Keolis Shuttle - Urban transport by bus and coach

Keolis shuttle loyalty programme

If you're a regular traveller on Keolis shuttles, you'll be pleased to hear that a loyalty programme is available to reward your frequent trips. This scheme lets you build up benefits as you travel, while enjoying an even more personalised service.

How does the programme work?

Signing up for the loyalty programme is usually free and quick. Simply create an account on the official Keolis website or via the partner booking platform. Once registered, every trip you take earns you loyalty points.

These points can then be used to:

• Get discounts on your next tickets
• Enjoy exclusive offers or free trips
• Access perks based on your level (e.g. priority boarding, dedicated customer service)

Loyalty tiers with progressive benefits

Some networks or platforms such as Tictactrip feature tiered programmes: the more you travel, the more benefits you build up. For example:

• Level 1: Standard 5% discount from 3 trips taken
• Level 2: 10% discount, priority customer service, personalised alerts
• Level 3: Exclusive offers and free trips

Be sure to check the specific terms of the programme on the Keolis website or directly via your booking interface.

Keolis promo codes: how to use them

In addition to the loyalty programme, Keolis occasionally offers promo codes to help you save on the price of your tickets.

Where to find these promo codes?

They are sometimes shared:

• Directly on the official Keolis website
• Via newsletters for loyalty programme members
• On partner platforms such as Tictactrip
• On websites specialising in deals and discounts

Promotions can take the form of:

• Percentage discounts (e.g. -10%, -20%)
• Special offers on certain routes (e.g. €1 tickets during promo periods)
• Dedicated codes for new users

A concrete example

On a trip between Paris and Lille, I was able to use a promo code found on Tictactrip, which let me save 20% on the total price. A nice surprise for an already enjoyable trip.

In summary

Keolis offers several ways to save money on your trips: a progressive loyalty programme and occasional promo codes. By signing up and keeping an eye out for available offers, you can benefit from great discounts while enjoying a reliable and flexible service.

Remember to create your account and turn on alert notifications for your favourite routes so you never miss out!

Keolis shuttle cancellation policy

Cancelling a Keolis shuttle trip is possible, but the conditions vary depending on the type of ticket booked. As a general rule, you can cancel your trip free of charge up to 48 hours before departure. However, this policy may differ if you opted for a non-refundable fare.

For example, "flexible" tickets generally offer more leeway: free cancellation or easy changes. Conversely, non-changeable or non-refundable tickets do not allow cancellation, except in exceptional circumstances (serious illness, accident, force majeure), which must be supported by an official document.

This is a lesson we learned when we had to cancel a trip for family reasons: thanks to a flexible ticket, we were able to cancel free of charge, without any hassle.

Before cancelling, always check the specific conditions of your ticket, available when booking or in the confirmation email. If in doubt, Keolis customer service is there to help.

Keolis shuttle refund policy

Refunding a Keolis ticket also depends on the timing of the cancellation and the type of fare selected.

• More than 48 hours before departure: a full refund is possible if your ticket is refundable.
• Less than 48 hours before departure: cancellation fees may apply, or refunds may not be possible at all if the ticket doesn't allow it.

The refund method may vary:

• Bank refund: in the case of a standard cancellation (refundable ticket).
• Travel voucher: offered in certain specific situations, or if you have a non-refundable ticket but a justified case of force majeure.

The refund period can take between 10 and 15 business days, depending on the network and the payment method used.

For example: on a trip in France, we had a non-refundable ticket. After contacting Keolis customer service and explaining our situation, we were offered a travel voucher, which allowed us to postpone our trip without any financial loss.

Tip: always read the terms and conditions before finalising your purchase. If something unexpected happens, contact customer service quickly to find a suitable solution.

Keolis's policy strives to be flexible while guaranteeing a clear framework for each type of ticket. Planning ahead and staying informed is the best way to avoid unpleasant surprises.

How to choose the right ticket for travelling on a Keolis shuttle?

Choosing the right ticket is essential to ensure a smooth, stress-free experience on your Keolis shuttle trips. Several options are available, ranging from traditional paper tickets to fully digital solutions. Each format has its advantages, depending on your preferences and travel habits.

The paper ticket: the classic solution

The paper ticket remains available on certain lines, particularly those operated locally by Keolis. It can be purchased directly on board (depending on the network's rules), at a ticket counter or via automatic machines. This format is handy if you prefer to pay in cash.

Note: if a paper ticket is lost or damaged, it can be difficult to replace. Keep it safe for the entire duration of your journey.

The e-ticket: convenient, flexible and secure

Most Keolis journeys now allow you to use an e-ticket, purchased online or via a platform such as Tictactrip. The ticket is stored on your smartphone and can be shown when boarding.

• Eliminates any risk of loss
• Easy to change or cancel
• Saves time: no more waiting in line at the counter

This is the most commonly used option today, especially for journeys planned in advance.

