Buongiorno Italy with Thello trains!

Trenitalia France Frecciarossa trains are designed to accommodate people with reduced mobility (PRM) and offer accessibility far superior to that of the former Thello night trains.

Each train has:

• a free assistance service in stations, to be booked at least 24 hours before departure. This service accompanies the traveler from the station entrance to their seat, then at arrival to the station exit.
• reserved spaces in car 3 for wheelchair users, with adjacent seats for companions.
• facilities adapted for PRM travelers, lifting platforms and a lowered floor to make boarding easier.

Wheelchairs accepted must not exceed 70 x 120 cm. Companions benefit from a specific reduced fare upon presentation of the traveler's proof of disability.

It is strongly recommended to specify your assistance needs when purchasing your ticket or via the dedicated form, to ensure the best possible support. Guide and assistance dogs are accepted on board at no extra charge.

For more information on accessibility and travel conditions for PRM travelers, see the official page: Trenitalia France traveler information.

All Trenitalia France tickets can be booked online on the Tictactrip platform or directly on the official Trenitalia France website.

It is also possible to buy your tickets at physical ticket offices in stations, notably at Paris Gare de Lyon, as well as at the main stations served by Frecciarossa trains.

Finally, you can book your tickets directly at self-service kiosks found in many major French stations, such as Paris Gare de Lyon or Lyon Part-Dieu, as well as in Italian stations served by Trenitalia.

Pets are allowed on board Trenitalia France Frecciarossa trains, under certain conditions, to ensure the comfort of all travelers.

Here are the main rules:

• Small animals (under 5 kg): travel free, provided they are carried in a bag or carrier no larger than 70 x 30 x 50 cm. The carrier is considered one of your carry-on bags.
• Larger dogs: a specific ticket must be purchased for your pet (dedicated reduced fare). They must be kept on a leash and wear a muzzle for the entire journey.
• Maximum number: only one animal is allowed per passenger.
• Guide and assistance dogs: they travel free on all trains, with no muzzle requirement.

Animals must never be left alone and must be under the constant supervision of their owner.

For more information on the full policy, see the official page: Traveling with animals – Trenitalia France.

The different types of tickets offered by Trenitalia France today concern the Frecciarossa 1000 high-speed trains, which run between Paris, Lyon, Turin and Milan.

When booking, you can choose between several comfort classes:

• Standard: the most economical option, with all the essential comforts (ergonomic seats, power outlets, free WiFi).
• Premium: more spacious leather seats, welcome service with a complimentary drink.
• Business: extra space, more comfortable reclining seats, quieter atmosphere. Ideal for working or traveling peacefully.
• Executive: the most exclusive class, with only 10 seats per carriage, a high-end dining service included and privileged access.

In addition to the classes, Trenitalia offers different fares:

• Super Economy fare: the cheapest ticket, non-exchangeable and non-refundable.
• Economy fare: flexible at an attractive price, changeable under certain conditions.
• Base fare: the most flexible, exchangeable and refundable according to current conditions.

These offers allow every traveler to find the solution best suited to their budget and needs, whether for a quick business trip or a tourist stay in Italy.

How to contact Trenitalia France?

For any question, change or complaint, you can reach Trenitalia France customer service via this official contact form.

You can also find all useful information and FAQs directly on the official website: Trenitalia France.

For specific requests (station assistance, delays, refunds), see the dedicated pages of Trenitalia France accessible from the Information and contacts section of their website.

Customer service is available 7 days a week and can also be reached via Trenitalia's official social media channels.

Please note that only certain Trenitalia France tickets are exchangeable and/or refundable, depending on the fare selected (Super Economy, Economy or Base). Before making any request, we recommend checking the general terms of sale and transport.

If your ticket qualifies for exchange or refund, you can change or cancel it directly via the Manage your ticket section by entering your email address and the booking number shown on your ticket.

In the event of a Frecciarossa train delay, you may be entitled to compensation in accordance with Trenitalia France's policy. The request must be made within 60 days of your trip via the delay compensation form.

For any other question regarding a cancellation or a refund, you can contact Trenitalia France customer service directly, available 7 days a week to assist you.

Finally, to prepare your trip, feel free to check out practical information on the destinations served, such as Venice, easily accessible from Paris and Lyon by Frecciarossa.

The Trenitalia France Frecciarossa train schedules between Paris, Lyon, Turin and Milan are available in real time on the official website. You can check timetables and train availability directly on this page: Trenitalia France schedules.

This information is updated continuously and takes into account any service changes (works, delays, strikes or train cancellations).

We recommend checking the schedule before each departure so you can travel with peace of mind and fully enjoy your high-speed trip to Italy.

There is no longer a loyalty programme specific to Thello, since the company has been replaced by Trenitalia France. Today, frequent travellers can benefit from the CartaFRECCIA loyalty programme, valid on Frecciarossa trains in France and Italy.

What are the benefits of CartaFRECCIA?

