Terravision airport shuttles in Italy!

Terravision baggage policy: simple and flexible

In the world of travel, understanding baggage policies can sometimes feel like solving a puzzle. But with Terravision, the rules are clear and designed to make your departure easy. No hidden traps or surprises at boarding, just simple, well-thought-out guidelines.

✔️ What you can bring

• 2 checked bags per passenger (max. total weight: 20 kg)
• 1 small hand luggage item (backpack or handbag) allowed in the cabin, provided it fits under the seat in front of you
• Maximum dimensions for luggage: 80 x 45 x 25 cm

➕ Extra luggage

Need to bring more? That's possible! Additional fees may apply for any luggage beyond the standard limit. We recommend checking with Terravision in advance to find out the exact rates and avoid any stress before departure.

🎻 Musical instruments & special equipment

Travelling with a musical instrument or sports gear? No problem, Terravision has you covered:

• Musical instruments: Accepted if stored in a hard case to ensure their protection.
• Skis, snowboards & sports equipment: Transport allowed provided they are properly packaged.

For large or non-standard items, it's recommended to contact customer service before departure to confirm the specific transport conditions.

📦 Real freedom to travel light or fully loaded

Whether you're heading off for a weekend or a long stay, Terravision's baggage policy adapts to your needs. It combines generosity and clarity, like a big car boot ready to follow you on your adventures.

So, pack your bags, get your essentials ready... and set off with peace of mind with Terravision!

Terravision is a company well known for its airport shuttles across Europe. It offers a range of simple, accessible tickets suited to all types of travellers. Whether you're attached to traditional formats or a fan of digital solutions, you'll find an option that suits you.

Paper ticket

For those who prefer the classic format, Terravision still offers paper tickets. Once your purchase is complete, you receive a ticket to present when boarding. It's important to keep it in good condition throughout the journey, as checks may be carried out at any time.

Electronic ticket (e-ticket)

Terravision also offers a modern alternative with the electronic ticket. Book online and simply show your e-ticket from your smartphone or tablet when boarding. This option saves you printing and makes your journey smoother.

On a trip to Rome, I used an e-ticket myself. Terravision staff scanned my ticket directly from my phone, letting me board quickly without unnecessary waiting.

No classes, but standardised comfort

Unlike other means of transport such as train or plane, Terravision doesn't offer different ticket classes. All passengers enjoy the same level of comfort: spacious seats, a clean space, and generally free Wi-Fi on board.

Options depending on ticket type

Some tickets may include extra services, such as:

• Extra baggage transport at no additional cost
• The option to change your booking free of charge

These benefits may vary depending on the destination or option chosen. It's therefore recommended to check the conditions attached to your ticket at the time of purchase.

Whether you choose the paper ticket or the e-ticket, Terravision guarantees a simple, practical and comfortable solution for your airport transfers. Even without different classes, service quality remains consistent, for a peaceful journey at an affordable price.

Dear travellers, if you're planning to travel with your pet, here's everything you need to know about their access on board Terravision shuttles. We know how reassuring it can be to have your faithful companion by your side while travelling – that's why Terravision has put clear rules in place to make these journeys possible and enjoyable.

Good news: pets are now allowed on board Terravision shuttles. However, boarding is subject to certain conditions to ensure the comfort and safety of all passengers.

Your pet must be carried in a suitable cage or bag for the entire journey. The carrier must be sturdy, well-ventilated, and large enough for the animal to stand up and turn around comfortably.

💰 Rates applicable for pets

The travel price varies depending on the animal's weight:

• 🐾 Under 5 kg: around €5
• 🐾 Over 20 kg: up to €20

These rates are indicative and may vary by route. We recommend contacting Terravision's customer service directly before departure to get the exact rate for your journey.

🐶 Pets allowed on board

• Dogs: All sizes accepted. Large dogs must wear a muzzle.
• Cats: Accepted in a secure carrier cage or bag.
• Small rodents: Such as hamsters or gerbils, also allowed in a cage.
• Birds: Accepted in a closed cage.

⚠️ Please note: reptiles and exotic or non-domestic animals are generally not admitted. For any specific request, it's best to contact Terravision directly in advance.

Travelling regularly with my own dog, I've always appreciated the flexibility offered by Terravision. The staff are attentive, and journeys have always gone smoothly. It's an affordable, practical and reassuring solution for all animal lovers.

Tictactrip tip: Before departure, remember to check the specific transport conditions for your destination, and make sure your pet is comfortable in its carrier. Have a safe trip, both you and your four-legged companion, with Terravision!

Want to travel with Terravision, one of the leading airport shuttle companies in Europe? Several booking options are available to you, depending on your preferences and travel habits.

Booking on site: counters and kiosks

Terravision has dedicated counters in many train stations and airport terminals across Europe. You can buy your tickets directly there, ask questions and get personalised advice. Staff on site are generally available to help you choose the best time or route, based on your flight or final destination.

Booking online: fast and convenient

Booking online is the simplest option for many travellers. You can buy your ticket directly on the official Terravision website, but also via other reliable platforms.

To go further, the Tictactrip platform stands out for its ability to compare and combine different modes of transport. In just a few clicks, you can view several route options, including Terravision shuttles, but also trains, buses or carpooling.

For example, on a trip to Italy, I used Tictactrip to book a Terravision shuttle between Rome and Florence, then a train to Venice. The interface was intuitive, and the entire booking took just a few minutes, while optimising my budget.

Travel agencies: for personalised support

Traditional travel agencies also offer Terravision tickets. If you prefer a tailored service or are planning a more complex trip, this solution can be ideal. Agents can help you plan a complete itinerary, including several modes of transport and accommodation.