Comfort classes: economy or business

On some lines, particularly long-distance or airport shuttles, Keolis offers two comfort levels:

• Economy class: standard seats, air conditioning, sometimes Wi-Fi or power outlets
• Business class: wider, more comfortable seats, more space, guaranteed outlets, additional services depending on the line

The choice will depend on the length of your journey and your budget.

Discounts and special offers

Keolis regularly applies reduced fares for certain profiles:

• Students
• Seniors
• Groups (families, schools, etc.)
• Travellers with disabilities (reduced mobility)

Before buying your ticket, remember to check whether you're eligible for a discount, and don't forget to have valid proof with you during the journey.

In summary

Whether you choose a paper ticket or an e-ticket, in standard or more comfortable class, the key is to match your choice to your travel needs, budget and preferred booking method. Keolis offers flexible, accessible solutions for everyone.

To optimise your trip, compare transport options and book easily online, consider using a platform such as Tictactrip, which lets you combine shuttle, train, bus or carpooling.

Have a great trip with Keolis!

Travelling with a pet on board Keolis shuttles: what you need to know

Keolis generally allows pets on board its shuttles, subject to certain rules designed to guarantee the safety and comfort of all passengers. If you are travelling with an animal, it is essential to inform yourself beforehand to avoid any inconvenience.

General rules for transporting animals

Small animals (cats, small dogs, rodents, etc.) must be transported in a bag, carrier or closed container. Large dogs must be kept on a leash and wear a muzzle for the entire journey.

Generally, only one animal is allowed per passenger. Some networks may apply specific conditions, particularly regarding onboard capacity.

Fares applied for animals

The fare applied depends on the size of the animal and the Keolis network concerned:

• Small animals in a container: between €5 and €10.
• Large dogs (on a leash and muzzled): up to €15 or €20.

On some lines, transporting small animals may be free if they are carried on your lap or in a closed bag. Always check the specific conditions when booking.

A service attentive to travellers with animals

Keolis staff are trained to welcome travellers accompanied by animals, in accordance with safety guidelines. On a trip between Toulouse and the airport, I travelled with my medium-sized dog without any difficulty, thanks to the driver's kindness and good preparation.

Practical tips before your trip

• Check the local Keolis network's website or contact their customer service for the precise rules.
• Prepare a secure carrier or bag suited to the size of the animal.
• Bring everything you need: leash, muzzle, water, absorbent mat, etc.

Animals generally allowed on board

• Dogs (all sizes, muzzled for larger dogs).
• Cats.
• Rabbits and small rodents in a closed cage.
• Birds in a cage.
• Reptiles in a closed, secure and suitable container.

Guide dogs and assistance animals are of course allowed on board, free of charge and without particular restriction.

In summary

Travelling with an animal on a Keolis shuttle is possible and generally well organised. For a smooth journey, inform yourself in advance, follow the guidelines and prepare the necessary equipment. By taking these precautions, you'll ensure the comfort of your animal and that of the other passengers.

Conditions for minors travelling aboard a Keolis shuttle

Thinking of sending a minor to travel alone with Keolis? This situation can raise questions, and that's completely normal. Keolis has put in place clear rules to guarantee a safe journey, suited to each young passenger's age.

Minimum age and conditions by age group

• Under 4: children under 4 are not allowed to travel alone, even with parental authorisation.
• 4 to 11 years old: an accompaniment service may be offered on certain lines. This service looks after the child from boarding through to arrival, with personalised supervision.
• 12 to 17 years old: teenagers can generally travel alone, provided they have the required documents. It is recommended to mention this at the time of booking.

Exact rules may vary depending on the line, destination and local authorities. Checking in advance with the relevant Keolis network is therefore essential.

Documents required for a child travelling alone

An unaccompanied child generally needs the following documents:

• A valid ID document (identity card or passport depending on the destination).
• A parental travel authorisation (CERFA form for trips outside France).
• The travel ticket and the contact details of the responsible adults on arrival.

These documents may be required at boarding or during checks along the way.

Keolis' "Kids Solo" programme

To guarantee maximum peace of mind, Keolis offers on certain routes a dedicated escort programme for unaccompanied children, known as "Kids Solo". This service ensures the child is looked after closely at every stage of the journey. From the meeting point to arrival, a staff member watches over their wellbeing, responds to their needs and makes sure they are handed over to the right person at destination.

Tips to prepare your child

Before departure, take the time to properly prepare your child for this experience:

• Explain how the journey will unfold and what they can do if they need help.
• Identify with them which staff members to contact if in doubt.
• Slip a contact card into their belongings with your details and those of the person picking them up.

On a recent trip with my niece, I saw first-hand how professional and careful Keolis staff were. The attention paid to children and the reassuring setting are real strengths, allowing families to trust their young travellers to the company with confidence.

In summary

Keolis allows minors to travel alone under carefully managed conditions. Thanks to its "Kids Solo" escort service and rigorous procedures, the company does everything it can to ensure a safe and reassuring journey for young passengers and their families alike.

Feel free to contact Keolis customer service or the relevant network to arrange your child's journey with peace of mind.

Have a great trip, young explorer!

