise indicated in the confirmation email, each e-ticket must be printed. If the confirmation email specifies, the e-ticket can be shown using your mobile. If your e-ticket is shown from your mobile, it is possible that some operators accept showing this e-ticket in PDF format, and others require you to show a format called m-ticket, mainly designed for mobile use, using a mobile application specific to the operator. The so-called "classic" ticket or so-called "cardboard" ticket, also called by the SNCF "electronic ticket": This is a transport ticket to be collected from a self-service kiosk in an equipped station, or from a ticket counter in a station when it is open. To collect it, it is imperative to know its SNCF file number and the name you provided when ordering, which is associated with the file (or, if applicable, associated numbers and names). Tictactrip (or the operators when they send the transport tickets directly to customers) will send you this information (namely the name and file number) by email. In case of non-presentation of the transport ticket or non-collection of the transport ticket, the journey will be considered as a journey carried out without a transport ticket. It is strongly recommended to present yourself at the counter or at a self-service kiosk well in advance in order to collect your transport tickets, especially during peak hours. If your classic ticket has been stolen, forgotten, or lost, to be able to travel, it is imperative to order a new transport ticket. To obtain more information regarding the transport tickets provided by the operators and their typology, we advise you to refer to the general terms and conditions issued by the operators. Before boarding, make sure you have your transport tickets with you. If you are unable to present your valid transport ticket for the service used, you will have to pay the corresponding amount as well as any fine that may be imposed on board.
3.6 Service Fees
In the context of creating unique and exclusive itineraries, Tictactrip reserves the right to apply service fees to certain routes. Take, for example, a journey combining 2 different transport companies. The amount of service fees applied by Tictactrip is assessed based on the ticket prices. These service fees allow Tictactrip to earn revenue from ticket sales and, in turn, provide optimal service to its customers. Tictactrip also offers different tariff levels depending on the service level selected by the customer (see Article 3.7). For any cancellation requested by the customer, service fees are non-refundable. Exception: If our transport partners cancel all or part of your journey, service fees will be refunded.
3.7 Tictactrip Ticket Prices and Additional Service Offers
When purchasing your ticket, Tictactrip offers you various service levels to meet your needs. We provide you with options once you have made your selection, and this will modify the scope and conditions of your reservation as well as its total price. This gives you an effective way to address your potential reservation flexibility needs. These options may include travel-related services, modifications or cancellations using our additional services, and assessing the need for priority processing of your requests by our customer service. As a prerequisite for completing the reservation and executing the service contract between you and us, you will be offered, as part of the booking process, to choose one of the ticket fare and service options we propose. Each Tictactrip Ticket Fare represents the specific set of binding terms under which we provide you with customer service, additional services, and corresponding refund processing for reservation changes. (Hereinafter referred to as specific additional services "Zen & Relax"); specific additional services include receiving, in addition to the confirmation email, an SMS confirming the upcoming journey, priority access to customer service, cancellation and refund of the ticket according to carrier conditions, expedited processing in the refund and cancellation request for €10; other Additional Services (Hereinafter referred to as standard additional services "The Good Deal"); standard additional services include receiving the confirmation email, access to customer service, cancellation and refund of the ticket according to carrier conditions, we charge €10 for expedited processing in the refund and cancellation request, and €15 for modifying the reservation (excluding cancellation and refund) to cover our administrative costs. Please note that: the various benefits for the selected ticket fare will be included in the fees for our services as part of the total price, as clearly indicated to you before your final selection of the Tictactrip Ticket Fare;
You can choose one of the ticket fares and service options below: Please note that:
2. Specific General Conditions of Tictactrip Ticket Fares and Service Levels.
3. General Conditions for Tictactrip Ticket Fares Purchased.
Service Level
The Good Deal
Zen & Relax
Email Confirmation
Included
Included
SMS Confirmation
Not Included
Included
Customer Service
Included
Included
Priority Access to Support Request Processing
Not Included
Included
After-Sales Actions (excluding cancellation/refund)
€15
€10
Cancellation and Refund
Included
Included
Acceleration of Cancellation and Refund Process
€10
Included
4. Liability
The transport services ordered through our booking service will be provided by the Operators (our partner transport companies). The terms and conditions of these operators will apply and govern your use of their transport service once your transport tickets are ordered, even through our booking service. We recommend that you familiarize yourself with the general terms and conditions of the relevant Operator for your journey before booking your transport tickets. You are informed that you will be financially responsible for your purchases and order(s) made through our booking service and your account. Also, for any reasonable and foreseeable losses that Tictactrip may incur solely due to your violation of our General Terms and Conditions, or due to your negligence when using our platform and booking service (including if you deliberately or negligently allow others to use your account on your behalf). Tictactrip acts as a travel agency, on behalf of its partner transport companies. Tictactrip does not provide any transport services but only a comparison, combination, and booking service.
