Flixbus Refund and changes - How does Flixbus customer service work?

🚨 You have booked your trip but unfortunately you are forced to request a cancellation and refund of a Flixbus ticket because you can no longer travel? Due to a Flixbus bus being cancelled? And are you concerned about the amount of the Flixbus refund?

Know that we understand you and we have already helped thousands of Flixbus travelers obtain their refund in the past. Let us guide you.

Conversely, if you have not yet made your Flixbus ticket reservation but you are curious about the bus company's cancellation and refund policy, you are also in the right place!

We have compiled all scenarios for you so you know what the procedure is to request a refund and within what timeframes it is processed, how to modify your reservation, such as changing the time or destination or even if you will be refunded in full or in part for the price of your ticket.

And if after all this information you still have any questions, please do not hesitate to contact our customer service, available 7 days a week for you.

Following your Flixbus bus reservation, would you like to cancel your trip?

You're in luck because it's entirely possible!

To do this, you simply need to log in at the following address: https://shop.flixbus.fr/rebooking/login.

To log in, you will only need your:

• reservation email address

• and your reservation number. Don't panic if you don't know it, it can be easily retrieved using your email address.

Once this step is complete, you can manage your reservations as you wish!

Be careful however because cancellation fees are possible according to the following schedule:

• 30 days or more before departure: no cancellation fees.

• Between 14 and 29 days before departure: €1 cancellation fee.

• Between 3 and 13 days before departure: €3 cancellation fee.

• Less than 3 days before departure: €5 cancellation fee.

After booking your Flixbus trip you realize that the date or time of your trip doesn't work for you?

Don't panic, there is a simple and accessible solution.

Indeed, it is not possible to exchange your Flixbus ticket per se. However, you will be able to cancel your original ticket and book a new one!

To cancel your ticket, we invite you to follow the steps indicated above. And to book a new ticket, you just need to redo your reservation. Remember to book on Tictactrip to get the best prices and 7-day-a-week assistance!

Be careful however if you plan to cancel your Flixbus ticket, because Flixbus refunds are particular.

First you must take into account the cancellation fees that may be applied to your trip, mentioned above.

Beyond these fees, know that Flixbus tickets are only refundable as credit vouchers valid for 1 year.

This one-year period can potentially be extended by making an express request directly to Flixbus. This is only possible if the credit voucher is not used within this one-year period.

Some exceptions exist, in which cases Flixbus may refund you in monetary value. But know that this only happens 5% of the time...

Here, we will address cases of errors in your ticket reservation concerning you. In other words, cases where you would have made a mistake with your name, first name or even your date of birth.

To simply modify your Flixbus ticket, just go to the Flixbus website and to the page containing your reservations (see the "Cancel a Flixbus ticket" steps).

Once on this page, you will easily be able to modify your details and Flixbus traveler information for free.

Yes, modifying your ticket can also mean removing an extra suitcase for your trip.

Know that you are entirely able to carry out such a process with Flixbus, by following once again the procedure indicated above.

This modification of your ticket concerning your luggage can take place up to 15 minutes before your bus departs. A corresponding credit voucher will then be issued to you.

You haven't found the answer to your question in our Flixbus Customer Service FAQ? We're sorry about that... Please don't hesitate to share any recommendations you might have to improve this FAQ even further!

In any case, you can very easily access the Flixbus FAQ which brings together all your traveler questions. Are you looking for interesting information about the company with green buses Flixbus?

Nothing easier: go to our dedicated page and book in 3 clicks.