Where to book your Keolis shuttle tickets?

Booking a Keolis shuttle ticket is simple and accessible, whatever your preference: at a travel agency, at the station or online. Here's an overview of the different options available to organise your journey with total peace of mind.

Booking at a travel agency

Partner travel agencies remain a classic yet effective solution, especially if you want personal advice. An agent can help you choose the best times, inform you about connections, or even suggest accommodation at your destination.

This option is particularly suited to people looking for human support or planning a more complex trip.

Ticket counters and machines at the station

For those who prefer full independence, physical counters and machines at the station are a fast option. These let you buy a ticket even at the last minute, without going through an intermediary.

I remember a spontaneous weekend in Lyon: I was able to buy my ticket directly at a Keolis machine at the station, without wasting any time. It's an ideal solution for spontaneous travellers.

Booking online via specialised platforms

If you're into digital tools, booking online is probably the most convenient method. The official Keolis website or platforms like Tictactrip let you book your tickets in just a few clicks, safely and securely.

With Tictactrip, you can not only book a Keolis shuttle, but also compare offers with other modes of transport (train, bus, carpooling) and build a combined itinerary. It's a great way to optimise your budget and travel time, especially if you're travelling between several cities.

For example, you can easily combine a high-speed train journey to a main station, followed by a Keolis shuttle to reach a more remote destination. Tictactrip's technology simplifies this kind of multimodal journey, without having to juggle several sites or operators.

In summary

Whether you prefer to be guided at an agency, book at the last minute at the station or handle everything from your phone, there's a solution to suit you for buying your Keolis shuttle tickets.

For maximum flexibility, clarity and often better prices, booking online via Tictactrip remains the most complete solution.

Enjoy your trip with Keolis, and don't forget to explore all your options to find the itinerary that suits you best!

Accessibility of Keolis shuttles for people with reduced mobility

At Keolis, accessibility is at the heart of the company's service commitments. The shuttles operated by the company are designed to meet the needs of all travellers, including those with disabilities or reduced mobility.

On most regular or on-demand shuttle lines, suitable equipment is provided to welcome wheelchair users. Manual or automatic access ramps make boarding easier, and reserved spaces allow safe travel, with wheelchair securing systems. However, the level of equipment can vary depending on the type of shuttle or the local authority managing it.

For travellers who are visually or hearing impaired, some shuttles have audio and visual devices: voice announcements of stops, on-board screens showing upcoming destinations, or adapted call buttons. This equipment is gradually being rolled out on the newest or busiest networks.

I once travelled with a relative in a wheelchair on a Keolis shuttle between Bordeaux and its airport. The staff were attentive from the moment we boarded and took the time to secure the seating properly. It's in these small details that you can feel how well the teams are trained to welcome people with disabilities.

We strongly recommend letting them know in advance that you need assistance, especially for on-demand shuttle journeys or in less well-served areas. This allows the local operator to prepare the right vehicle and ensure optimal support.

In short, Keolis is genuinely committed to more inclusive mobility. Thanks to its partnerships with local authorities and ongoing investment, more and more shuttles are becoming accessible, comfortable and safe for all types of travellers.

Whether you use a wheelchair, have a sensory disability, are temporarily injured or are travelling with someone who has specific needs, you can plan your Keolis shuttle journeys with confidence.

Luggage policy on Keolis shuttles

Travelling with Keolis also means enjoying a clear and accessible luggage policy, whether you're heading off for a weekend, a business trip or a holiday. Every passenger with a standard ticket can carry, free of charge:

• Two medium-sized checked bags (up to 70 cm long each)
• One carry-on bag to keep in the cabin

The total allowed weight is 20 kg maximum for all luggage combined. It's therefore important to spread out your belongings carefully before departure.

Extra luggage: what you need to know

If you're travelling with more luggage than planned, Keolis offers additional luggage options, available at reasonable rates. These options are subject to availability and certain conditions (volume, safety, total number of bags allowed on board).

On a previous trip, I went over the weight limit. Fortunately, Keolis staff were understanding and let me purchase an extra option on the spot. Still, it's better to plan ahead to avoid any stress or unexpected costs.

Special luggage: skis, instruments, bikes…

Travelling with a musical instrument, skis or bulky equipment? Good news: Keolis accepts oversized luggage, provided it's declared in advance.

Among the items allowed, under certain conditions:

• Skis and snowboards (in a rigid or soft bag)
• Large musical instruments
• Sports equipment (excluding bikes, unless specifically stated)

Extra fees may apply. It's strongly recommended to contact Keolis customer service before departure to find out the exact conditions for your line and type of shuttle.

Personally, I was able to carry my skis on a trip to a resort in the Alps without any problem, after booking in advance. Staff on site were happy to help with loading.

In summary

Keolis lets you travel comfortably with your luggage, as long as you respect the weight and size limits. If in doubt or if you have a specific need, plan ahead: it will save you any hassle at boarding.

One last tip: remember to clearly label all your luggage to avoid any mix-ups when getting off.