• Earn points on every trip, redeemable for free tickets or Trenitalia services.
• Enjoy special discounts and exclusive offers reserved for members.
• Access different status levels (Base, Argento, Oro, Platino) offering additional benefits.

At the same time, travellers holding an Interrail or Eurail Pass benefit from specific discounts on Frecciarossa Trenitalia France tickets, valid on the Paris – Lyon – Turin – Milan line. These discounts generally apply to the standard adult fare and let you travel between France and Italy at a reduced price.

For more information, check the official Trenitalia pages on:

• The CartaFRECCIA programme
• Interrail / Eurail discounts

Discover below the Trenitalia France baggage policy for your high-speed journeys between Paris, Lyon, Turin and Milan.

Good news: Trenitalia's baggage policy is very flexible and included in the price of your ticket. No extra fee as long as your luggage meets the specified dimensions.

Each traveller can carry free of charge:

• 2 pieces of luggage (suitcases, bags or trolleys) with maximum dimensions of 75 x 53 x 30 cm each.
• 1 piece of hand luggage (backpack, laptop, handbag) that is easy to carry and can be placed under the seat or in the overhead compartments.

Important points to know:

• Your luggage must be portable by yourself, without outside help.
• It is mandatory to label your luggage with your first and last name.
• Bicycles and scooters are accepted only if folded or disassembled and stored in a cover no larger than 80 x 110 x 45 cm.

In the case of bulky or extra luggage, a surcharge may apply depending on the conditions in force. It is therefore advisable to travel light and comply with the rules to avoid any excess charges.

For more details, you can check the official Trenitalia France baggage policy directly.

Minors under 14 may only travel aboard Trenitalia France trains if accompanied by an adult aged 18 or over.

Children under 4 travel free of charge provided they share the seat of their companion. Note: an adult may accompany only one child under 4 free of charge.

If you are travelling with several children, you will need to book a seat for each of them. Only one free ticket for a child under 4 is granted per accompanying adult.

For children aged 4 to 14, a booking is required, just as for adults. However, they benefit from a dedicated discount on the ticket price.

Since these are international journeys, minors must carry a valid ID card or passport. Find the full list of required documents on the official page: Trenitalia France travel documents.

If the minor travels alone (from age 14) or if their companion is not a parent or legal guardian, an exit authorisation (AST) is required. This document must be completed by a legal guardian and accompanied by a copy of their ID. Click here to download the official AST form.

As for onboard safety, Trenitalia France Frecciarossa trains have a monitoring service and staff present throughout the journey. This ensures a peaceful trip, whether you're travelling between Paris, Lyon, Turin or Milan.

It is nevertheless recommended to keep your valuable personal belongings with you, especially during station stops or border crossings where customs checks may take place.

In terms of comfort, Frecciarossa trains offer:

• Power outlets and USB ports at every seat to charge your devices.
• Air conditioning and heating automatically adjusted for optimal comfort in any season.
• Free WiFi available on board, ideal for working or enjoying entertainment during the trip.
• Easy Bistro catering service: snacks, drinks and meals served directly at your seat or available at the bar.

In short, Frecciarossa trains combine safety, comfort and modernity, making your journey between France and Italy a pleasant and practical experience.

To travel with peace of mind aboard Trenitalia France trains (Frecciarossa 1000 between Paris, Lyon, Turin and Milan), we recommend arriving at the station at least 30 minutes before departure. This allows time to handle any unforeseen event and ensures smooth boarding.

As with any international trip, you will need to carry your ID as well as your ticket. Customs checks may take place when crossing the French-Italian border.

Trenitalia France trains are also adapted for people with reduced mobility (PRM). Here are the key points:

• Station assistance: a free service accompanies travellers with disabilities from the station entrance to their seat, and vice versa on arrival. Please report to the assistance desk at least 30 minutes before departure.
• Reserved seating: car 3 of the Frecciarossa has spaces adapted for wheelchairs as well as seats for companions.
• Onboard accessibility: adapted restrooms, wheelchair hooks, low floor and lift platforms make boarding easier.
• Booking: it is recommended to indicate your needs when purchasing your ticket or via the dedicated form, at least 24 hours before departure. A reduced fare is available for the companion.
• Conditions: for optimal access, the wheelchair must not exceed 70 x 120 cm. In some cases, the presence of a companion may be required.

All this information will be provided by Trenitalia when you book or by email before departure. In short, Trenitalia France does everything possible to offer a trip that is accessible, comfortable and tailored to everyone's needs.

Trenitalia France tickets are personal (name-bound).

What's the benefit?

When booking, you can choose your seat aboard Frecciarossa trains: window, aisle, as a pair, or in the areas dedicated to families or people with reduced mobility (car 3).

To do so, simply select the "Choose my seat" option when purchasing your ticket, subject to availability.

Please note: in case of high demand, your seat may be automatically assigned by the booking system. In that case, you can politely ask to swap seats directly with another passenger.

On the Paris – Lyon – Turin – Milan route, seat selection is offered right at booking, letting you travel comfortably seated according to your preferences.