Whether you choose to book at the station, online or via an agency, several channels are available to get your Terravision tickets:

• Physical counters and kiosks in stations/airports
• Terravision's official website
• Tictactrip.com to compare and combine your journeys
• Partner travel agencies

Tip: take the time to compare schedules, prices and available options. Good planning often lets you save money and travel with peace of mind. Have a great trip with Terravision!

Terravision loyalty programme: every trip brings you closer to the next

If you travel regularly, you know how nice it is to be rewarded for your loyalty. With Terravision, every booking brings you closer to a free trip. The principle is simple: after five trips booked online, the sixth is free.

No complicated sign-up, no hidden cost. The programme is open to everyone, regardless of age or destination. Just book your tickets directly on the official Terravision website for your trips to be counted.

An accessible and transparent programme, perfect for frequent travellers looking for simplicity and real benefits. It's also a great way to make your getaways even more affordable.

Terravision promo codes: stay on the lookout for good deals

Do you love finding great deals? Terravision occasionally offers promotional codes valid on certain routes or specific periods. Although no promotion is currently active, these offers can appear at any time.

To make sure you don't miss out, the best move is to sign up for the Terravision newsletter. You'll then be among the first to know about discounts, exclusive offers and news.

A promo code used means a few euros saved… and a good excuse to treat yourself to a coffee break, a travel souvenir, or simply an extra ticket. Stay tuned, opportunities are never far away with Terravision.

Cancellation and change policy at Terravision

As a traveller, you know that the unexpected can always happen. Whether it's a last-minute change of plans or a flight cancellation, it's essential to understand the terms for changing or refunding your ticket.

At Terravision, the policy is strict: tickets are neither cancellable, refundable, nor changeable once purchased. The purchase is considered final. It's therefore crucial to carefully check the times and dates before finalising your booking.

✈️ Exception in the event of a flight cancellation

However, there is one important exception to remember: if your flight is cancelled by the airline, you can change the date of your shuttle ticket. To benefit from this flexibility, you must notify Terravision at least 2 hours before the shuttle's scheduled departure.

I experienced this myself on a trip to Rome: my flight was cancelled at the last minute, but I was able to contact Terravision and reschedule my shuttle without any difficulty. A real relief in a stressful moment!

💸 Refund policy at Terravision

As a general rule, Terravision does not offer refunds for cancellations on your part. However, if your flight is cancelled by the airline, you can request a refund for your shuttle ticket.

This refund does not take the form of a bank transfer or card refund, but a Terravision voucher, usable for a future trip. Processing time is generally 30 days.

⚠️ For your request to be considered, you must notify Terravision at least two hours before your shuttle's departure.

📌 In summary:

• 🎟️ Tickets not changeable and not refundable, except in special cases
• ✈️ Change possible if your flight is cancelled (notify 2h in advance)
• 💳 Refund in the form of a voucher in the event of flight cancellation
• ⏳ Processing time: about 30 days

Tictactrip tip: Before buying your ticket, double-check your flight information. And in case of a change, contact Terravision customer service quickly. Good planning can make all the difference for a stress-free trip!

At Terravision, accessibility is a priority. We are committed to offering a shuttle service that is inclusive and suited to all travellers, including people with disabilities or reduced mobility. Whether you use a wheelchair or simply need a little more assistance, our staff are trained to support you with care and respect at every stage of the journey.

Our vehicles are designed to accommodate people with reduced mobility, with reserved wheelchair spaces and easily accessible seats. Boarding and alighting assistance is available, and audio and visual announcements are made at each stop to help visually or hearing impaired passengers.

On one of my recent trips with Terravision, I witnessed the crew's kindness first-hand: a passenger in a wheelchair was assisted with great professionalism. Staff helped them settle in and made sure they were comfortable throughout the journey. That level of attention makes all the difference, especially when travelling far from home.

Please note: not all Terravision vehicles are yet equipped to accommodate electric wheelchairs, which require specific arrangements due to their weight. If you're travelling with such equipment or have particular needs, we strongly recommend contacting Terravision in advance to arrange the best travel conditions.

In short, Terravision does everything possible to ensure every traveller enjoys a safe, comfortable and accessible service. Preparing ahead of time helps guarantee a smooth and pleasant journey, whatever your specific needs. Travelling with complete peace of mind is also part of the Terravision experience.

Travelling alone as a minor with Terravision is a little adventure in itself. And like any expedition, it must be well prepared, with safety as the top priority. At Terravision, every young traveller is taken seriously — like a star in motion, carefully guided.

🔒 Children under 14: They cannot travel alone on board Terravision shuttles. An adult must accompany them at all times. This is a strict rule in Italy and other countries served, to guarantee the safety of the youngest passengers. This companionship is essential, like a perfectly synchronised duo.

📝 Children aged 14 to 18: They can travel alone, but only if they present a written parental authorisation. This document acts as a moral passport, confirming that parents or legal guardians agree to this trip. It must be presented at departure, along with a valid form of ID.

🚫 No escort service: Terravision does not offer a specific service for unaccompanied minors. This means the young traveller must be able to manage the different stages of the journey on their own (boarding, finding the stop, arriving at the destination, etc.).

✅ Tictactrip tip: before every departure, we recommend contacting Terravision directly or checking their official website for the most up-to-date information, especially if you're travelling from a specific country. Conditions may vary depending on local regulations.

In short, travelling alone with Terravision as a minor is possible, but it requires good preparation, a written authorisation and a certain level of independence. Just like a well-planned hike, every step counts to arrive at your destination in complete peace of mind.