SNCF self-service kiosks: how do they work?

How Does an SNCF Kiosk Work?

Wondering how to collect your train ticket?

No need to worry, we'll guide you through using these SNCF kiosks to book your train tickets.

SNCF self-service kiosks are very handy for travellers, especially at the last minute! These are kiosks located in SNCF stations that let you collect, exchange or cancel SNCF tickets you've booked online.

At SNCF kiosks, you can also buy and renew all SNCF cards and subscriptions, such as SNCF Carte Avantage.

What's more, all train tickets can be bought at SNCF kiosks, except Ouigo tickets.

In other words, this covers TGV inOui, TER and Intercités kiosks.

Lastly, it's important to distinguish between the two types of SNCF tickets: the classic ticket and the e-ticket.

The classic SNCF ticket

The classic SNCF ticket, also called the card ticket, has been set to disappear since 1 January 2023...

Before that date, you could collect your classic SNCF ticket by tapping "Collect booking and e-tickets" on the kiosk.

After that, all you had to do was tap the "Collect by entering booking number" button.

If you have an SNCF S'Miles card or an SNCF Grand Voyageur card, you can easily use it to collect your tickets in a flash by simply tapping "Collect e-tickets by card". You'll then be asked for a password, which is your date of birth.

The SNCF e-ticket

This time let's look at the e-ticket, which is now the standard and the only type of SNCF ticket in use.

To collect it at the SNCF kiosk, simply tap "Print confirmations and memos".

There's another option available to you: printing your e-ticket directly at home, on your own printer.

The SNCF e-ticket makes life easier!

Benefits of SNCF Self-Service Kiosks

Even if you're a very digital traveller who books tickets online, know that SNCF kiosks still offer some great benefits to make your trip easier:

• SNCF kiosks are accessible 24/7,
• you can buy an SNCF e-ticket for any train, with or without a reservation, for today or a later date.
• You can collect all your tickets bought online or via an SNCF-approved travel agency.
• You can exchange and even cancel your e-ticket, subject to the conditions set by the company.
• As mentioned earlier, you can also easily buy and even renew your SNCF subscription or Carte Avantage discount card.
• SNCF kiosks are also available in several languages, from French to English, as well as Italian, German, Spanish and Dutch.
• Lastly, these kiosks are fully accessible to people with reduced mobility.

How Many SNCF Self-Service Kiosks Are There?

Today in France, 1,300 SNCF self-service kiosks are up and running across no fewer than 460 SNCF sites and stations.

These kiosks are accessible all day, every day of the week. You can use them whenever you like!