5. Right of Withdrawal
It is communicated to you that, under the applicable consumer legislation, the Transport Tickets we sell are in no way subject to the use of the right of withdrawal.
6. Hyperlinks
The Tictactrip site contains hyperlinks to other websites and third-party applications. These websites are in no way under the control and responsibility of Tictactrip. The contents of these sites do not, therefore, engage the responsibility of Tictactrip, which highlights these links for convenience. A link in no way implies that Tictactrip recommends, is affiliated with, or sponsors the site(s) in question.
7. Applicable Law
These General Terms and Conditions are subject to French law, without prejudice to the mandatory provisions of the law of the consumer's country of residence.
8. Disputes
Any disputes that may arise in connection with the use of the Tictactrip website and regarding the general conditions of this website, concerning their validity, execution, termination, consequences, and repercussions, must first be communicated directly to the Tictactrip team to find an amicable solution. In the event that no solution is found, the dispute will be brought before the competent courts in accordance with common law.
9. Data and Evidence
It is expressly stated that the data that Tictactrip holds within its information systems have probative value with regard to purchases and orders placed, requests, and any other cases related to the use of the Tictactrip site. This data can then be reused as a means of evidence, particularly in court, on an equal footing with any written document.
Tictactrip uses versions of datasets provided by the following producers: - Région Provence-Alpes-Côte-d'Azur These data are available on transport.data.gouv.fr under the "Open Database Licence" (ODbL).
10. Acceptance of the General Terms and Conditions
You acknowledge that you have prior knowledge of these General Terms of Sale, in a readable and understandable manner, before making your purchase. The act of ordering on the Tictactrip website constitutes full acceptance of these General Terms of Sale and an obligation to pay for the order. The General Terms and Conditions may be subject to change. The version applicable to your order will be the one in effect on the date of your purchase.
11. Intellectual Property
Access to the site does not give you any intellectual property rights with respect to the Tictactrip site. You therefore have no right to modify, represent, transmit, reproduce, or publish in any case and in any way whatsoever, all or part of the Tictactrip site. The violation of this could be the subject of legal action or infringement proceedings. The use of any system or software (scraping or direct connection to our API) with the aim of extracting data purely belonging to Tictactrip is prohibited without prior written authorization from Tictactrip.
12. Conditions spécifiques aux ventes anticipées
Les présentes dispositions s’appliquent aux offres de prévente et de précommande proposées avant l’ouverture officielle des ventes par les opérateurs ferroviaires. Elles complètent les présentes CGV et prévalent en cas de contradiction pour les offres concernées.
12.1 Définitions
Une « prévente » ou « précommande » désigne une demande d’achat formulée par le Client avant la disponibilité effective du billet auprès de l’opérateur. La « confirmation définitive » intervient à la date du premier des événements suivants : émission effective du billet, mise à disposition effective au Client, ou envoi d’un message confirmant définitivement la réservation.
12.2 Nature de la commande avant confirmation définitive
Lorsqu’une offre porte sur une prévente ou une précommande, la validation de la commande vaut demande ferme de réservation prioritaire auprès de Tictactrip. Tant que la confirmation définitive n’est pas intervenue, la commande constitue une demande d’approvisionnement anticipé et non encore l’émission définitive du billet.
12.3 Prix, composition et tarification prédictive
Le prix affiché est un prix forfaitaire de vente pouvant inclure le coût estimé ou réel du billet, la rémunération du service de conciergerie, l’intermédiation, l’approvisionnement et une prime liée au risque tarifaire et au risque de disponibilité. Le prix payé par le Client ne correspond donc pas nécessairement au prix facial futur ou final du billet. Le Client accepte que le prix puisse être supérieur ou inférieur au coût réel final d’approvisionnement, sans ajustement ultérieur du seul fait des écarts de prédiction.
12.4 Disponibilité et indisponibilité avant confirmation définitive
Avant confirmation définitive, Tictactrip s’efforce d’obtenir le billet dans les meilleures conditions possibles mais ne garantit pas sa disponibilité. En cas d’indisponibilité, Tictactrip pourra proposer une solution alternative ou annuler la commande concernée. En cas d’annulation pour impossibilité d’approvisionnement, les sommes versées au titre de la commande non exécutée seront remboursées, sauf acceptation expresse d’une solution alternative par le Client.
12.5 Prix ferme après confirmation définitive
Après confirmation définitive, le prix devient ferme et définitif pour le Client. Aucune variation ultérieure des tarifs opérateurs, erreur d’anticipation ou surcoût d’approvisionnement ne peut justifier une augmentation du prix facturé au Client. A l’inverse, aucun remboursement complémentaire n’est dû lorsque le coût réel final d’approvisionnement est inférieur au prix payé.